Update to Nextcloud 20.0.5 on FreeNas 11.3-U5 failed

martin.f · January 24, 2021, 1:19pm

Hello,

here is my system setup:
Nextcloud version (eg, 20.0.5): 20.0.5
Operating system and version (eg, Ubuntu 20.04): FreeNas 11.3 U5
Apache or nginx version (eg, Apache 2.4.25): ?
PHP version (eg, 7.4): ?

The issue you are facing:

After the update to 20.0.5 I have two problems:

I can not sync with the Nextcloud Sync app anymore.
The error message is: "No connection to Nextcloud http://xxx Server replied “500 internal Server Error” to “GET http://xxx/status.php”
Despite this the adr and cal sync (carddav and caldav) is still working.
I can login as admin but can not go to settings, I only get an empty white page.

Is this the first time you’ve seen this error? Y
To be precise - after the update to 20.0.3 this was already the case but I hoped that with the next update (this one) Nextcloud has solved the issue.

Steps to replicate it:

Install FreeNas 11.3 U5
Install Nextcloud 19 in a Jail and update to 20
Sync your data with the Nextcloud app e.g. for Linux or try to open settings for admin

The output of your Nextcloud log in Admin > Logging:
Sorry, I do not have access to the admin settings… one of my issues. Is this the content of nextcloud.log? If yes, I have copied the content of the file since my last login (otherwise it is toooo long):

