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Getting help
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The Basics
- Nextcloud Server version (e.g., 29.x.x):
31.0.4
- Operating system and version (e.g., Ubuntu 24.04):
Armbian 24.11.1 for Raspberry Pi 5, NextcloudPi vapa1.55.4
- Web server and version (e.g, Apache 2.4.25):
apache2-2.4.62-1~deb12u2.arm64
- Reverse proxy and version _(e.g. nginx 1.27.2)
replace me
- PHP version (e.g, 8.3):
php8.3-fpm-8.3.21-1+0~20250509.62+debian12~1.gbpd2ac5c.arm64
- Is this the first time you’ve seen this error? (Yes / No):
No
- When did this problem seem to first start?
Upgrade from 31.0.2 to 31.0.4
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
NCP
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
During the recent attempts of using ncp-config to upgrade Nextcloud instance( by invoking nc-update-nextcloud), I encountered below error to fetch updates for notifiy_push.
...
Error: cURL error 28: Failed to connect to github.com port 443 after 134230 ms: Couldn't connect to server (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://github.com/nextcloud-releases/notify_push/releases/download/v1.1.0/notify_push-v1.1.0.tar.gz
Abort
Clean up...
Rolling back to backup /var/www/nextcloud-bkp_20250604_1748991479-31.0.4.tar.gz...
...
The instance already have the most up-to-date version installed, hence this app update seems to be quite redundant:
sudo -u www-data ncc app:list
Enabled:
...
- notify_push: 1.1.0
...
The error itself surely related with my network condition. Trying in another time would probably do the wonder, like what I had with 31.0.3 to 31.0.4. But this step of trying to get the update of the same version installed again, seems to be counterintuitive. Does anyone know the reason?
Or should I proceed to file a bug to NCP?
Thanks in advance!
Apps
Enabled:
- activity: 4.0.0
- admin_audit: 1.21.0
- app_api: 5.0.2
- bruteforcesettings: 4.0.0
- calendar: 5.3.1
- carnet: 0.25.6
- circles: 31.0.0
- cloud_federation_api: 1.14.0
- comments: 1.21.0
- contacts: 7.1.3
- contactsinteraction: 1.12.0
- dashboard: 7.11.0
- dav: 1.33.0
- federatedfilesharing: 1.21.0
- federation: 1.21.0
- files: 2.3.1
- files_downloadlimit: 4.0.0
- files_external: 1.23.0
- files_pdfviewer: 4.0.0
- files_reminders: 1.4.0
- files_sharing: 1.23.1
- files_trashbin: 1.21.0
- files_versions: 1.24.0
- firstrunwizard: 4.0.0
- forms: 5.1.0
- logreader: 4.0.0
- lookup_server_connector: 1.19.0
- nextcloud_announcements: 3.0.0
- nextcloudpi: 0.0.2
- notes: 4.12.1
- notifications: 4.0.0
- notify_push: 1.1.0
- oauth2: 1.19.1
- password_policy: 3.0.0
- privacy: 3.0.0
- profile: 1.0.0
- provisioning_api: 1.21.0
- recommendations: 4.0.0
- related_resources: 2.0.0
- serverinfo: 3.0.0
- settings: 1.14.0
- sharebymail: 1.21.0
- support: 3.0.0
- survey_client: 3.0.0
- suspicious_login: 9.0.1
- systemtags: 1.21.1
- tasks: 0.16.1
- text: 5.0.0
- theming: 2.6.1
- twofactor_backupcodes: 1.20.0
- user_ldap: 1.22.0
- user_status: 1.11.0
- viewer: 4.0.0
- weather_status: 1.11.0
- webhook_listeners: 1.2.0
- workflowengine: 2.13.0
Disabled:
- encryption: 2.19.0 (installed 2.4.0)
- photos: 4.0.0-dev.1 (installed 4.0.0-dev.1)
- previewgenerator: 99.99.99 (installed 3.1.1)
- twofactor_nextcloud_notification: 5.0.0
- twofactor_totp: 13.0.0-dev.0
- updatenotification: 1.21.0 (installed 1.21.0)