Support intro
Sorry to hear you’re facing problems
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Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 20.0.5): `- installed: true
- version: 25.0.2.3
- versionstring: 25.0.2
- edition:
- maintenance: false
- needsDbUpgrade: false
- productname: Nextcloud
- extendedSupport: false
Operating system and version _(eg, Ubuntu 20.04)_:
ArchLinux Kernel 6.1.1Apache or nginx version _(eg, Apache 2.4.25)_:
nginx version: nginx/1.23.3PHP version _(eg, 7.4)_:
PHP 8.1.13 (cli) (built: Dec 12 2022 23:45:33) (NTS)
Copyright (c) The PHP Group
Zend Engine v4.1.13, Copyright (c) Zend Technologies
with Zend OPcache v8.1.13, Copyright (c), by Zend Technologies
`
The issue you are facing:
Is this the first time you’ve seen this error? (Y/N):
Steps to replicate it:
- NO
- curl -u admin:XXX-T tbp.intrution.mp4 https://cloud.xxx.ch/remote.php/dav/files/admin/
- The file upload in speed waves that means fullspeed for 5-10 seconds after it a break
The output of your Nextcloud log in Admin > Logging:
{"reqId":"oDyBFlHJp2YW01VtlyEd","level":2,"time":"2022-12-30T18:45:24+00:00","remoteAddr":"2a02:168:a774::1","user":"admin","app":"suspicious_login","method":"PROPFIND","url":"/remote.php/dav/calendars/admin/","message":"Could not predict suspiciousness: No models found","userAgent":"iOS/16.2 (20C65) remindd/1.0","version":"25.0.2.3","data":{"app":"suspicious_login"}}
{"reqId":"Dkku0dVyAOnKH3vW0SC1","level":2,"time":"2022-12-30T18:45:45+00:00","remoteAddr":"2a02:168:a774::1","user":"admin","app":"suspicious_login","method":"OPTIONS","url":"/remote.php/dav/principals/users/admin/","message":"Could not predict suspiciousness: No models found","userAgent":"iOS/16.2 (20C65) dataaccessd/1.0","version":"25.0.2.3","data":{"app":"suspicious_login"}}
{"reqId":"GW3MT3pgJx8c2Qf6HIXb","level":2,"time":"2022-12-30T18:45:46+00:00","remoteAddr":"2a02:168:a774::1","user":"admin","app":"suspicious_login","method":"REPORT","url":"/remote.php/dav/addressbooks/users/admin/contacts/","message":"Could not predict suspiciousness: No models found","userAgent":"iOS/16.2 (20C65) dataaccessd/1.0","version":"25.0.2.3","data":{"app":"suspicious_login"}}
{"reqId":"J9lk56onM0KO8mRL6cU1","level":2,"time":"2022-12-30T18:45:47+00:00","remoteAddr":"2a02:168:a774::1","user":"admin","app":"suspicious_login","method":"PROPFIND","url":"/remote.php/dav/addressbooks/users/admin/z-app-generated--contactsinteraction--recent/","message":"Could not predict suspiciousness: No models found","userAgent":"iOS/16.2 (20C65) dataaccessd/1.0","version":"25.0.2.3","data":{"app":"suspicious_login"}}
{"reqId":"8km7B5Gf0Ubi7BxZtLqJ","level":2,"time":"2022-12-30T20:17:42+00:00","remoteAddr":"2a02:168:a774::1","user":"admin","app":"suspicious_login","method":"PUT","url":"/remote.php/dav/files/admin/tbp.lintrution.mp4","message":"Could not predict suspiciousness: No models found","userAgent":"curl/7.87.0","version":"25.0.2.3","data":{"app":"suspicious_login"}}
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'datadirectory' => '/home/data/nextcloud/',
'memcache.local' => '\\OC\\Memcache\\APCu',
'logfile' => '/var/log/nextcloud/nextcloud.log',
'apps_paths' =>
array (
0 =>
array (
'path' => '/usr/share/webapps/nextcloud/apps',
'url' => '/apps',
'writable' => false,
),
1 =>
array (
'path' => '/var/lib/nextcloud/apps',
'url' => '/wapps',
'writable' => true,
),
),
'trusted_domains' =>
array (
0 => 'localhost',
1 => 'cloud.xxx.ch',
),
0 =>
array (
'trusted_proxies' =>
array (
0 => '192.168.1.1',
),
'overwritehost' => 'xxx.ch',
'overwriteprotocol' => 'http',
),
'overwrite.cli.url' => 'https://cloud.xxx.ch/',
'htaccess.RewriteBase' => '/',
'passwordsalt' => 'XXX',
'secret' => 'XXX',
'dbtype' => 'mysql',
'version' => '25.0.2.3',
'dbname' => 'nextcloud',
'dbhost' => 'localhost:/run/mysqld/mysqld.sock',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'nextcloud',
'dbpassword' => 'xxxx',
'installed' => true,
'instanceid' => 'XXX',
'overwriteprotocol' => 'https',
'theme' => '',
'loglevel' => 2,
'auth.bruteforce.protection.enabled' => false,
'maintenance' => false,
'integrity.check.disabled' => true,
'mail_smtpmode' => 'sendmail',
'mail_smtpsecure' => 'ssl',
'mail_sendmailmode' => 'pipe',
'mail_from_address' => 'cloud',
'mail_domain' => 'XXX.ch',
'mail_smtpauthtype' => 'LOGIN',
'mail_smtpauth' => 1,
'mail_smtphost' => 'smtp.gmail.com',
'mail_smtpport' => '456',
'mail_smtpname' => 'Nextcloud',
'mail_smtppassword' => 'XXX',
'twofactor_enforced' => 'false',
'twofactor_enforced_groups' =>
array (
),
'twofactor_enforced_excluded_groups' =>
array (
),
'app_install_overwrite' =>
array (
0 => 'files_antivirus',
1 => 'keeporsweep',
2 => 'flowupload',
3 => 'hancomoffice',
),
'onlyoffice' =>
array (
'verify_peer_off' => true,
),
);