3,"time":"2021-01-24T00:00:08+00:00","remoteAddr":"192.168.33.103","user":"root","app":"PHP","method":"GET","url":"/settings/user","message":"Class OCA\\Support\\Subscription\\SubscriptionAdapter contains 1 abstract method and must therefore be declared abstract or implement the remaining methods (OCP\\Support\\Subscription\\ISubscription::isHardUserLimitReached) at /usr/local/www/nextcloud/apps/support/lib/Subscription/SubscriptionAdapter.php#30","userAgent":"Mozilla/5.0 (X11; Linux x86_64; rv:78.0) Gecko/20100101 Firefox/78.0","version":"20.0.5.2"}
{"reqId":"zajiU5BtSePEmQYrIuPF","level":3,"time":"2021-01-24T00:00:14+00:00","remoteAddr":"192.168.33.103","user":"root","app":"PHP","method":"GET","url":"/settings/user","message":"Class OCA\\Support\\Subscription\\SubscriptionAdapter contains 1 abstract method and must therefore be declared abstract or implement the remaining methods (OCP\\Support\\Subscription\\ISubscription::isHardUserLimitReached) at /usr/local/www/nextcloud/apps/support/lib/Subscription/SubscriptionAdapter.php#30","userAgent":"Mozilla/5.0 (X11; Linux x86_64; rv:78.0) Gecko/20100101 Firefox/78.0","version":"20.0.5.2"}
{"reqId":"iqU3pe7xDX2D5JWQUnHe","level":3,"time":"2021-01-24T00:00:27+00:00","remoteAddr":"192.168.33.103","user":"root","app":"PHP","method":"GET","url":"/settings/user","message":"Class OCA\\Support\\Subscription\\SubscriptionAdapter contains 1 abstract method and must therefore be declared abstract or implement the remaining methods (OCP\\Support\\Subscription\\ISubscription::isHardUserLimitReached) at /usr/local/www/nextcloud/apps/support/lib/Subscription/SubscriptionAdapter.php#30","userAgent":"Mozilla/5.0 (X11; Linux x86_64; rv:78.0) Gecko/20100101 Firefox/78.0","version":"20.0.5.2"}
{"reqId":"MKaxJ6CpbCeuzcQB850B","level":3,"time":"2021-01-24T00:01:02+00:00","remoteAddr":"192.168.33.103","user":"root","app":"PHP","method":"GET","url":"/settings/apps","message":"Class OCA\\Support\\Subscription\\SubscriptionAdapter contains 1 abstract method and must therefore be declared abstract or implement the remaining methods (OCP\\Support\\Subscription\\ISubscription::isHardUserLimitReached) at /usr/local/www/nextcloud/apps/support/lib/Subscription/SubscriptionAdapter.php#30","userAgent":"Mozilla/5.0 (X11; Linux x86_64; rv:78.0) Gecko/20100101 Firefox/78.0","version":"20.0.5.2"}
{"reqId":"O6lFUPMTkqXtZ7kDdIEZ","level":3,"time":"2021-01-24T12:10:18+00:00","remoteAddr":"192.168.33.103","user":"root","app":"PHP","method":"GET","url":"/settings/user","message":"Class OCA\\Support\\Subscription\\SubscriptionAdapter contains 1 abstract method and must therefore be declared abstract or implement the remaining methods (OCP\\Support\\Subscription\\ISubscription::isHardUserLimitReached) at /usr/local/www/nextcloud/apps/support/lib/Subscription/SubscriptionAdapter.php#30","userAgent":"Mozilla/5.0 (X11; Linux x86_64; rv:78.0) Gecko/20100101 Firefox/78.0","version":"20.0.5.2"}
{"reqId":"13ZDoxjMsanReSOvQsZZ","level":3,"time":"2021-01-24T12:25:42+00:00","remoteAddr":"192.168.33.103","user":"--","app":"PHP","method":"GET","url":"/status.php","message":"Class OCA\\Support\\Subscription\\SubscriptionAdapter contains 1 abstract method and must therefore be declared abstract or implement the remaining methods (OCP\\Support\\Subscription\\ISubscription::isHardUserLimitReached) at /usr/local/www/nextcloud/apps/support/lib/Subscription/SubscriptionAdapter.php#30","userAgent":"Mozilla/5.0 (Linux) mirall/3.1.1git (build 4317) (Nextcloud)","version":"20.0.5.2"}
{"reqId":"PNOVRl7ICs3Lu0X5EbwO","level":3,"time":"2021-01-24T12:26:13+00:00","remoteAddr":"192.168.33.103","user":"--","app":"PHP","method":"GET","url":"/status.php","message":"Class OCA\\Support\\Subscription\\SubscriptionAdapter contains 1 abstract method and must therefore be declared abstract or implement the remaining methods (OCP\\Support\\Subscription\\ISubscription::isHardUserLimitReached) at /usr/local/www/nextcloud/apps/support/lib/Subscription/SubscriptionAdapter.php#30","userAgent":"Mozilla/5.0 (Linux) mirall/3.1.1git (build 4317) (Nextcloud)","version":"20.0.5.2"}
{"reqId":"RHFklmV16kRAtDwVZu06","level":3,"time":"2021-01-24T12:26:45+00:00","remoteAddr":"192.168.33.103","user":"--","app":"PHP","method":"GET","url":"/status.php","message":"Class OCA\\Support\\Subscription\\SubscriptionAdapter contains 1 abstract method and must therefore be declared abstract or implement the remaining methods (OCP\\Support\\Subscription\\ISubscription::isHardUserLimitReached) at /usr/local/www/nextcloud/apps/support/lib/Subscription/SubscriptionAdapter.php#30","userAgent":"Mozilla/5.0 (Linux) mirall/3.1.1git (build 4317) (Nextcloud)","version":"20.0.5.2"}
{"reqId":"lET7wuQGsRuixhKo6YLz","level":3,"time":"2021-01-24T12:27:17+00:00","remoteAddr":"192.168.33.103","user":"--","app":"PHP","method":"GET","url":"/status.php","message":"Class OCA\\Support\\Subscription\\SubscriptionAdapter contains 1 abstract method and must therefore be declared abstract or implement the remaining methods (OCP\\Support\\Subscription\\ISubscription::isHardUserLimitReached) at /usr/local/www/nextcloud/apps/support/lib/Subscription/SubscriptionAdapter.php#30","userAgent":"Mozilla/5.0 (Linux) mirall/3.1.1git (build 4317) (Nextcloud)","version":"20.0.5.2"}
{"reqId":"cRjNixzTZjNJCmegA9qj","level":3,"time":"2021-01-24T12:35:55+00:00","remoteAddr":"192.168.33.103","user":"root","app":"PHP","method":"GET","url":"/settings/apps","message":"Class OCA\\Support\\Subscription\\SubscriptionAdapter contains 1 abstract method and must therefore be declared abstract or implement the remaining methods (OCP\\Support\\Subscription\\ISubscription::isHardUserLimitReached) at /usr/local/www/nextcloud/apps/support/lib/Subscription/SubscriptionAdapter.php#30","userAgent":"Mozilla/5.0 (X11; Linux x86_64; rv:78.0) Gecko/20100101 Firefox/78.0","version":"20.0.5.2"}
{"reqId":"B3Zkxf93100kP91b4aFD","level":3,"time":"2021-01-24T12:36:32+00:00","remoteAddr":"192.168.33.103","user":"root","app":"PHP","method":"GET","url":"/settings/user","message":"Class OCA\\Support\\Subscription\\SubscriptionAdapter contains 1 abstract method and must therefore be declared abstract or implement the remaining methods (OCP\\Support\\Subscription\\ISubscription::isHardUserLimitReached) at /usr/local/www/nextcloud/apps/support/lib/Subscription/SubscriptionAdapter.php#30","userAgent":"Mozilla/5.0 (X11; Linux x86_64; rv:78.0) Gecko/20100101 Firefox/78.0","version":"20.0.5.2"}

