Update got stuck during Update

Hello,
I was updating to the latest Version of Nextcloud, but ran into a problem During the update, the process got stuck showing a blank page with the words “Update in process.” for days now.

On a different server when updating, I’m stuck at this for days “Step 3 is currently in process. Please reload this page later.”

How can i solve that issue?

Thank you

You can re-trigger an update on CLI/Terminal.

php /path/to/nextcloud/updater/updater.phar

where do i enter it? in mysql? I’m on a shared host

this is not working on my host.
I tried the following via FTP / SFTP, the files can be seen and downloaded BUT due to the encryption, i can’t use them. would a manual update help?

i can see the following folders, what are they used for:
/dav/update/
/dav/data/appdata_oc3tvjcjxvsp/
/dav/data/updater-oc3tvjcjxvsp/

I found a file called .step and there i read:

{"state":"end","step":9}

You have to visit your host via SSH.

Usually step 9 is an old File removal step. Try this solution, it should helps. You need to have SSH / terminal access to the Host machine.

thanks but that host has no SSH, I try to abandon the domain but to recover the files

Has it kind of console, webmin?

webconsole yes.

-PHP & Databases
-SFTP / FTP

no terminal etc

Ok, then you can execute command. Just visit folder with your nextcloud (e.g. /var/www/nextcloud/) in webconsole:

cd /var/www/nextcloud/

and then follow the guide from above.