Support intro
Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 12.0.2): 16.0.3 - 16.0.3.0
Operating system and version (eg, Ubuntu 17.04): Linux 4.15.0-55-generic #60-Ubuntu SMP Tue Jul 2 18:22:20 UTC 2019 x86_64
Apache or nginx version (eg, Apache 2.4.25): nginx/1.14.0 (fpm-fcgi)
PHP version (eg, 7.1): 7.3.7-1+ubuntu18.04.1+deb.sury.org+1
The issue you are facing:
I have received notification of pending app updates. If I click on the notification I receive a blank screen.
If I go to the dropdown at the top right hand corner of the homepage and select apps I received a blank page
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
The output of your Nextcloud log in Admin > Logging:
Debug core SCSSCacher: /nextcloud/apps/files/css/upload.scss compiled and successfully cached 2019-07-22T21:07:39+0100
Debug no app in context Failed to get icon file /img/app-dark.svg 2019-07-22T21:07:39+0100
Debug no app in context JSCombiner: successfully cached: merged.js 2019-07-22T21:07:38+0100
Error internet_connection_check GuzzleHttp\Exception\ConnectException: cURL error 7: Failed to connect to www.nextcloud.com port 80: No route to host (see http://curl.haxx.se/libcurl/c/libcurl-errors.html) 2019-07-22T21:06:47+0100
Debug webdav Sabre\DAV\Exception\NotAuthenticated: No 'Authorization: Basic' header found. Either the client didn't send one, or the server is misconfigured, No 'Authorization: Bearer' header found. Either the client didn't send one, or the server is mis-configured 2019-07-22T21:05:28+0100
Debug webdav Sabre\DAV\Exception\NotAuthenticated: No 'Authorization: Basic' header found. Either the client didn't send one, or the server is misconfigured, No 'Authorization: Bearer' header found. Either the client didn't send one, or the server is mis-configured 2019-07-22T21:05:27+0100
Debug webdav Sabre\DAV\Exception\NotAuthenticated: No 'Authorization: Basic' header found. Either the client didn't send one, or the server is misconfigured, No 'Authorization: Bearer' header found. Either the client didn't send one, or the server is mis-configured 2019-07-22T21:05:25+0100
Debug webdav Sabre\DAV\Exception\NotAuthenticated: No 'Authorization: Basic' header found. Either the client didn't send one, or the server is misconfigured, No 'Authorization: Bearer' header found. Either the client didn't send one, or the server is mis-configured 2019-07-22T21:05:06+0100
Debug cron Finished OCA\UpdateNotification\ResetTokenBackgroundJob job with ID 25 in 0 seconds
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
{
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"shazjon.hopto.org"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "16.0.3.0",
"overwrite.cli.url": "https:\/\/shazjon.hopto.org\/nextcloud",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"memcache.distributed": "\\OC\\Memcache\\Redis",
"memcache.locking": "\\OC\\Memcache\\Redis",
"memcache.local": "\\OC\\Memcache\\APCu",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"port": 6379
},
"maintenance": false,
"theme": "",
"loglevel": 0,
"app_install_overwrite": [
"fulltextsearch_elasticsearch",
"files_fulltextsearch",
"bookmarks_fulltextsearch",
"photosphereviewer"
]
}
The output of your Apache/nginx/system log in /var/log/____
:
86.0.60.67 - jonathan [22/Jul/2019:21:24:28 +0100] "GET /nextcloud/index.php/204 HTTP/1.1" 204 0 "-" "Mozilla/5.0 (Android) Nextcloud-android/3.7.0"
86.0.60.67 - jonathan [22/Jul/2019:21:24:28 +0100] "GET /nextcloud/index.php/204 HTTP/1.1" 204 0 "-" "Mozilla/5.0 (Android) Nextcloud-android/3.7.0"
86.0.60.67 - - [22/Jul/2019:21:24:56 +0100] "GET /nextcloud/ocs/v2.php/apps/notifications/api/v2/notifications HTTP/2.0" 200 2078 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.142 Safari/537.36"
