Updates not showing up in Overview Settings

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Nextcloud version (eg, 18.0.2): 19.0.1 and 19.0.7
Operating system and version (eg, Ubuntu 20.04): Ubuntu 18.04 and Ubuntu 20.04
Apache or nginx version (eg, Apache 2.4.25): Apache/2.4.46
PHP version (eg, 7.1): 7.4

The issue you are facing: When I go to Settings and Overview on one of my nextcloud servers, the Version section shows what version I’m on, but the Updater is gone entirely.

Screenshot 2021-01-16 073108
Screenshot 2021-01-16 0731081744×880 34.9 KB

Is this the first time you’ve seen this error? (Y/N): Y

Steps to replicate it:

  1. Don’t know how to replicate, this is an isolated incident

The output of your Nextcloud log in Admin > Logging:

PASTE HERE

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

PASTE HERE

The output of your Apache/nginx/system log in /var/log/____:

PASTE HERE
2

You can run from command line:

sudo -u www-data php updater/updater.phar

Not sure in your case you perhaps disabled the updater app or outgoing connections are blocked, …

3

Manually updating works fine. The server is behind a reverse proxy run by my main Apache web server. Am I missing something in the config that could be causing this?

4

Manual updating is still different where you download the stuff yourself. Honestly, the method via CLI is less problematic, you have less risk to run into timeouts and you get the errors directly on the console if there are any. If you need the updater, you have to check your logs when you are calling the overview and then increase the loglevel so you can see the error messages.

5

When I say Manual Update, I’m referring to running it from command line. But I don’t get the notification that an update is available.

6

I have the same problem:
Ohne Titel

manually update is working. But I would like to be informed that there is a new version available.
And - to be honest - I dont trust an installation which is not working properly.

7

I had the same issue. In fact the “update notification” app had been disabled.
Simply re-enabled it.

4 Likes
8

Thanks Lilian! I’ve been struggling with this issue for some time now. I didn’t know that an app was needed to handle this. :wink: