Support intro
Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version : 18.0.3
Operating system and version : Debian 9.12 - with Yunohost
Nginx
PHP version : 7.3
The issue you are facing:
Hi, I recently updated my nextcloud to version 18.0.3. I wanted to update some applications (like calendar, circle and talk), then I tried to activate them, but without success. They appeared as unverified applications.
Then when I wanted to reconnect to my server, I have a maintenance page that appears.
It says: "Maintenance mode
This Nextcloud instance is currently in maintenance mode, which may take a while. This page will refresh itself when the instance is available again."
How do I reconnect to my nextcloud? I have a nextcloud backup from a few days ago, but will I lose my data if I restore it?
Is this the first time you’ve seen this error? : Y
The output of your nginx/system log in /var/log/____
:
2020/04/09 17:13:38 [error] 31438#31438: *10013 open() "/usr/share/nginx/htmlindex.php/ynhtheme/custom_overlay.css" failed (2: No such file or directory), client: 78.214.239.63, server: cloud.website.fr, request: "GET /ynhtheme/custom_overlay.css HTTP/2.0", host: "cloud.website.fr"
2020/04/09 17:13:45 [error] 31438#31438: *10013 open() "/usr/share/nginx/htmlindex.php/ynh_portal.js" failed (2: No such file or directory), client: 78.214.239.63, server: cloud.website.fr, request: "GET /ynh_portal.js HTTP/2.0", host: "cloud.website.fr"
2020/04/09 17:13:45 [error] 31438#31438: *10013 open() "/usr/share/nginx/htmlindex.php/ynh_overlay.css" failed (2: No such file or directory), client: 78.214.239.63, server: cloud.website.fr, request: "GET /ynh_overlay.css HTTP/2.0", host: "cloude.website.fr"
2020/04/09 17:13:45 [error] 31438#31438: *10013 open() "/usr/share/nginx/htmlindex.php/ynhtheme/custom_portal.js" failed (2: No such file or directory), client: 78.214.239.63, server: cloude.website.fr, request: "GET /ynhtheme/custom_portal.js HTTP/2.0", host: "cloude.website.fr"
2020/04/09 17:13:45 [error] 31438#31438: *10013 open() "/usr/share/nginx/htmlindex.php/ynhtheme/custom_overlay.css" failed (2: No such file or directory), client: 78.214.239.63, server: cloude.website.fr, request: "GET /ynhtheme/custom_overlay.css HTTP/2.0", host: "cloude.website.fr"
2020/04/09 17:14:14 [error] 31438#31438: *10013 open() "/usr/share/nginx/htmlindex.php/ynh_portal.js" failed (2: No such file or directory), client: 78.214.239.63, server: cloude.website.fr, request: "GET /ynh_portal.js HTTP/2.0", host: "cloude.website.fr"
2020/04/09 17:14:14 [error] 31438#31438: *10013 open() "/usr/share/nginx/htmlindex.php/ynh_overlay.css" failed (2: No such file or directory), client: 78.214.239.63, server: cloude.website.fr, request: "GET /ynh_overlay.css HTTP/2.0", host: "cloude.website.fr"
2020/04/09 17:14:14 [error] 31438#31438: *10013 open() "/usr/share/nginx/htmlindex.php/ynhtheme/custom_portal.js" failed (2: No such file or directory), client: 78.214.239.63, server: cloude.website.fr, request: "GET /ynhtheme/custom_portal.js HTTP/2.0", host: "cloude.website.fr"
2020/04/09 17:14:14 [error] 31438#31438: *10013 open() "/usr/share/nginx/htmlindex.php/ynhtheme/custom_overlay.css" failed (2: No such file or directory), client: 78.214.239.63, server: cloude.website.fr, request: "GET /ynhtheme/custom_overlay.css HTTP/2.0", host: "cloude.website.fr"
2020/04/09 17:14:44 [error] 31438#31438: *10013 FastCGI sent in stderr: "PHP message: PHP Fatal error: Cannot declare class OCA\Talk\Migration\Version5099Date20190121102337, because the name is already in use in /var/www/nextcloud/apps/spreed/lib/Migration/Version5099Date20190121102337.php on line 82" while reading response header from upstream, client: 78.214.239.63, server: cloude.website.fr, request: "GET /settings/apps/update/spreed HTTP/2.0", upstream: "fastcgi://unix:/var/run/php/php7.3-fpm-nextcloud.sock:", host: "cloude.website.fr"
2020/04/09 17:15:16 [error] 31438#31438: *10013 open() "/usr/share/nginx/htmlindex.php/ynh_portal.js" failed (2: No such file or directory), client: 78.214.239.63, server: cloude.website.fr, request: "GET /ynh_portal.js HTTP/2.0", host: "cloude.website.fr"
2020/04/09 17:15:16 [error] 31438#31438: *10013 open() "/usr/share/nginx/htmlindex.php/ynh_overlay.css" failed (2: No such file or directory), client: 78.214.239.63, server: cloude.website.fr, request: "GET /ynh_overlay.css HTTP/2.0", host: "cloude.website.fr"
2020/04/09 17:15:16 [error] 31438#31438: *10013 open() "/usr/share/nginx/htmlindex.php/ynhtheme/custom_portal.js" failed (2: No such file or directory), client: 78.214.239.63, server: cloude.website.fr, request: "GET /ynhtheme/custom_portal.js HTTP/2.0", host: "cloude.website.fr"
2020/04/09 17:15:16 [error] 31438#31438: *10013 open() "/usr/share/nginx/htmlindex.php/ynhtheme/custom_overlay.css" failed (2: No such file or directory), client: 78.214.239.63, server: cloude.website.fr, request: "GET /ynhtheme/custom_overlay.css HTTP/2.0", host: "cloude.website.fr"
2020/04/09 17:15:25 [error] 31438#31438: *10013 open() "/usr/share/nginx/htmlindex.php/ynh_portal.js" failed (2: No such file or directory), client: 78.214.239.63, server: cloude.website.fr, request: "GET /ynh_portal.js HTTP/2.0", host: "cloude.website.fr"
2020/04/09 17:15:25 [error] 31438#31438: *10013 open() "/usr/share/nginx/htmlindex.php/ynh_overlay.css" failed (2: No such file or directory), client: 78.214.239.63, server: cloude.website.fr, request: "GET /ynh_overlay.css HTTP/2.0", host: "cloude.website.fr"
2020/04/09 17:15:25 [error] 31438#31438: *10013 open() "/usr/share/nginx/htmlindex.php/ynhtheme/custom_portal.js" failed (2: No such file or directory), client: 78.214.239.63, server: cloude.website.fr, request: "GET /ynhtheme/custom_portal.js HTTP/2.0", host: "cloude.website.fr"
2020/04/09 17:15:25 [error] 31438#31438: *10013 open() "/usr/share/nginx/htmlindex.php/ynhtheme/custom_overlay.css" failed (2: No such file or directory), client: 78.214.239.63, server: cloude.website.fr, request: "GET /ynhtheme/custom_overlay.css HTTP/2.0", host: "cloude.website.fr"
2020/04/09 17:15:25 [error] 31438#31438: *10013 open() "/usr/share/nginx/htmlindex.php/ynhtheme/custom_overlay.css" failed (2: No such file or directory), client: 78.214.239.63, server: cloude.website.fr, request: "GET /ynhtheme/custom_overlay.css HTTP/2.0", host: "cloude.website.fr"
2020/04/09 17:15:27 [error] 31438#31438: *10013 open() "/usr/share/nginx/htmlindex.php/ynh_portal.js" failed (2: No such file or directory), client: 78.214.239.63, server: cloude.website.fr, request: "GET /ynh_portal.js HTTP/2.0", host: "cloude.website.fr"
2020/04/09 17:15:27 [error] 31438#31438: *10013 open() "/usr/share/nginx/htmlindex.php/ynh_overlay.css" failed (2: No such file or directory), client: 78.214.239.63, server: cloude.website.fr, request: "GET /ynh_overlay.css HTTP/2.0", host: "cloude.website.fr"
2020/04/09 17:15:27 [error] 31438#31438: *10013 open() "/usr/share/nginx/htmlindex.php/ynhtheme/custom_portal.js" failed (2: No such file or directory), client: 78.214.239.63, server: cloude.website.fr, request: "GET /ynhtheme/custom_portal.js HTTP/2.0", host: "cloude.website.fr"
2020/04/09 17:15:27 [error] 31438#31438: *10013 open() "/usr/share/nginx/htmlindex.php/ynhtheme/custom_overlay.css" failed (2: No such file or directory), client: 78.214.239.63, server: cloude.website.fr, request: "GET /ynhtheme/custom_overlay.css HTTP/2.0", host: "cloude.website.fr"
