Update to latest version Froze

ℹ️ Support
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1

I am in the process of upgrading to the latest version of NextCloud when all of a sudden the process has frozen at the point where it returns to the URL stage.

The process ran fine through the backup, download, unpacking etc. stages, it was simply at the point where it asked to return to the URL that I received a plain white screen with absolutely nothing on it.

Any pointers would be really welcome.

Simply refreshing the screen does not help.

I am running an Ubuntu server with PHP 8.2.26
Standard Maria database 10.6.14 which has no errors.

2

In such a case, you might want to check your logfiles that reveal a bit more information:
https://docs.nextcloud.com/server/stable/admin_manual/issues/general_troubleshooting.html#troubleshooting-web-server-and-php-problems

3

Good point. When I take a look in the error log file I come across the following:
[Mon Dec 09 06:55:58.009373 2024] [proxy_fcgi:error] [pid 54482] [client 185.163.92.162:49718] AH01071: Got error ‘PHP message: PHP Fatal error: Class OCA\GroupFolders\Helper\LazyFolder contains 2 abstract methods and must therefore be declared abstract or implement the remaining methods (OCP\Files\Folder::searchBySystemTag, OCP\Files\FileInfo::getMetadata) in /var/www/vhosts/******.com/httpdocs/nextcloud/apps/groupfolders/lib/Helper/LazyFolder.php on line 32’
This is s recursive error.

4

Checking in the Nextcloud Updater Log what we see is that for whatever reason, the process does not proceed on beyond step 12:
2024-12-05T08:32:28+0000 kprKnMLMOx [info] call opcache_reset()
2024-12-05T08:32:28+0000 kprKnMLMOx [info] end of finalize()
2024-12-05T08:32:28+0000 kprKnMLMOx [info] endStep(“12”)
2024-12-05T10:01:36+0000 8LrLnU6mTq [info] request to updater
2024-12-05T10:01:36+0000 8LrLnU6mTq [info] currentStep()
2024-12-05T10:01:36+0000 8LrLnU6mTq [info] Step 12 is in state “end”.
2024-12-05T10:01:36+0000 8LrLnU6mTq [info] show HTML page
2024-12-05T10:01:36+0000 8LrLnU6mTq [info] current version: 28.0.12 build time: 2024-11-07T09:03:36+00:00 d52e850623bd7f9ea8d880a39e440d58e7145257
This repeats around 12 times which is a reflection of the number of page refreshes.
The version, by the way, is [version] => 28.0.12.2

5

For people with similar error, it was helping to disable the groupfolder app and enabling it again:

1 Like
6

Super, by changing the group folders from enabled = yes to enabled = no in the database the process then resumed.
A really frustrating glitch in the update process.
A link to the thread that solves this issue is here: LazyFolder contains 3 abstract [...] declared abstract or implement the remaining methods

7

A post was split to a new topic: Problem with table index after update to NC 29

8

I haven’t found bug reports regarding this on GitHub - nextcloud/groupfolders: 📁👩‍👩‍👧‍👦 Admin-configured folders shared by everyone in a group. https://github.com/nextcloud-releases/groupfolders

9

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