Unable to update Apps since a few weeks

ℹ️ Support
, , , , , ,
1
Support intro

Sorry to hear you’re facing problems. :slightly_frowning_face:

The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.

If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.

Getting help

In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.

Before clicking submit: Please check if your query is already addressed via the following resources:

(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).

Hello everyone. Since a few weeks, I am unable to update any application. Whenever I press the “update button” or try the update apps command via cli, It tells me “Can’t update”

  • Nextcloud Server version (e.g., 29.x.x):
    • 31.0.9
  • Operating system and version (e.g., Ubuntu 24.04):
    • Debian Trixie (webserver); ArchLinux (Webproxy)
  • Web server and version (e.g, Apache 2.4.25):
    • Apache 2.4.65-2
  • Reverse proxy and version _(e.g. nginx 1.27.2)
    • nginx 1.28.0-4
  • PHP version (e.g, 8.3):
    • 8.3
  • Is this the first time you’ve seen this error? (Yes / No):
    • Yes
  • When did this problem seem to first start?
    • 4 to 6 Weeks ago
  • Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
    • Initially installed via Archive (was an owncloud instance once and was migrated from owncloud 3 or 4. Can't really remember. It's OLD
  • Are you using CloudfIare, mod_security, or similar? (Yes / No)
    • Not really. However it's a proxmox VM behind a nginx proxy behind opnsense

Summary of the issue you are facing:

Whenever I try to hit “update Apps” I get told “Can’t update”. I tried investigate it, but had to stop when trying to curl the nectcloud appstore and fot an 403 - permission denied…

Steps to replicate it (hint: details matter!):

  1. Logging in to my administrative WebUI, getting Notified there are “Updates available”

  2. Pressing the “Update All Button”

  3. “There was an error while updating, Can’t continue, App can’t be updated” - Also hapens when pressing “update” on a single app.

When trying the CLI version (sudo -u www-data php8.3 --define apc.enable_cli=1 /var/www/sites/nextcloud/occ app:update --all) I get tons of errors which summarize as:
XXX new version available: X.Y.Z
XXX couldn’t be updated

Log entries

Nextcloud

Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.

It's a lot. https://nc.jhml.de/index.php/s/wmWggKZYmq3y82F

Web Browser

If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.

VM114:18 callback globalThis.ns_setupCallback is not a function (undefined).
(anonymous) @ VM114:18
35[Report Only] Refused to load the script '<URL>' because it violates the following Content Security Policy directive: "script-src-elem 'none'".

updates#app-drawio:54 [Report Only] Refused to execute inline script because it violates the following Content Security Policy directive: "script-src-elem 'none'". Either the 'unsafe-inline' keyword, a hash ('sha256-ESkkiVpSBkvo8yAdKsKJLXNgBNZCFdr8NwICEEit7CM='), or a nonce ('nonce-...') is required to enable inline execution.

updates#app-drawio:139 [Report Only] Refused to load the font 'https://nc.jhml.de/apps/theming/fonts/OpenDyslexic-Regular.otf' because it violates the following Content Security Policy directive: "font-src 'none'".

updates#app-drawio:139 [Report Only] Refused to load the font 'https://nc.jhml.de/apps/theming/fonts/OpenDyslexic-Bold.otf' because it violates the following Content Security Policy directive: "font-src 'none'".

