Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
Or for longer, use three backticks above and below the code snippet:
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 18.0.2): 19.0.1 and 19.0.7
Operating system and version (eg, Ubuntu 20.04): Ubuntu 18.04 and Ubuntu 20.04
Apache or nginx version (eg, Apache 2.4.25): Apache/2.4.46
PHP version (eg, 7.1): 7.4
The issue you are facing: When I go to Settings and Overview on one of my nextcloud servers, the Version section shows what version I’m on, but the Updater is gone entirely.
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- Don’t know how to replicate, this is an isolated incident
The output of your Nextcloud log in Admin > Logging:
The output of your config.php file in
/path/to/nextcloud (make sure you remove any identifiable information!):
The output of your Apache/nginx/system log in
You can run from command line:
sudo -u www-data php updater/updater.phar
Not sure in your case you perhaps disabled the updater app or outgoing connections are blocked, …
Manually updating works fine. The server is behind a reverse proxy run by my main Apache web server. Am I missing something in the config that could be causing this?
Manual updating is still different where you download the stuff yourself. Honestly, the method via CLI is less problematic, you have less risk to run into timeouts and you get the errors directly on the console if there are any. If you need the updater, you have to check your logs when you are calling the overview and then increase the loglevel so you can see the error messages.
When I say Manual Update, I’m referring to running it from command line. But I don’t get the notification that an update is available.
I have the same problem:
manually update is working. But I would like to be informed that there is a new version available.
And - to be honest - I dont trust an installation which is not working properly.
I had the same issue. In fact the “update notification” app had been disabled.
Simply re-enabled it.