Support intro
Sorry to hear you’re facing problems 
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 20.0.5): 18.0.10.2
Operating system and version (eg, Ubuntu 20.04): CentOS 7 latest
Apache or nginx version (eg, Apache 2.4.25): Apache 2.4 latest from CentOS7
PHP version (eg, 7.4): 7.3.26
The issue you are facing:
When running the web or command line updater, the updater just marks all tasks as complete in an instant and jumps to the end saying successful update but nothing happens.
This system has been updated successfully about 10+ time since version 14.
But updates from 18.0.10 to 18.0.11 or 18.0.14 make no changes to the system whatsoever.
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- Start web or command line updater.
- Click “continue update”.
- The updater marks all tasks as completed and says update of code successful but nothing happens.
The output of your Nextcloud log in Admin > Logging:
no output from web updater
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
{
"system": {
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": {
"1": "localhost",
"2": "cloud.x.com",
"3": "cloud01.x.com"
},
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "18.0.10.2",
"overwrite.cli.url": "https:\/\/cloud.x.com",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"ldapIgnoreNamingRules": false,
"ldapProviderFactory": "OCA\\User_LDAP\\LDAPProviderFactory",
"updater.release.channel": "stable",
"maintenance": false,
"loglevel": 2,
"default_locale": "en_GB",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_smtpmode": "smtp",
"mail_sendmailmode": "smtp",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"skeletondirectory": "",
"tempdirectory": "\/data\/nextcloud\/tmp",
"trashbin_retention_obligation": "auto, 14",
"simpleSignUpLink.shown": false,
"knowledgebaseenabled": false,
"allow_user_to_change_display_name": false,
"memcache.local": "\\OC\\Memcache\\Memcached",
"memcached_servers": [
[
"\/var\/run\/memcached\/memcached.socket",
0
]
],
"updater.secret": "***REMOVED SENSITIVE VALUE***"
},
"apps": {
"accessibility": {
"enabled": "yes",
"installed_version": "1.4.0",
"types": ""
},
"activity": {
"enabled": "yes",
"installed_version": "2.11.1",
"notify_email_calendar": "0",
"notify_email_calendar_event": "0",
"notify_email_calendar_todo": "0",
"notify_email_comments": "1",
"notify_email_favorite": "0",
"notify_email_file_changed": "0",
"notify_email_file_created": "0",
"notify_email_file_deleted": "0",
"notify_email_file_restored": "0",
"notify_email_public_links": "0",
"notify_email_remote_share": "0",
"notify_email_shared": "1",
"notify_email_systemtags": "0",
"notify_setting_batchtime": "3600",
"notify_setting_self": "1",
"notify_setting_selfemail": "0",
"notify_stream_calendar": "1",
"notify_stream_calendar_event": "1",
"notify_stream_calendar_todo": "1",
"notify_stream_comments": "1",
"notify_stream_favorite": "1",
"notify_stream_file_changed": "1",
"notify_stream_file_created": "1",
"notify_stream_file_deleted": "1",
"notify_stream_file_favorite": "0",
"notify_stream_file_restored": "1",
"notify_stream_public_links": "1",
"notify_stream_remote_share": "1",
"notify_stream_shared": "1",
"notify_stream_systemtags": "1",
"types": "filesystem"
},
"admin_audit": {
"enabled": "yes",
"installed_version": "1.8.0",
"types": "logging"
},
"backgroundjob": {
"lastjob": "67835"
},
"calendar": {
"enabled": "no",
"installed_version": "1.7.0",
"types": ""
},
"cloud_federation_api": {
"enabled": "yes",
"installed_version": "1.1.0",
"types": "filesystem"
},
"comments": {
"enabled": "yes",
"installed_version": "1.8.0",
"types": "logging"
},
"contacts": {
"enabled": "yes",
"installed_version": "3.4.0",
"types": "filesystem"
},
"core": {
"backgroundjobs_mode": "cron",
"enterpriseLogoChecked": "yes",
"installedat": "1537612860.3705",
"lastcron": "1606200318",
"lastupdateResult": "{\"version\":\"18.0.11.2\",\"versionstring\":\"Nextcloud 18.0.11\",\"url\":\"https:\\\/\\\/download.nextcloud.com\\\/server\\\/releases\\\/nextcloud-18.0.11.zip\",\"web\":\"https:\\\/\\\/docs.nextcloud.com\\\/server\\\/18\\\/admin_manual\\\/maintenance\\\/upgrade.html\",\"changes\":\"https:\\\/\\\/updates.nextcloud.com\\\/changelog_server\\\/?version=18.0.11\",\"autoupdater\":\"1\",\"eol\":\"0\"}",
"lastupdatedat": "1606200353",
"oc.integritycheck.checker": "[]",
"public_files": "files_sharing\/public.php",
"public_webdav": "dav\/appinfo\/v1\/publicwebdav.php",
"scss.variables": "19a870cf0756dad479442dd20dad29e5",
"shareapi_allow_resharing": "no",
