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Getting help
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The Basics
- Nextcloud Server version (e.g., 29.x.x): 31.0.6.2
- Operating system and version (e.g., Ubuntu 24.04): ZorinOS 17.3 Pro
- Web server and version (e.g, Apache 2.4.25): NGinx
- Reverse proxy and version _(e.g. nginx 1.27.2) NGinx
- PHP version (e.g, 8.3): 8.3
- Is this the first time you’ve seen this error? (Yes / No): Yes
- When did this problem seem to first start? Update to client 3.16.5
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.) native ZorinOS packages
- Are you using CloudfIare, mod_security, or similar? (Yes / No) No
Summary of the issue you are facing:
nextcloud.gui.application: Failed to move the old config directory to its new location ( "/home/%USER/.local/share/Nextcloud" to "/home/%USER/.config/Nextcloud" )
what(): filesystem error: Cannot convert character sequence: Ungültiges oder unvollständiges Multi-Byte- oder Wide-Zeichen
terminate called after throwing an instance of 'std::filesystem::__cxx11::filesystem_e
Steps to replicate it (hint: details matter!):
- update via App-Store and / or apt update && apt full-upgrade the Desktop-Client
- Version <3.16.5 to 3.16.5
- NC-Client Start and terminates after seconds
- Stop all Synchronisation (pause)
- restart NC-Client → see that NC-Desktop-Client remains open => not closing
- continue Synchronisation
- see that NC-Desktop Client crash in between seconds
Log entries
see above → error messages come from the log not from the gui / desktop
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
nothing on the server side!
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
vivaldi (chromium) 7.4.3684.50 (Stable channel) stable (64-Bit)
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
nothing to see on the server side
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
...
Additional Infos
I am using the client that way
not synching the whole cloud but selected folders e.g. Documents, Pictures, etc. etc.
So i have several sync jobs instead of “one for all”
Not tested if it makes any difference if i switch … but that means uninstall → re-install, correct?
Update:
investigated that if starting nextcloud-desktop and very, very quickly click on taskbar /tray to stop all synching client remains open.
After that re-initiate synching folder for folder …
With Documents, Pictures, Musik, Video and Shares only one of them is sufficient to crash client.
Downloads, and some very small folders could be synched without crashing the desktop client.
Now the further question - how to investigate which element / file(s) / folder(s) are affected??
In ZorinOS all of the “standard” folders Documents, Pictures, Musik and Video are also set in nautilus to point to the ../ Nextcloud / so i can open all of them from nautilus filemanager directly. Was not a problem until this latest version 3.16.5 …
