Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
34.0.1
- Operating system and version (e.g., Ubuntu 24.04):
Ubuntu 24.04.4
- Web server and version (e.g, Apache 2.4.25):
2.4.85
- Reverse proxy and version _(e.g. nginx 1.27.2)
nginx rev proxy plus 2.14.0
- PHP version (e.g, 8.3):
8.5.6
- Is this the first time you’ve seen this error? (Yes / No):
yes
- When did this problem seem to first start?
after update to v.34
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
AIO
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
no
Summary of the issue you are facing:
I updated from version 33 to version 34 and facing error messages:
Code integrity:
Technical information
=====================
The following list covers which files have failed the integrity check. Please read
the previous linked documentation to learn more about the errors and how to fix
them.
Results
=======
- files_scripts
- FILE_MISSING
- js/files_scripts-node_modules_nextcloud_dialogs_dist_chunks_PublicAuthPrompt-CxPJPSnh_mjs.js.LICENSE.txt
- js/files_scripts-vendors-node_modules_mdi_js_mdi_js-node_modules_nextcloud_dialogs_dist_chunks__plugin-vue_exp-99e632.js
- js/files_scripts-vendors-node_modules_mdi_js_mdi_js-node_modules_nextcloud_dialogs_dist_chunks__plugin-vue_exp-99e632.js.LICENSE.txt
- js/files_scripts-vendors-node_modules_mdi_js_mdi_js-node_modules_nextcloud_dialogs_dist_chunks__plugin-vue_exp-99e632.js.map
- js/files_scripts-vendors-node_modules_nextcloud_dialogs_dist_chunks_FilePicker-DWYoSaVg_mjs.js.LICENSE.txt
- js/files_scripts-vendors-node_modules_nextcloud_dialogs_node_modules_nextcloud_vue_dist_components_NcColorPick-2135ac.js
- js/files_scripts-vendors-node_modules_nextcloud_dialogs_node_modules_nextcloud_vue_dist_components_NcColorPick-2135ac.js.map
- js/files_scripts-vendors-node_modules_nextcloud_dialogs_node_modules_nextcloud_vue_dist_components_NcDateTimeP-55190c.js
- js/files_scripts-vendors-node_modules_nextcloud_dialogs_node_modules_nextcloud_vue_dist_components_NcDateTimeP-55190c.js.map
- js/files_scripts-vendors-node_modules_nextcloud_dialogs_node_modules_nextcloud_vue_dist_components_NcTextField-759f92.js
- js/files_scripts-vendors-node_modules_nextcloud_dialogs_node_modules_nextcloud_vue_dist_components_NcTextField-759f92.js.map
Steps to replicate it (hint: details matter!):
Log entries
(
[version] => 34.0.1.2
[versionstring] => Nextcloud 34.0.1
[url] => https://download.nextcloud.com/server/releases/nextcloud-34.0.1.zip
[downloads] => SimpleXMLElement Object
(
[bz2] => Array
(
[0] => https://github.com/nextcloud-releases/server/releases/download/v34.0.1/nextcloud-34.0.1.tar.bz2
[1] => https://download.nextcloud.com/server/releases/nextcloud-34.0.1.tar.bz2
)
[zip] => Array
(
[0] => https://github.com/nextcloud-releases/server/releases/download/v34.0.1/nextcloud-34.0.1.zip
[1] => https://download.nextcloud.com/server/releases/nextcloud-34.0.1.zip
)
)
[web] => https://docs.nextcloud.com/server/34/admin_manual/maintenance/upgrade.html
[changes] => https://updates.nextcloud.com/changelog_server/?version=34.0.1
[autoupdater] => 1
[eol] => 0
[eolDate] => SimpleXMLElement Object
(
)
[signature] => IAY7cpPbTM/LIlAUfKdJNWYoTYBEks+h5EEB/MFC2bk/ZSlifd49cuwQBULLcS00
Qti1sj5MEClNJ2zMuvRAw6lCSgGF3tXincTmDXSbFCsZtzBbuoUrh7go+mz5hZus
8EJ1R49QHNn6B7HfpOB5ePiZQseNW/LG5ZHDOx89qBZQFvexFqmEx2m/QOw+KYTl
Dkmnabh7IkfRV2UjIl1w6Be/sYtEYRPhFjmVLD9qZ5WlOSlNUaiNl32018k3gmSd