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

<?php
$CONFIG = array (
  'apps_paths' => 
  array (
    0 => 
    array (
      'path' => '/usr/local/www/nextcloud/apps',
      'url' => '/apps',
      'writable' => true,
    ),
    1 => 
    array (
      'path' => '/usr/local/www/nextcloud/apps-pkg',
      'url' => '/apps-pkg',
      'writable' => true,
    ),
  ),
  'logfile' => '/var/log/nextcloud/nextcloud.log',
  'memcache.local' => '\\OC\\Memcache\\APCu',
  'passwordsalt' => 'xxx',
  'secret' => 'xxx',
  'trusted_domains' => 
  array (
    0 => 'localhost',
    1 => '192.168.xxx',
    2 => '192.168.xxx',
  ),
  'datadirectory' => '/usr/local/www/nextcloud/data',
  'dbtype' => 'mysql',
  'version' => '20.0.5.2',
  'overwrite.cli.url' => 'http://localhost',
  'dbname' => 'xxx',
  'dbhost' => 'xxx',
  'dbport' => '',
  'dbtableprefix' => 'oc_',
  'mysql.utf8mb4' => true,
  'dbuser' => 'xxx',
  'dbpassword' => 'xxx',
  'installed' => true,
  'instanceid' => 'xxx',
  'maintenance' => false,
  'theme' => '',
  'loglevel' => 2,
  'updater.secret' => 'xxx',
  'app_install_overwrite' => 
  array (
    0 => 'joplin',
  ),
);

The output of your Apache/nginx/system log in /var/log/____:
I have found in /var/log/nginx two files, I assume that the error.log is the more interesting of them. Again, I have added the entries of the last day of login:

2021/01/24 09:10:02 [warn] 17817#100492: *221 an upstream response is buffered to a temporary file /var/tmp/nginx/fastcgi_temp/2/00/0000000002 while reading upstream, client: 192.168.33.103, server: _, request: "GET /apps/theming/image/logo?useSvg=1&v=11 HTTP/1.1", upstream: "fastcgi://unix:/var/run/nextcloud-php-fpm.sock:", host: "192.168.33.11"
2021/01/24 09:10:02 [warn] 17821#101448: *218 an upstream response is buffered to a temporary file /var/tmp/nginx/fastcgi_temp/3/00/0000000003 while reading upstream, client: 192.168.33.103, server: _, request: "GET /apps/theming/image/logo?v=11 HTTP/1.1", upstream: "fastcgi://unix:/var/run/nextcloud-php-fpm.sock:", host: "192.168.33.11"
2021/01/24 09:10:18 [error] 17821#101448: *218 FastCGI sent in stderr: "PHP message: PHP Fatal error:  Class OCA\Support\Subscription\SubscriptionAdapter contains 1 abstract method and must therefore be declared abstract or implement the remaining methods (OCP\Support\Subscription\ISubscription::isHardUserLimitReached) in /usr/local/www/nextcloud/apps/support/lib/Subscription/SubscriptionAdapter.php on line 30" while reading response header from upstream, client: 192.168.33.103, server: _, request: "GET /settings/user HTTP/1.1", upstream: "fastcgi://unix:/var/run/nextcloud-php-fpm.sock:", host: "192.168.33.11"
2021/01/24 09:25:42 [error] 17821#101448: *266 FastCGI sent in stderr: "PHP message: PHP Fatal error:  Class OCA\Support\Subscription\SubscriptionAdapter contains 1 abstract method and must therefore be declared abstract or implement the remaining methods (OCP\Support\Subscription\ISubscription::isHardUserLimitReached) in /usr/local/www/nextcloud/apps/support/lib/Subscription/SubscriptionAdapter.php on line 30" while reading response header from upstream, client: 192.168.33.103, server: _, request: "GET /status.php HTTP/1.1", upstream: "fastcgi://unix:/var/run/nextcloud-php-fpm.sock:", host: "192.168.33.11"
2021/01/24 09:26:13 [error] 17821#101448: *268 FastCGI sent in stderr: "PHP message: PHP Fatal error:  Class OCA\Support\Subscription\SubscriptionAdapter contains 1 abstract method and must therefore be declared abstract or implement the remaining methods (OCP\Support\Subscription\ISubscription::isHardUserLimitReached) in /usr/local/www/nextcloud/apps/support/lib/Subscription/SubscriptionAdapter.php on line 30" while reading response header from upstream, client: 192.168.33.103, server: _, request: "GET /status.php HTTP/1.1", upstream: "fastcgi://unix:/var/run/nextcloud-php-fpm.sock:", host: "192.168.33.11"
2021/01/24 09:26:45 [error] 17821#101448: *270 FastCGI sent in stderr: "PHP message: PHP Fatal error:  Class OCA\Support\Subscription\SubscriptionAdapter contains 1 abstract method and must therefore be declared abstract or implement the remaining methods (OCP\Support\Subscription\ISubscription::isHardUserLimitReached) in /usr/local/www/nextcloud/apps/support/lib/Subscription/SubscriptionAdapter.php on line 30" while reading response header from upstream, client: 192.168.33.103, server: _, request: "GET /status.php HTTP/1.1", upstream: "fastcgi://unix:/var/run/nextcloud-php-fpm.sock:", host: "192.168.33.11"
2021/01/24 09:27:17 [error] 17821#101448: *272 FastCGI sent in stderr: "PHP message: PHP Fatal error:  Class OCA\Support\Subscription\SubscriptionAdapter contains 1 abstract method and must therefore be declared abstract or implement the remaining methods (OCP\Support\Subscription\ISubscription::isHardUserLimitReached) in /usr/local/www/nextcloud/apps/support/lib/Subscription/SubscriptionAdapter.php on line 30" while reading response header from upstream, client: 192.168.33.103, server: _, request: "GET /status.php HTTP/1.1", upstream: "fastcgi://unix:/var/run/nextcloud-php-fpm.sock:", host: "192.168.33.11"
2021/01/24 09:35:55 [error] 17818#101532: *317 FastCGI sent in stderr: "PHP message: PHP Fatal error:  Class OCA\Support\Subscription\SubscriptionAdapter contains 1 abstract method and must therefore be declared abstract or implement the remaining methods (OCP\Support\Subscription\ISubscription::isHardUserLimitReached) in /usr/local/www/nextcloud/apps/support/lib/Subscription/SubscriptionAdapter.php on line 30" while reading response header from upstream, client: 192.168.33.103, server: _, request: "GET /settings/apps HTTP/1.1", upstream: "fastcgi://unix:/var/run/nextcloud-php-fpm.sock:", host: "192.168.33.11"
2021/01/24 09:36:32 [error] 17818#101532: *317 FastCGI sent in stderr: "PHP message: PHP Fatal error:  Class OCA\Support\Subscription\SubscriptionAdapter contains 1 abstract method and must therefore be declared abstract or implement the remaining methods (OCP\Support\Subscription\ISubscription::isHardUserLimitReached) in /usr/local/www/nextcloud/apps/support/lib/Subscription/SubscriptionAdapter.php on line 30" while reading response header from upstream, client: 192.168.33.103, server: _, request: "GET /settings/user HTTP/1.1", upstream: "fastcgi://unix:/var/run/nextcloud-php-fpm.sock:", host: "192.168.33.11"

tflidd · January 28, 2021, 10:42pm

Did you use the updater app?

The error originates in the support app, that is an app you don’t really need (if you don’t have official support), so you can disable it. Checkout your app folders and just delete the app:

/usr/local/www/nextcloud/apps

/usr/local/www/nextcloud/apps-pkg

So perhaps the app was not updated…?

martin.f · January 29, 2021, 11:20pm

Hello again,

my first update to 20.0.3 was made within Nextcloud, which caused the problems the first time. Afterwards I used the update functionality provided with the jail.

I will delete the app. What should I do afterward? Nextcloud jail update?