Update Failed Step 5 is currently in process

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Sorry to hear you’re facing problems :slightly_frowning_face:

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In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:


Or for longer, use three backticks above and below the code snippet:


Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Nextcloud version (eg, 18.0.2): Nextcloud 19.0.5
Operating system and version (eg, Ubuntu 20.04): Raspbian GNU/Linux 10 (buster) armv7l
Apache or nginx version (eg, Apache 2.4.25): Apache/2.4.38 (Raspbian)
PHP version (eg, 7.1): PHP 7.3.19-1~deb10u1 (cli)

The issue you are facing:

Update failed

Is this the first time you’ve seen this error? (Y/N): Y

Steps to replicate it:

  1. Launch update from web site.
    Got an error while downloading
  2. No way to re launch update : Step 5 is currently in process. Try later

The output of your Nextcloud log in Admin > Logging:


The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):


The output of your Apache/nginx/system log in /var/log/____:


I had it too. Just delete on file and try again to update. Search the forum which file has to be deleted, i forgot it :wink:

That is the main reason of my post… I did not find which file has to be deleted…

Try this: Stuck on update process. Step 5 is currently in process. Please reload this page later