prD3RS9cz/lxRCckyQa3Rin1EkyoNuyZBJXUG4yjnrm2LMKgO7yDfAA/1J4TTi6+
RjXJgBejWkI/1G+iHZ1Rvw==
)
2026-06-28T11:21:36+0000 15gBKUM66R [info] storage location: /home/data//updater-ocvejbpzz7dx/downloads/
2026-06-28T11:21:37+0000 15gBKUM66R [info] end of verifyIntegrity()
2026-06-28T11:21:37+0000 15gBKUM66R [info] endStep("5")
2026-06-28T11:21:37+0000 15gBKUM66R [info] executeStep request for step "6"
2026-06-28T11:21:37+0000 15gBKUM66R [info] startStep("6")
2026-06-28T11:21:37+0000 15gBKUM66R [info] extractDownload()
2026-06-28T11:21:37+0000 15gBKUM66R [info] storage location: /home/data//updater-ocvejbpzz7dx/downloads/
2026-06-28T11:21:37+0000 15gBKUM66R [info] Libzip version detected: 1.7.3
2026-06-28T11:21:42+0000 15gBKUM66R [info] end of extractDownload()
2026-06-28T11:21:42+0000 15gBKUM66R [info] endStep("6")
2026-06-28T11:21:42+0000 15gBKUM66R [info] executeStep request for step "7"
2026-06-28T11:21:42+0000 15gBKUM66R [info] startStep("7")
2026-06-28T11:21:42+0000 15gBKUM66R [info] setMaintenanceMode("true")
2026-06-28T11:21:42+0000 15gBKUM66R [info] configFileName /var/www/nextcloud/config/config.php
2026-06-28T11:21:42+0000 15gBKUM66R [info] end of setMaintenanceMode()
2026-06-28T11:21:42+0000 15gBKUM66R [info] endStep("7")
2026-06-28T11:21:42+0000 15gBKUM66R [info] executeStep request for step "8"
2026-06-28T11:21:42+0000 15gBKUM66R [info] startStep("8")
2026-06-28T11:21:42+0000 15gBKUM66R [info] replaceEntryPoints()
2026-06-28T11:21:42+0000 15gBKUM66R [info] replace index.php
2026-06-28T11:21:42+0000 15gBKUM66R [info] replace status.php
2026-06-28T11:21:42+0000 15gBKUM66R [info] replace remote.php
2026-06-28T11:21:42+0000 15gBKUM66R [info] replace public.php
2026-06-28T11:21:42+0000 15gBKUM66R [info] replace ocs/v1.php
2026-06-28T11:21:42+0000 15gBKUM66R [info] replace ocs/v2.php
2026-06-28T11:21:42+0000 15gBKUM66R [info] end of replaceEntryPoints()
2026-06-28T11:21:42+0000 15gBKUM66R [info] endStep("8")
2026-06-28T11:21:42+0000 15gBKUM66R [info] executeStep request for step "9"
2026-06-28T11:21:42+0000 15gBKUM66R [info] startStep("9")
2026-06-28T11:21:42+0000 15gBKUM66R [info] deleteOldFiles()
2026-06-28T11:21:42+0000 15gBKUM66R [info] config sample exists
2026-06-28T11:21:42+0000 15gBKUM66R [info] themes README exists
2026-06-28T11:21:42+0000 15gBKUM66R [info] end of deleteOldFiles()
2026-06-28T11:21:42+0000 15gBKUM66R [info] endStep("9")
2026-06-28T11:21:42+0000 15gBKUM66R [info] executeStep request for step "10"
2026-06-28T11:21:42+0000 15gBKUM66R [info] startStep("10")
2026-06-28T11:21:42+0000 15gBKUM66R [info] moveNewVersionInPlace()
2026-06-28T11:21:42+0000 15gBKUM66R [info] storage location: /home/data//updater-ocvejbpzz7dx/downloads/nextcloud/
2026-06-28T11:21:43+0000 15gBKUM66R [info] end of moveNewVersionInPlace()
2026-06-28T11:21:43+0000 15gBKUM66R [info] endStep("10")
2026-06-28T11:21:43+0000 15gBKUM66R [info] executeStep request for step "12"
2026-06-28T11:21:43+0000 15gBKUM66R [info] startStep("12")
2026-06-28T11:21:43+0000 15gBKUM66R [info] finalize()
2026-06-28T11:21:43+0000 15gBKUM66R [info] storage location: /home/data//updater-ocvejbpzz7dx/downloads/nextcloud/
2026-06-28T11:21:43+0000 15gBKUM66R [info] call opcache_reset()
2026-06-28T11:21:43+0000 15gBKUM66R [info] end of finalize()
2026-06-28T11:21:43+0000 15gBKUM66R [info] endStep("12")
2026-06-28T11:21:43+0000 15gBKUM66R [info] update of code successful.