2020/04/09 17:15:30 [error] 31438#31438: *10013 open() "/usr/share/nginx/htmlindex.php/ynh_portal.js" failed (2: No such file or directory), client: 78.214.239.63, server: cloude.website.fr, request: "GET /ynh_portal.js HTTP/2.0", host: "cloude.website.fr"
2020/04/09 17:15:30 [error] 31438#31438: *10013 open() "/usr/share/nginx/htmlindex.php/ynh_overlay.css" failed (2: No such file or directory), client: 78.214.239.63, server: cloude.website.fr, request: "GET /ynh_overlay.css HTTP/2.0", host: "cloude.website.fr"
2020/04/09 17:15:30 [error] 31438#31438: *10013 open() "/usr/share/nginx/htmlindex.php/ynhtheme/custom_portal.js" failed (2: No such file or directory), client: 78.214.239.63, server: cloude.website.fr, request: "GET /ynhtheme/custom_portal.js HTTP/2.0", host: "cloude.website.fr"
2020/04/09 17:15:30 [error] 31438#31438: *10013 open() "/usr/share/nginx/htmlindex.php/ynhtheme/custom_overlay.css" failed (2: No such file or directory), client: 78.214.239.63, server: cloude.website.fr, request: "GET /ynhtheme/custom_overlay.css HTTP/2.0", host: "cloude.website.fr"
2020/04/09 17:15:37 [error] 31438#31438: *10013 open() "/usr/share/nginx/htmlindex.php/ynh_portal.js" failed (2: No such file or directory), client: 78.214.239.63, server: cloude.website.fr, request: "GET /ynh_portal.js HTTP/2.0", host: "cloude.website.fr"
2020/04/09 17:15:37 [error] 31438#31438: *10013 open() "/usr/share/nginx/htmlindex.php/ynh_overlay.css" failed (2: No such file or directory), client: 78.214.239.63, server: cloude.website.fr, request: "GET /ynh_overlay.css HTTP/2.0", host: "cloude.website.fr"
2020/04/09 17:15:37 [error] 31438#31438: *10013 open() "/usr/share/nginx/htmlindex.php/ynhtheme/custom_portal.js" failed (2: No such file or directory), client: 78.214.239.63, server: cloude.website.fr, request: "GET /ynhtheme/custom_portal.js HTTP/2.0", host: "cloude.website.fr"
2020/04/09 17:15:37 [error] 31438#31438: *10013 open() "/usr/share/nginx/htmlindex.php/ynhtheme/custom_overlay.css" failed (2: No such file or directory), client: 78.214.239.63, server: cloude.website.fr, request: "GET /ynhtheme/custom_overlay.css HTTP/2.0", host: "cloude.website.fr"
2020/04/09 17:20:53 [error] 31438#31438: *10013 open() "/usr/share/nginx/htmlindex.php/ynh_portal.js" failed (2: No such file or directory), client: 78.214.239.63, server: cloude.website.fr, request: "GET /ynh_portal.js HTTP/2.0", host: "cloude.website.fr"
2020/04/09 17:20:53 [error] 31438#31438: *10013 open() "/usr/share/nginx/htmlindex.php/ynh_overlay.css" failed (2: No such file or directory), client: 78.214.239.63, server: cloude.website.fr, request: "GET /ynh_overlay.css HTTP/2.0", host: "cloude.website.fr"
2020/04/09 17:20:53 [error] 31438#31438: *10013 open() "/usr/share/nginx/htmlindex.php/ynhtheme/custom_portal.js" failed (2: No such file or directory), client: 78.214.239.63, server: cloude.website.fr, request: "GET /ynhtheme/custom_portal.js HTTP/2.0", host: "cloude.website.fr"
2020/04/09 17:20:53 [error] 31438#31438: *10013 open() "/usr/share/nginx/htmlindex.php/ynhtheme/custom_overlay.css" failed (2: No such file or directory), client: 78.214.239.63, server: cloude.website.fr, request: "GET /ynhtheme/custom_overlay.css HTTP/2.0", host: "cloude.website.fr"
2020/04/09 17:28:05 [error] 1255#1255: *1 open() "/usr/share/nginx/htmlindex.php/ynh_portal.js" failed (2: No such file or directory), client: 78.214.239.63, server: cloude.website.fr, request: "GET /ynh_portal.js HTTP/2.0", host: "cloude.website.fr"
2020/04/09 17:28:05 [error] 1255#1255: *1 open() "/usr/share/nginx/htmlindex.php/ynh_overlay.css" failed (2: No such file or directory), client: 78.214.239.63, server: cloude.website.fr, request: "GET /ynh_overlay.css HTTP/2.0", host: "cloude.website.fr"
2020/04/09 17:28:05 [error] 1255#1255: *1 open() "/usr/share/nginx/htmlindex.php/ynhtheme/custom_portal.js" failed (2: No such file or directory), client: 78.214.239.63, server: cloude.website.fr, request: "GET /ynhtheme/custom_portal.js HTTP/2.0", host: "cloude.website.fr"
2020/04/09 17:28:05 [error] 1255#1255: *1 open() "/usr/share/nginx/htmlindex.php/ynhtheme/custom_overlay.css" failed (2: No such file or directory), client: 78.214.239.63, server: cloude.website.fr, request: "GET /ynhtheme/custom_overlay.css HTTP/2.0", host: "cloude.website.fr"
2020/04/09 17:28:15 [error] 1255#1255: *8 open() "/usr/share/nginx/htmlindex.php/ynh_portal.js" failed (2: No such file or directory), client: 78.214.239.63, server: cloude.website.fr, request: "GET /ynh_portal.js HTTP/2.0", host: "cloude.website.fr"
2020/04/09 17:28:15 [error] 1255#1255: *8 open() "/usr/share/nginx/htmlindex.php/ynh_overlay.css" failed (2: No such file or directory), client: 78.214.239.63, server: cloude.website.fr, request: "GET /ynh_overlay.css HTTP/2.0", host: "cloude.website.fr"
2020/04/09 17:28:15 [error] 1255#1255: *8 open() "/usr/share/nginx/htmlindex.php/ynhtheme/custom_portal.js" failed (2: No such file or directory), client: 78.214.239.63, server: cloude.website.fr, request: "GET /ynhtheme/custom_portal.js HTTP/2.0", host: "cloude.website.fr"
2020/04/09 17:28:15 [error] 1255#1255: *8 open() "/usr/share/nginx/htmlindex.php/ynhtheme/custom_overlay.css" failed (2: No such file or directory), client: 78.214.239.63, server: cloude.website.fr, request: "GET /ynhtheme/custom_overlay.css HTTP/2.0", host: "cloude.website.fr"
2020/04/09 17:28:15 [error] 1255#1255: *8 open() "/usr/share/nginx/htmlindex.php/ynhtheme/custom_overlay.css" failed (2: No such file or directory), client: 78.214.239.63, server: cloude.website.fr, request: "GET /ynhtheme/custom_overlay.css HTTP/2.0", host: "cloude.website.fr"
2020/04/09 17:36:30 [error] 1255#1255: *105 open() "/usr/share/nginx/htmlindex.php/ynh_overlay.css" failed (2: No such file or directory), client: 78.214.239.63, server: cloude.website.fr, request: "GET /ynh_overlay.css HTTP/2.0", host: "cloude.website.fr", referrer: "https://cloude.website.fr/"
2020/04/09 17:36:30 [error] 1255#1255: *105 open() "/usr/share/nginx/htmlindex.php/ynhtheme/custom_overlay.css" failed (2: No such file or directory), client: 78.214.239.63, server: cloude.website.fr, request: "GET /ynhtheme/custom_overlay.css HTTP/2.0", host: "cloude.website.fr", referrer: "https://cloude.website.fr/"
2020/04/09 17:36:30 [error] 1255#1255: *105 open() "/usr/share/nginx/htmlindex.php/ynh_portal.js" failed (2: No such file or directory), client: 78.214.239.63, server: cloude.website.fr, request: "GET /ynh_portal.js HTTP/2.0", host: "cloude.website.fr", referrer: "https://cloude.website.fr/"
2020/04/09 17:36:30 [error] 1255#1255: *105 open() "/usr/share/nginx/htmlindex.php/ynhtheme/custom_portal.js" failed (2: No such file or directory), client: 78.214.239.63, server: cloude.website.fr, request: "GET /ynhtheme/custom_portal.js HTTP/2.0", host: "cloude.website.fr", referrer: "https://cloude.website.fr/"
2020/04/09 17:36:32 [error] 1255#1255: *105 open() "/usr/share/nginx/htmlindex.php/ynh_overlay.css" failed (2: No such file or directory), client: 78.214.239.63, server: cloude.website.fr, request: "GET /ynh_overlay.css HTTP/2.0", host: "cloude.website.fr", referrer: "https://cloude.website.fr/"
2020/04/09 17:36:34 [error] 1255#1255: *105 open() "/usr/share/nginx/htmlindex.php/ynhtheme/custom_overlay.css" failed (2: No such file or directory), client: 78.214.239.63, server: cloude.website.fr, request: "GET /ynhtheme/custom_overlay.css HTTP/2.0", host: "cloude.website.fr", referrer: "https://cloude.website.fr/"