Update from 17.0.3 to 18.0.0 total freeze - blank page in browser and server isn't available

ℹ️ Support
1

Update from 17.0.3 to 18

Updater worked fine until i pushed the button to start the web-updater. Updater Log-file shows it stopped after step 12.

Since then the server isn’t available.

Is it possible to restart the update-process?

thanks in advance
Christian

2

Are you able to log in to your server using SSH?
If so try to restart the upgrade using occ:

cd /path/to/your/nextcloud
sudo -u www-data php occ upgrade -h

Also have a look at this:
https://docs.nextcloud.com/server/18/admin_manual/configuration_server/occ_command.html#command-line-upgrade-label

3

welcome to the forum, @Christian3

it’s nice to have you here…

So you ask

and all i could answer was: try it manually… the manual would know how to do that.

sorry i am not clearer here… i just dunno how since you didnt provide any more info/details about your settings, your server, your environment, etc.

i mean you even wrote “server isn’t available” but then ask "

let’s think: if your server isn’t reachable then how would you like to restart your update-process? direct wifi-ing to process?

pls be more precisely in your questions, issues and do give out more infos… awww and using searchfunction of the forum (it’s built-in and comes for free) could be of help as well… i remember i saw something about what to do when updating from 17 to 18…

good luck!

4

I had the same error, CLI did the upgrade and for me it’s working.

5

I’m sorry, CLI means clean install?

6

Oh, you mean command line. The problem is, the Nextcloud instance is installed on a shared server and I have limited SSH access. So far, I’ve obviously been lucky to update via the web interface. Which command could trigger the continuation of the update.

7

CLI utilities?

8

Once you are connected:

That should be it.

9

Hello, since the Nextcloud is installed on a shared system, I have limited possibilities with SSH.
But the CLI command you mentioned has done the update for this server installation of the shared system in the following form:
/usr/bin/php7.3 occ upgrade
and then turn maintenance mode off again and everything is fine.
Thanks a lot!

10

Hello, I have the same problem, but no SSH on server - only FTP. How can I trigger the continuation in true this (FTP) way?

11

I had a nextcloud server that was still at 17. Had the exact same issue as above. A 10-second google search found this fix and it worked. Thanks, everyone. Nice was a nice little workout for my heart for a moment :slight_smile: