Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
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Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can.
The Basics
- Nextcloud Server version (e.g., 29.x.x):
- 30.0.11
- Operating system and version (e.g., Ubuntu 24.04):
- Ubuntu 24.04.02
- Web server and version (e.g, Apache 2.4.25):
- latest in Nextcloud AIO
- Reverse proxy and version _(e.g. nginx 1.27.2)
- latest in Nextcloud AIO
- PHP version (e.g, 8.3):
- latest in Nextcloud AIO
- Is this the first time you’ve seen this error? (Yes / No):
- yes
- When did this problem seem to first start?
- upon updating containers after updating the master container to v11
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
- AIO
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
- no
Summary of the issue you are facing:
I received a notification to update the master-container to v11. I did that, and then I received another notification to update the containers. I did that. After some time the update seemed to hang so I checked back using docker ps and the nextcloud-aio-nextcloud was missing. This was confirmed in Portainer as well. Obviously, with this missing, nextcloud wouldn’t boot.
FWIW, all the other containers updated appropriately it seems
Steps to replicate it (hint: details matter!):
- rollback nextcloud to a previous back
- update the master container from v10.15.0 to v11
- update the containers
Log entries
Nextcloud
2025-06-11T03:35:43.401670232Z #14 /var/www/docker-aio/php/src/Controller/DockerController.php(26): AIO\Controller\DockerController->PerformRecursiveContainerStart('nextcloud-aio-n...', true)
2025-06-11T03:35:43.401672453Z #15 /var/www/docker-aio/php/src/Controller/DockerController.php(209): AIO\Controller\DockerController->PerformRecursiveContainerStart('nextcloud-aio-a...', true)
2025-06-11T03:35:43.401674643Z #16 /var/www/docker-aio/php/src/Controller/DockerController.php(189): AIO\Controller\DockerController->startTopContainer(true)
2025-06-11T03:35:43.401676800Z #17 /var/www/docker-aio/php/vendor/slim/slim/Slim/Handlers/Strategies/RequestResponse.php(38): AIO\Controller\DockerController->StartContainer(Object(GuzzleHttp\Psr7\ServerRequest), Object(GuzzleHttp\Psr7\Response), Array)
2025-06-11T03:35:43.401679232Z #18 /var/www/docker-aio/php/vendor/slim/slim/Slim/Routing/Route.php(363): Slim\Handlers\Strategies\RequestResponse->__invoke(Array, Object(GuzzleHttp\Psr7\ServerRequest), Object(GuzzleHttp\Psr7\Response), Array)
2025-06-11T03:35:43.401681625Z #19 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(73): Slim\Routing\Route->handle(Object(GuzzleHttp\Psr7\ServerRequest))
2025-06-11T03:35:43.401683884Z #20 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(73): Slim\MiddlewareDispatcher->handle(Object(GuzzleHttp\Psr7\ServerRequest))
2025-06-11T03:35:43.401686087Z #21 /var/www/docker-aio/php/vendor/slim/slim/Slim/Routing/Route.php(321): Slim\MiddlewareDispatcher->handle(Object(GuzzleHttp\Psr7\ServerRequest))
2025-06-11T03:35:43.401688234Z #22 /var/www/docker-aio/php/vendor/slim/slim/Slim/Routing/RouteRunner.php(74): Slim\Routing\Route->run(Object(GuzzleHttp\Psr7\ServerRequest))
2025-06-11T03:35:43.401690864Z #23 /var/www/docker-aio/php/vendor/slim/csrf/src/Guard.php(482): Slim\Routing\RouteRunner->handle(Object(GuzzleHttp\Psr7\ServerRequest))
2025-06-11T03:35:43.401693211Z #24 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(177): Slim\Csrf\Guard->process(Object(GuzzleHttp\Psr7\ServerRequest), Object(Slim\Routing\RouteRunner))
2025-06-11T03:35:43.401695503Z #25 /var/www/docker-aio/php/vendor/slim/twig-view/src/TwigMiddleware.php(117): Psr\Http\Server\RequestHandlerInterface@anonymous->handle(Object(GuzzleHttp\Psr7\ServerRequest))
2025-06-11T03:35:43.401697819Z #26 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(129): Slim\Views\TwigMiddleware->process(Object(GuzzleHttp\Psr7\ServerRequest), Object(Psr\Http\Server\RequestHandlerInterface@anonymous))
2025-06-11T03:35:43.401700240Z #27 /var/www/docker-aio/php/src/Middleware/AuthMiddleware.php(36): Psr\Http\Server\RequestHandlerInterface@anonymous->handle(Object(GuzzleHttp\Psr7\ServerRequest))
2025-06-11T03:35:43.401702523Z #28 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(280): AIO\Middleware\AuthMiddleware->__invoke(Object(GuzzleHttp\Psr7\ServerRequest), Object(Psr\Http\Server\RequestHandlerInterface@anonymous))
2025-06-11T03:35:43.401704957Z #29 /var/www/docker-aio/php/vendor/slim/slim/Slim/Middleware/ErrorMiddleware.php(77): Psr\Http\Server\RequestHandlerInterface@anonymous->handle(Object(GuzzleHttp\Psr7\ServerRequest))
2025-06-11T03:35:43.401708895Z #30 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(129): Slim\Middleware\ErrorMiddleware->process(Object(GuzzleHttp\Psr7\ServerRequest), Object(Psr\Http\Server\RequestHandlerInterface@anonymous))
2025-06-11T03:35:43.401711331Z #31 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(73): Psr\Http\Server\RequestHandlerInterface@anonymous->handle(Object(GuzzleHttp\Psr7\ServerRequest))
2025-06-11T03:35:43.401713658Z #32 /var/www/docker-aio/php/vendor/slim/slim/Slim/App.php(209): Slim\MiddlewareDispatcher->handle(Object(GuzzleHttp\Psr7\ServerRequest))
2025-06-11T03:35:43.401716007Z #33 /var/www/docker-aio/php/vendor/slim/slim/Slim/App.php(193): Slim\App->handle(Object(GuzzleHttp\Psr7\ServerRequest))
2025-06-11T03:35:43.401718248Z #34 /var/www/docker-aio/php/public/index.php(191): Slim\App->run()
2025-06-11T03:35:43.401720331Z #35 {main}
2025-06-11T03:35:43.401722319Z Tips: To display error details in HTTP response set "displayErrorDetails" to true in the ErrorHandler constructor.