Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
23.0.5
- Operating system and version (e.g., Ubuntu 24.04):
not sure, hosted
- Web server and version (e.g, Apache 2.4.25):
not sure, hosted
- Reverse proxy and version _(e.g. nginx 1.27.2)
not sure, hosted
- PHP version (e.g, 8.3):
8.3
- Is this the first time you’ve seen this error? (Yes / No):
first time I do an inplace update
- When did this problem seem to first start?
when starting the update
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
php packages
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
no
Summary of the issue you are facing:
Update failed
Steps to replicate it (hint: details matter!):
-
logon to admin
-
select update
Log entries
No longer accesible as nextcloud is maintenanceConfiguration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
no ssh access
Apps
no ssh access
Tips for increasing the likelihood of a response
- Had to back and forth between update and admin pages
- Restarted the update
- Went well until the maintenance mode kicked in
