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The Basics
- Nextcloud Server version (e.g., 29.x.x):
31.0.6
- Operating system and version (e.g., Ubuntu 24.04):
Debian 12
- Web server and version (e.g, Apache 2.4.25):
?
- Reverse proxy and version _(e.g. nginx 1.27.2)
nginx:latest
- PHP version (e.g, 8.3):
- 8.3.26
- Is this the first time you’ve seen this error? (Yes / No):
Yes
- When did this problem seem to first start?
Today when I've tried to update
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
Docker Compose
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
Internally no.
Summary of the issue you are facing:
Hello.
I’ve had an installation of Nextcloud for some time now, I’ve used docker compose with the official image.
Today I checked for new versions and I wanted to update.
Researching through the forums I found out that the best way to upgrade with a docker compose installation is to just docker compose pull && docker compose up -d
, so I’ve tried it.
When I first did it, it pulled a new image, then the container started properly.
The problem is that the web interface still shows as version 31.0.6 with an update available to 31.0.9.
I continued investigating and found out I have to run occ upgrade too, but it reports as no upgrades available, even after showing 1 update available when I ran occ update:check.
I’ve checked and the docker is using the 31.0.9 version.
So, my question is, how can I successfully upgrade to that version when using a docker-compose setup?
NOTE: I also saw different posts talking about updater.phar
, but I don’t have that file in my installation.
Thank you.
Steps to replicate it (hint: details matter!):
Haven’t tested it. But I guess that running an older docker-compose setup and upgrading the version of the docker image could be enough.
Log entries
I don’t know exactly what to send here.
Configuration
Nextcloud
The output of occ config:list system
.
{
"system": {
"htaccess.RewriteBase": "\/",
"memcache.local": "\\OC\\Memcache\\APCu",
"apps_paths": [
{
"path": "\/var\/www\/html\/apps",
"url": "\/apps",
"writable": false
},
{
"path": "\/var\/www\/html\/custom_apps",
"url": "\/custom_apps",
"writable": true
}
],
"upgrade.disable-web": true,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"nextcloud.oripasa.net"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "31.0.6.2",
"overwrite.cli.url": "http:\/\/nextcloud.oripasa.net",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"mail_smtpmode": "smtp",
"mail_sendmailmode": "smtp",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtpauth": true,
"mail_smtpport": "587",
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"maintenance": false,
"maintenance_window_start": 1
}
}
Apps
The output of occ app:list
(if possible).
Enabled:
- activity: 4.0.0
- app_api: 5.0.2
- bruteforcesettings: 4.0.0
- circles: 31.0.0
- cloud_federation_api: 1.14.0
- comments: 1.21.0
- contactsinteraction: 1.12.0
- dashboard: 7.11.0
- dav: 1.33.0
- deck: 1.15.1
- federatedfilesharing: 1.21.0
- federation: 1.21.0
- files: 2.3.1
- files_downloadlimit: 4.0.0
- files_pdfviewer: 4.0.0
- files_reminders: 1.4.0
- files_sharing: 1.23.1
- files_trashbin: 1.21.0
- files_versions: 1.24.0
- firstrunwizard: 4.0.0
- logreader: 4.0.0
- lookup_server_connector: 1.19.0
- nextcloud_announcements: 3.0.0
- notifications: 4.0.0
- oauth2: 1.19.1
- password_policy: 3.0.0
- photos: 4.0.0-dev.1
- privacy: 3.0.0
- profile: 1.0.0
- provisioning_api: 1.21.0
- recommendations: 4.0.0
- related_resources: 2.0.0
- serverinfo: 3.0.0
- settings: 1.14.0
- sharebymail: 1.21.0
- support: 3.0.0
- survey_client: 3.0.0
- systemtags: 1.21.1
- text: 5.0.0
- theming: 2.6.1
- twofactor_backupcodes: 1.20.0
- updatenotification: 1.21.0
- user_status: 1.11.0
- viewer: 4.0.0
- weather_status: 1.11.0
- webhook_listeners: 1.2.0
- workflowengine: 2.13.0
Disabled:
- admin_audit: 1.21.0
- encryption: 2.19.0
- files_external: 1.23.0
- suspicious_login: 9.0.1
- twofactor_nextcloud_notification: 5.0.0
- twofactor_totp: 13.0.0-dev.0
- user_ldap: 1.22.0