86.0.60.67 - - [22/Jul/2019:21:24:58 +0100] "GET /nextcloud/index.php/settings/admin/logging HTTP/2.0" 200 6761 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.142 Safari/537.36"
86.0.60.67 - - [22/Jul/2019:21:24:58 +0100] "GET /nextcloud/ocs/v2.php/apps/notifications/api/v2/notifications HTTP/2.0" 200 2078 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.142 Safari/537.36"
86.0.60.67 - - [22/Jul/2019:21:24:58 +0100] "GET /nextcloud/index.php/apps/logreader/settings HTTP/2.0" 200 99 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.142 Safari/537.36"
86.0.60.67 - - [22/Jul/2019:21:24:58 +0100] "GET /nextcloud/index.php/apps/logreader/get?offset=0&count=50&levels=11111 HTTP/2.0" 200 33457 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.142 Safari/537.36"
86.0.60.67 - - [22/Jul/2019:21:25:18 +0100] "GET /nextcloud/index.php/apps/logreader/poll?lastReqId=bQv1ZGGpWVLm99dPdZsr HTTP/2.0" 200 2 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.142 Safari/537.36"
86.0.60.67 - - [22/Jul/2019:21:25:28 +0100] "GET /nextcloud/ocs/v2.php/apps/notifications/api/v2/notifications HTTP/2.0" 200 2078 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.142 Safari/537.36"
86.0.60.67 - - [22/Jul/2019:21:25:28 +0100] "GET /nextcloud/index.php/apps/logreader/get?offset=50&count=25&levels=11111 HTTP/2.0" 200 7115 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.142 Safari/537.36"
86.0.60.67 - - [22/Jul/2019:21:25:38 +0100] "GET /nextcloud/index.php/apps/logreader/poll?lastReqId=bQv1ZGGpWVLm99dPdZsr HTTP/2.0" 200 2 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.142 Safari/537.36"
86.0.60.67 - - [22/Jul/2019:21:25:59 +0100] "GET /nextcloud/index.php/apps/logreader/poll?lastReqId=bQv1ZGGpWVLm99dPdZsr HTTP/2.0" 200 2 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.142 Safari/537.36"
86.0.60.67 - - [22/Jul/2019:21:25:59 +0100] "GET /nextcloud/ocs/v2.php/apps/notifications/api/v2/notifications HTTP/2.0" 200 2078 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.142 Safari/537.36"
86.0.60.67 - - [22/Jul/2019:21:26:19 +0100] "GET /nextcloud/index.php/apps/logreader/poll?lastReqId=bQv1ZGGpWVLm99dPdZsr HTTP/2.0" 200 2 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.142 Safari/537.36"
86.0.60.67 - - [22/Jul/2019:21:26:29 +0100] "GET /nextcloud/ocs/v2.php/apps/notifications/api/v2/notifications HTTP/2.0" 200 2078 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.142 Safari/537.36"
86.0.60.67 - - [22/Jul/2019:21:26:39 +0100] "GET /nextcloud/index.php/apps/logreader/poll?lastReqId=bQv1ZGGpWVLm99dPdZsr HTTP/2.0" 200 2 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.142 Safari/537.36"
86.0.60.67 - - [22/Jul/2019:21:26:59 +0100] "GET /nextcloud/ocs/v2.php/apps/notifications/api/v2/notifications HTTP/2.0" 200 2078 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.142 Safari/537.36"
86.0.60.67 - - [22/Jul/2019:21:26:59 +0100] "GET /nextcloud/index.php/apps/logreader/poll?lastReqId=bQv1ZGGpWVLm99dPdZsr HTTP/2.0" 200 2 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.142 Safari/537.36"
86.0.60.67 - - [22/Jul/2019:21:27:19 +0100] "GET /nextcloud/index.php/apps/logreader/poll?lastReqId=bQv1ZGGpWVLm99dPdZsr HTTP/2.0" 200 2 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.142 Safari/537.36"
86.0.60.67 - - [22/Jul/2019:21:27:29 +0100] "GET /nextcloud/ocs/v2.php/apps/notifications/api/v2/notifications HTTP/2.0" 200 2078 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.142 Safari/537.36"
86.0.60.67 - - [22/Jul/2019:21:27:39 +0100] "GET /nextcloud/index.php/apps/logreader/poll?lastReqId=bQv1ZGGpWVLm99dPdZsr HTTP/2.0" 200 2 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.142 Safari/537.36"