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The Basics
Nextcloud Server version (e.g., 29.x.x):
Nextcloud Hub 25 Autumn (32.0.9)
Operating system and version (e.g., Ubuntu 24.04):
Debian 12
Web server and version (e.g, Apache 2.4.25):
nginx/1.31.1
Reverse proxy and version _(e.g. nginx 1.27.2)
none
PHP version (e.g, 8.3):
PHP 8.2.31
Is this the first time you’ve seen this error? (Yes / No):
yes
When did this problem seem to first start?
today
Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
Bare Metal
Are you using CloudfIare, mod_security, or similar? (Yes / No)
no
Summary of the issue you are facing:
occ update:check only offer update to 33.0.3 but not to 32.0.10 or 33.0.4
root@DebianServerVM2:~# sudo -u www-data php /var/www/nextcloud/occ update:check
Nextcloud 33.0.3 is available. Get more information on how to update at https://docs.nextcloud.com/server/33/admin_manual/maintenance/upgrade.html.
1 update available
root@DebianServerVM2:~#
Steps to replicate it (hint: details matter!):
root@DebianServerVM2:~# sudo -u www-data php /var/www/nextcloud/occ update:check
Nextcloud 33.0.3 is available. Get more information on how to update at https://docs.nextcloud.com/server/33/admin_manual/maintenance/upgrade.html.
1 update available
root@DebianServerVM2:~#
Was the update withdrawn, or why isn’t it available?
root@DebianServerVM2:~# sudo -u www-data php /var/www/nextcloud/occ update:check
Nextcloud 33.0.3 is available. Get more information on how to update at https://docs.nextcloud.com/server/33/admin_manual/maintenance/upgrade.html.
1 update available
root@DebianServerVM2:~#
Oh, and I’m well aware, of course, that I could upgrade manually.
However, I wouldn’t feel comfortable doing so at the moment, as I don’t know why an upgrade isn’t being offered via the admin web interface. What if versions 32.0.10 and 33.0.4 contain bugs?
So why isn’t the reason being published here as to why an upgrade via the admin web interface isn’t currently available?
indeed, and Nextcloud 32.0.11 is now available too.
root@DebianServerVM2:~# sudo -u www-data php /var/www/nextcloud/occ update:check
Nextcloud 32.0.11 is available. Get more information on how to update at https://docs.nextcloud.com/server/32/admin_manual/maintenance/upgrade.html.
1 update available
root@DebianServerVM2:~#
I first had to open the /settings/admin/overview page to make the 33.0.5 update appear. Before that, nothing, even the API (Home Assistant integration) did not signal any update. Really strange this time.
Please update to a new version to keep your data safe!
If you are using Nextcloud Hub 25 Autumn or Nextcloud Hub 26 Winter, we strongly recommend you to update to version 32.0.10 and 33.0.4 respectively. Maintenance updates include important bug fixes, stability and security upgrades. It is a quick and safe process, as always!
I find it particularly annoying that versions 32.0.11 and 33.0.5 are missing from the changelog. This means you don’t know what has actually been changed or improved in these versions compared to the previous ones.
The explanation for why 33.0.5 was released outside the normal release cycle is given in the GitHub issue linked above.
As for why these changes haven’t yet been reflected on the website and why the forum banner is still pointing users to 33.0.4, I shared a possible explanation here:
This 33.0.4 caused me a lot of pain. It is unacceptable to me that Nextcloud did not post any information about 33.0.4 being withdrawn. In fact i got several mails about how important it was to update to 33.0.4.
I updated asap it appeared and got some push notifications error in talk. Basically it was a major failure and I needed to downgrade to previous 33.x version. Push notifications were back to normal, but when I wanted to go another try with the 33.0.4 it was not appearing and my instance said “your version is up to date”.
From there I spent MANY hours trying to figure out the issue (going through all kind of logs).
Then when 33.0.5 suddenly appeared the other day I understood that my suspicions was correct.