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The Basics
- Nextcloud Server version (e.g., 29.x.x):
32.0.5
- Operating system and version (e.g., Ubuntu 24.04):
Debian 13
- Web server and version (e.g, Apache 2.4.25):
Apache
- Reverse proxy and version _(e.g. nginx 1.27.2)
none
- PHP version (e.g, 8.3):
8.2.29
- Is this the first time you’ve seen this error? (Yes / No):
- no
- When did this problem seem to first start?
i dont know
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
AIO
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
no
Summary of the issue you are facing:
Hallo zusammen,
wie kann ich es einstellen, das ich eine E-Mail erhalten wenn ein Update für die NC oder einer App vorhanden sind.
Laut :
sollte es unter den Administratoreinstellungen was zum Einstellen geben.
Da finde ich aber nichts.
Update-Notification App ist installaiert und aktviviert.
E-Mail-Versand funktioniert auch.
Nextcloud
The output of occ config:list system
{
“system”: {
“instanceid”: “REMOVED SENSITIVE VALUE”,
“passwordsalt”: “REMOVED SENSITIVE VALUE”,
“secret”: “REMOVED SENSITIVE VALUE”,
“trusted_domains”: [
“xxxxxxx.chickenkiller.com”,
“192.168.xxx.2”,
“192.168.xxx.133”,
“192.168.xxx.72”,
“localhost”
],
“datadirectory”: “REMOVED SENSITIVE VALUE”,
“dbtype”: “mysql”,
“version”: “32.0.5.0”,
“overwrite.cli.url”: “https://bika-the.chickenkiller.com”,
“dbname”: “REMOVED SENSITIVE VALUE”,
“dbhost”: “REMOVED SENSITIVE VALUE”,
“dbport”: “”,
“dbtableprefix”: “oc_”,
“mysql.utf8mb4”: true,
“dbuser”: “REMOVED SENSITIVE VALUE”,
“dbpassword”: “REMOVED SENSITIVE VALUE”,
“installed”: true,
“memcache.local”: “\OC\Memcache\APCu”,
“maintenance”: false,
“default_phone_region”: “DE”,
“maintenance_window_start”: 1,
“app_install_overwrite”: [
“quickaccesssorting”,
“sharerenamer”
],
“theme”: “”,
“loglevel”: 2,
“log_rotate_size”: “104857600”,
“log_type”: “file”,
“logfile”: “/var/log/nextcloud.log”,
“mail_smtpmode”: “smtp”,
“mail_smtphost”: “REMOVED SENSITIVE VALUE”,
“mail_sendmailmode”: “smtp”,
“mail_smtpport”: “587”,
“mail_from_address”: “REMOVED SENSITIVE VALUE”,
“mail_domain”: “REMOVED SENSITIVE VALUE”,
“mail_smtpauth”: 1,
“mail_smtpname”: “REMOVED SENSITIVE VALUE”,
“mail_smtppassword”: “REMOVED SENSITIVE VALUE”,
“memcache.locking”: “\OC\Memcache\APCu”,
“updater.release.channel”: “stable”,
“config_preset”: 0,
“forbidden_filename_basenames”: [
“con”,
“prn”,
“aux”,
“nul”,
“com0”,
“com1”,
“com2”,
“com3”,
“com4”,
“com5”,
“com6”,
“com7”,
“com8”,
“com9”,
“com\u00b9”,
“com\u00b2”,
“com\u00b3”,
“lpt0”,
“lpt1”,
“lpt2”,
“lpt3”,
“lpt4”,
“lpt5”,
“lpt6”,
“lpt7”,
“lpt8”,
“lpt9”,
“lpt\u00b9”,
“lpt\u00b2”,
“lpt\u00b3”
],
“forbidden_filename_characters”: [
“<”,
“>”,
“:”,
“"”,
“|”,
“?”,
“*”,
“\”,
“/”
],
“forbidden_filename_extensions”: [
" ",
“.”,
“.filepart”,
“.part”
]
}
}
Apps
The output of occ app:list (if possible).
Enabled:
- activity: 5.0.0-dev.0
- bruteforcesettings: 5.0.0-dev.0
- calendar: 6.1.6
- cloud_federation_api: 1.16.0
- comments: 1.22.0
- contacts: 8.3.1
- contactsinteraction: 1.13.1
- dashboard: 7.12.0
- dav: 1.34.2
- federatedfilesharing: 1.22.0
- federation: 1.22.0
- files: 2.4.0
- files_downloadlimit: 5.0.0-dev.0
- files_pdfviewer: 5.0.0-dev.0
- files_reminders: 1.5.0
- files_sharing: 1.24.1
- files_trashbin: 1.22.0
- files_versions: 1.25.0
- firstrunwizard: 5.0.0-dev.0
- guests: 4.6.0
- logreader: 5.0.0-dev.0
- lookup_server_connector: 1.20.0
- nextcloud_announcements: 4.0.0-dev.0
- notes: 4.13.0
- notifications: 5.0.0-dev.0
- oauth2: 1.20.0
- password_policy: 4.0.0-dev.0
- photos: 5.0.0-dev.1
- privacy: 4.0.0-dev.0
- profile: 1.1.0
- provisioning_api: 1.22.0
- recommendations: 5.0.0-dev.0
- related_resources: 3.0.0-dev.0
- serverinfo: 4.0.0-dev.0
- settings: 1.15.1
- support: 4.0.0-dev.0
- systemtags: 1.22.0
- theming: 2.7.0
- twofactor_backupcodes: 1.21.0
- updatenotification: 1.22.0
- user_status: 1.12.0
- viewer: 5.0.0-dev.0
- webhook_listeners: 1.3.0
- workflowengine: 2.14.0
Disabled: - admin_audit: 1.22.0
- app_api: 32.0.0 (installed 32.0.0)
- circles: 32.0.0 (installed 29.0.0-dev)
- deck: 1.16.3 (installed 1.16.3)
- encryption: 2.20.0
- files_external: 1.24.1 (installed 1.24.0)
- sharebymail: 1.22.0 (installed 1.19.0)
- spreed: 22.0.8 (installed 22.0.8)
- survey_client: 4.0.0-dev.0 (installed 1.17.0)
- suspicious_login: 10.0.0-dev.0
- text: 6.0.1 (installed 3.10.0)
- twofactor_nextcloud_notification: 6.0.0-dev.0
- twofactor_totp: 14.0.0
- user_ldap: 1.23.0
- weather_status: 1.12.0 (installed 1.9.0)