"shareapi_enable_link_password_by_default": "yes",
"shareapi_enforce_links_password": "yes",
"theming.variables": "50ef850c7993f530c35be7378d4e1f1a",
"updater.secret.created": "1606200548",
"vendor": "nextcloud"
},
"dav": {
"buildCalendarReminderIndex": "yes",
"buildCalendarSearchIndex": "yes",
"chunks_migrated": "1",
"enabled": "yes",
"generateBirthdayCalendar": "no",
"installed_version": "1.14.0",
"regeneratedBirthdayCalendarsForYearFix": "yes",
"types": "filesystem"
},
"federatedfilesharing": {
"enabled": "yes",
"installed_version": "1.8.0",
"types": ""
},
"federation": {
"enabled": "no",
"installed_version": "1.4.0",
"types": "authentication"
},
"files": {
"cronjob_scan_files": "500",
"enabled": "yes",
"installed_version": "1.13.1",
"types": "filesystem"
},
"files_pdfviewer": {
"enabled": "yes",
"installed_version": "1.7.0",
"types": ""
},
"files_rightclick": {
"enabled": "yes",
"installed_version": "0.15.2",
"types": ""
},
"files_sharing": {
"enabled": "yes",
"incoming_server2server_share_enabled": "no",
"installed_version": "1.10.1",
"lookupServerUploadEnabled": "no",
"outgoing_server2server_share_enabled": "no",
"types": "filesystem"
},
"files_texteditor": {
"enabled": "no",
"installed_version": "2.8.0",
"types": ""
},
"files_trashbin": {
"enabled": "yes",
"installed_version": "1.8.0",
"types": "filesystem,dav"
},
"files_versions": {
"enabled": "yes",
"installed_version": "1.11.0",
"types": "filesystem,dav"
},
"files_videoplayer": {
"enabled": "yes",
"installed_version": "1.7.0",
"types": ""
},
"firstrunwizard": {
"enabled": "yes",
"installed_version": "2.7.0",
"types": "logging"
},
"gallery": {
"enabled": "no",
"installed_version": "18.4.0",
"types": ""
},
"logreader": {
"enabled": "yes",
"installed_version": "2.3.0",
"types": ""
},
"lookup_server_connector": {
"enabled": "yes",
"installed_version": "1.6.0",
"types": "authentication"
},
"nextcloud_announcements": {
"enabled": "yes",
"installed_version": "1.7.0",
"pub_date": "Thu, 24 Oct 2019 00:00:00 +0200",
"types": "logging"
},
"notifications": {
"enabled": "yes",
"installed_version": "2.6.0",
"types": "logging"
},
"oauth2": {
"enabled": "yes",
"installed_version": "1.6.0",
"types": "authentication"
},
"password_policy": {
"enabled": "yes",
"enforceNonCommonPassword": "0",
"installed_version": "1.8.0",
"types": ""
},
"photos": {
"enabled": "yes",
"installed_version": "1.0.0",
"types": ""
},
"privacy": {
"enabled": "yes",
"installed_version": "1.2.0",
"types": ""
},
"provisioning_api": {
"enabled": "yes",
"installed_version": "1.8.0",
"types": "prevent_group_restriction"
},
"quota_warning": {
"alert_email": "yes",
"alert_percentage": "99",
"enabled": "yes",
"installed_version": "1.7.0",
"plan_management_url": "",
"types": "filesystem",
"warning_email": "yes",
"warning_percentage": "95"
},
"recommendations": {
"enabled": "yes",
"installed_version": "0.6.0",
"types": ""
},
"serverinfo": {
"enabled": "yes",
"installed_version": "1.8.0",
"types": ""
},
"settings": {
"enabled": "yes",
"installed_version": "1.0.0",
"types": ""
},
"sharebymail": {
"enabled": "yes",
"enforcePasswordProtection": "yes",
"installed_version": "1.8.0",
"types": "filesystem"
},
"support": {
"SwitchUpdaterServerHasRun": "yes",
"enabled": "yes",
"installed_version": "1.1.1",
"types": "session"
},
"survey_client": {
"enabled": "yes",
"installed_version": "1.6.0",
"types": ""
},
"systemtags": {
"enabled": "yes",
"installed_version": "1.8.0",
"types": "logging"
},
"text": {
"enabled": "yes",
"installed_version": "2.0.0",
"types": "dav"
},
"theming": {
"cachebuster": "4",
"enabled": "yes",
"installed_version": "1.9.0",
"name": "Home Cloud",
"slogan": "***REMOVED SENSITIVE VALUE***",
"types": "logging",
"url": "***REMOVED SENSITIVE VALUE***"
},
"twofactor_backupcodes": {
"enabled": "yes",
"installed_version": "1.7.0",
"types": ""
},
"updatenotification": {
"calendar": "1.7.1",
"contacts": "3.4.2",
"core": "18.0.11.2",
"enabled": "yes",
"files_rightclick": "0.15.1",
"installed_version": "1.8.0",
"types": "",
"update_check_errors": "0"
},
"user_ldap": {
*snip*
},
"user_saml": {
"enabled": "no",
"general-allow_multiple_user_back_ends": "1",
"general-require_provisioned_account": "0",
"general-uid_mapping": "REMOTE_USER",
"installed_version": "2.3.1",
"type": "environment-variable",
"types": "authentication"
},
"viewer": {
"enabled": "yes",
"installed_version": "1.2.0",
"types": ""
},
"workflowengine": {
"enabled": "yes",
"installed_version": "2.0.0",
"types": "filesystem"
}
}
}
The output of your Apache/nginx/system log in /var/log/____:
none