2026-06-28T11:21:46+0000 15gBKUM66R [info] Starting "occ upgrade"
2026-06-28T11:22:03+0000 15gBKUM66R [info] "occ upgrade" finished
2026-06-28T11:22:09+0000 15gBKUM66R [info] Disabling maintenance mode
2026-06-28T11:22:09+0000 15gBKUM66R [info] maintenance mode disabled
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
tcloud is fine (make sure to remove any identifiable information!):
{
"system": {
"serverid": 1,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"192.168.10.238",
"nc.faigel.net"
],
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"allow_local_remote_servers": "true",
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "34.0.1.2",
"overwriteprotocol": "https",
"overwrite.cli.url": "https:\/\/nc.faigel.net",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"memcache.local": "\\OC\\Memcache\\APCu",
"distributed": "\\OC\\Memcache\\Redis",
"filelocking.enabled": true,
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"port": 0,
"timeout": 0
},
"maintenance": false,
"theme": "",
"loglevel": 3,
"updater.release.channel": "stable",
"default_phone_region": "AT",
"mail_smtpmode": "smtp",
"mail_sendmailmode": "smtp",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtpauthtype": "LOGIN",
"mail_smtpauth": true,
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "587",
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"app_install_overwrite": {
"0": "bookmarks",
"1": "documentserver_community",
"2": "files_external_onedrive",
"3": "files_mindmap",
"5": "tasks"
},
"maintenance_window_start": 1,
"config_preset": 3
}
}
Apps
The output of occ app:list (if possible).
Enabled:
- activity: 7.0.0
- appstore: 1.0.0
- bookmarks: 16.2.2
- calendar: 6.5.0
- circles: 34.0.0
- cloud_federation_api: 1.18.0
- comments: 1.24.0
- contacts: 8.7.2
- cookbook: 0.11.7
- cospend: 4.0.2
- dashboard: 7.14.0
- dav: 1.39.0
- dav_push: 1.0.2
- event_update_notification: 2.9.0
- federatedfilesharing: 1.24.0
- federation: 1.24.0
- files: 2.6.0
- files_downloadlimit: 5.2.0-dev.0
- files_external: 1.26.0
- files_lock: 34.0.0
- files_pdfviewer: 7.0.0-dev.0
- files_reminders: 1.7.0
- files_scripts: 5.0.1
- files_sharing: 1.26.0
- files_trashbin: 1.24.0
- files_versions: 1.27.0
- firstrunwizard: 7.0.0-dev.0
- guests: 4.7.5
- logreader: 7.0.0
- lookup_server_connector: 1.22.0
- mail: 5.10.3
- nextcloud_announcements: 6.0.0
- notes: 6.0.1
- notifications: 7.0.0-dev.1
- notify_push: 1.3.3
- oauth2: 1.22.0
- office: 1.0.0
- password_policy: 6.0.0-dev.0
- photos: 7.0.0
- privacy: 6.0.0-dev.1
- profile: 1.3.0
- provisioning_api: 1.24.0
- recommendations: 7.0.0
- related_resources: 5.0.0-dev.0
- richdocuments: 11.0.0
- richdocumentscode: 26.4.104
- serverinfo: 6.0.0
- settings: 1.17.0
- sharebymail: 1.24.0
- spreed: 24.0.1
- support: 6.0.0
- systemtags: 1.24.0
- tasks: 0.18.0
- text: 8.0.0
- theming: 2.9.0
- twofactor_backupcodes: 1.23.0
- twofactor_totp: 16.0.0
- updatenotification: 1.24.0
- user_status: 1.14.0
- viewer: 7.0.0-dev.0
- weather_status: 1.14.0
- webhook_listeners: 1.6.0
- workflowengine: 2.16.0
Disabled:
- admin_audit: 1.24.0
- app_api: 34.0.0 (installed 32.0.0)
- bruteforcesettings: 7.0.0 (installed 2.4.0)
- contactsinteraction: 1.15.0 (installed 1.2.0)
- drawio: 4.2.4 (installed 4.2.4)
- encryption: 2.22.0
- survey_client: 6.0.0-dev.0 (installed 1.17.0)
- suspicious_login: 12.0.0-dev.0
- twofactor_nextcloud_notification: 8.0.0
- user_ldap: 1.25.0
Tips for increasing the likelihood of a response
- Use the
preformatted textformatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.
