Hello,
I was updating to the latest Version of Nextcloud, but ran into a problem During the update, the process got stuck showing a blank page with the words “Update in process.” for days now.
On a different server when updating, I’m stuck at this for days “Step 3 is currently in process. Please reload this page later.”
How can i solve that issue?
Thank you
You can re-trigger an update on CLI/Terminal.
php /path/to/nextcloud/updater/updater.phar
where do i enter it? in mysql? I’m on a shared host
this is not working on my host.
I tried the following via FTP / SFTP, the files can be seen and downloaded BUT due to the encryption, i can’t use them. would a manual update help?
i can see the following folders, what are they used for:
/dav/update/
/dav/data/appdata_oc3tvjcjxvsp/
/dav/data/updater-oc3tvjcjxvsp/
I found a file called .step and there i read:
{"state":"end","step":9}
You have to visit your host via SSH.
Usually step 9 is an old File removal step. Try this solution, it should helps. You need to have SSH / terminal access to the Host machine.
thanks but that host has no SSH, I try to abandon the domain but to recover the files
Has it kind of console, webmin?
webconsole yes.
-PHP & Databases
-SFTP / FTP
no terminal etc
Ok, then you can execute command. Just visit folder with your nextcloud (e.g. /var/www/nextcloud/) in webconsole:
cd /var/www/nextcloud/
and then follow the guide from above.
can’t find webconsole in one.com
so i installed xamp and downloaded everything, imported database into localhost and have the same status as on live site, but how to open a console now?
thanks