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Sorry to hear you’re facing problems
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In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 20.0.5): 23.0.2
Operating system and version (eg, Ubuntu 20.04): Debian 11 bullseye
Apache or nginx version (eg, Apache 2.4.25): Apache/2.4.54
PHP version (eg, 7.4): 7.4.33
It’s a personnal server (self-hosted) used for me, family and some friends.
The issue you are facing:
Web update failed at Step 3 and while searching for help, I saw people recommending to delete .step file and starting back with cli.
When using cli for updating, process stops at step 10 (deleting files) with error “core/shipped.json is not available”
I tried to touch a so named file but it blocks at starting of update “unexpected file founded”.
Someone on mastodon suggested to copy update files by hand but I’m unsure it wont break the thing.
OCC command don’t work as updater has deleted it.
Is this the first time you’ve seen this error? (Y/N): No, I made many tries with no success
Steps to replicate it:
from the shell, run
cd /var/www/html/nextcloud/updater
sudo -u www-data php updater.phar
The output of your Nextcloud log in Admin > Logging:
not available anymore, web client is not usable
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => '********',
'passwordsalt' => '*****************',
'secret' => '**************',
'trusted_domains' =>
array (
0 => 'mydomain.com',
1 => '192.168.1.*',
2 => '127.0.0.1',
3 => '192.168.1.localcomputerIP',
4 => 'localcomputername',
),
'trusted_proxies' =>
array (
1 => 'localProxy',
),
'overwritehost' => 'mydomain.com',
'overwriteprotocol' => 'https',
'overwritewebroot' => '',
'overwritecondaddr' => '^192\\.168\\.1\\.localipproxy$',
'datadirectory' => '/mnt/NextCloud/nextcloud_data/',
'dbtype' => 'mysql',
'version' => '23.0.2.1',
'overwrite.cli.url' => 'http://192.168.1.ip/nextcloud',
'dbname' => 'nextcloud',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'nextcloud',
'dbpassword' => '*********',
'installed' => true,
'maintenance' => true,
'theme' => '',
'loglevel' => 0,
'default_phone_region' => '+33',
'memcache.local' => '\\OC\\Memcache\\Redis',
'filelocking.enabled' => 'true',
'memcache.distributed' => '\\OC\\Memcache\\Redis',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => 'localhost',
'port' => 6379,
'timeout' => 0,
'dbindex' => 0,
),
'updater.secret' => '************',
);
Thanks in advance for your help.