Unable to validate server address with Mac desktop client (and log-in)

📱 Desktop & mobile clients 💻 Desktop
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1

The Basics

  • Nextcloud Server version (e.g., 29.x.x):
    • 31.0.7
  • Operating system and version (e.g., Ubuntu 24.04):
    • OSX 15.5 on a 2023 Macbook pro
  • Web server and version (e.g, Apache 2.4.25):
    • Not sure
  • Reverse proxy and version _(e.g. nginx 1.27.2)
    • Not sure
  • PHP version (e.g, 8.3):
    • Not sure
  • Is this the first time you’ve seen this error? (Yes / No):
    • Yes
  • When did this problem seem to first start?
    • Immediately after installing the .pkg (i.e. upon first load of the client)
  • Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
    • .pkg file (OS X), from NextCloud website
  • Are you using CloudfIare, mod_security, or similar? (Yes / No)
    • No

Summary of the issue you are facing:

Upon first launch of the OS X desktop client, whenever I input the Server Address (copied directly from Mobile & Desktop, within Personal Settings, accessed via a web browser - so 100% correct), the little round loading icon appears, it continues to rotate, though nothing happens - i.e. it seems to hang, and I never receive acceptance of the server address/progress to the next stage of setup.

If I obfuscate the server address, the UI recognises it is incorrect (etc) - it only seems to hang when I put the correct server address in.

Unusually, on my other Macbook - the desktop client was happy to accept the exact same server address without any issue a few hours earlier - and I was able to progress to the next set up window

Steps to replicate it (hint: details matter!):

  1. launch desktop client (on a mac)
  2. Click ‘Log in’
  3. Enter correct server address

Web Browser

I am using Brave ( v1.80.122). I can log in to NextCloud, though get the "Could not load photos folder’ error on the top right of the screen. When I click on a folder on the left hand side, nothing loads - the folders and their contents do not open. Though it all works fine on Safari - it’s super snappy, everything loads etc

Weirdly, on my other macbook (2013 macbook pro) which I set up for the first time only a few hours ago - everything works fine with Brave (I was able to input the Server Address, complete set up, log in via a browser and browse all files and folders, and even set up a desktop folder via the desktop client that correctly syncs)

Apologies if I’ve missed other info that is helpful/relevant, I wasn’t sure how to get most of it. If it is really required I am happy to have another attempt

2

You can perhaps check on the server in the webserver logfiles. Are there any entries from that computer that is not connecting correctly? You might compare it to other clients where it works. Idea is, if nothing ends up on the server, it is already blocked before (on the computer, or the network).