logo:1  Failed to load resource: the server responded with a status of 404 (Not Found)
index.mjs:48 [INFO] core: session heartbeat polling started Object
logo:1  Failed to load resource: the server responded with a status of 404 (Not Found)
logo:1  Failed to load resource: the server responded with a status of 404 (Not Found)
update/richdocumentscode:1  Failed to load resource: the server responded with a status of 500 (Internal Server Error)
apps.js:27 Object Object
APPS_API_FAILURE @ apps.js:27
update/calendar:1  Failed to load resource: the server responded with a status of 500 (Internal Server Error)
apps.js:27 Object Object
APPS_API_FAILURE @ apps.js:27
update/guests:1  Failed to load resource: the server responded with a status of 500 (Internal Server Error)
apps.js:27 Object Object
APPS_API_FAILURE @ apps.js:27
update/contacts:1  Failed to load resource: the server responded with a status of 500 (Internal Server Error)
apps.js:27 Object Object
APPS_API_FAILURE @ apps.js:27
update/drawio:1  Failed to load resource: the server responded with a status of 500 (Internal Server Error)
apps.js:27 Object Object
APPS_API_FAILURE @ apps.js:27
update/passwords:1  Failed to load resource: the server responded with a status of 503 (Service Unavailable)
update/keeweb:1  Failed to load resource: the server responded with a status of 500 (Internal Server Error)
apps.js:27 Object Object
APPS_API_FAILURE @ apps.js:27
update/qownnotesapi:1  Failed to load resource: the server responded with a status of 503 (Service Unavailable)
index.js:23 Object Object
API_FAILURE @ index.js:23
index.js:23 Object Object
API_FAILURE @ index.js:23
update/notes:1  Failed to load resource: the server responded with a status of 500 (Internal Server Error)
apps.js:27 Object Object
APPS_API_FAILURE @ apps.js:27
update/groupfolders:1  Failed to load resource: the server responded with a status of 503 (Service Unavailable)
update/richdocuments:1  Failed to load resource: the server responded with a status of 503 (Service Unavailable)
index.js:23 Object Object
API_FAILURE @ index.js:23
index.js:23 Object Object
API_FAILURE @ index.js:23
update/twofactor_email:1  Failed to load resource: the server responded with a status of 500 (Internal Server Error)
apps.js:27 Object Object
APPS_API_FAILURE @ apps.js:27
update/analytics:1  Failed to load resource: the server responded with a status of 500 (Internal Server Error)
apps.js:27 Object Object
APPS_API_FAILURE @ apps.js:27
update/twofactor_webauthn:1  Failed to load resource: the server responded with a status of 500 (Internal Server Error)
apps.js:27 Object Object
APPS_API_FAILURE @ apps.js:27
update/external:1  Failed to load resource: the server responded with a status of 500 (Internal Server Error)
apps.js:27 Object Object
APPS_API_FAILURE @ apps.js:27
/ocs/v2.php/core/navigation/apps?format=json:1  Failed to load resource: the server responded with a status of 503 (Service Unavailable)
updates#app-drawio:1 Uncaught (in promise) r
update/spreed:1  Failed to load resource: the server responded with a status of 500 (Internal Server Error)
apps.js:27 Object Object
APPS_API_FAILURE @ apps.js:27
/ocs/v2.php/core/navigation/apps?format=json:1  Failed to load resource: the server responded with a status of 503 (Service Unavailable)
updates#app-drawio:1 Uncaught (in promise) r
update/workflow_ocr:1  Failed to load resource: the server responded with a status of 500 (Internal Server Error)
apps.js:27 Object Object

Web server / Reverse Proxy

The output of your Apache/nginx/system log in /var/log/____:

No entries in error.log. Tons of GET requests in access.log

Configuration

Nextcloud

The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):

<?php
$CONFIG = array (
  'instanceid' => '<SNIP>',
  'passwordsalt' => '<SNIP>',
  'secret' => '<SNIP>',
  'trusted_domains' => 
  array (
    0 => 'nc.jhml.de',
  ),
  'datadirectory' => '/var/www/storage/nextcloud',
  'overwrite.cli.url' => 'https://nc.jhml.de',
  'dbtype' => 'mysql',
  'version' => '31.0.9.1',
  'dbname' => '<SNIP>',
  'dbhost' => '127.0.0.1',
  'dbport' => '3306',
  'dbtableprefix' => 'oc_',
  'dbuser' => '<SNIP>',
  'dbpassword' => '<SNIP>',
  'installed' => true,
  'mail_smtpmode' => 'smtp',
  'mail_smtpauthtype' => 'LOGIN',
  'mail_from_address' => 'noreply',
  'mail_domain' => 'jhml.de',
  'mail_smtpauth' => 1,
  'mail_smtphost' => 'mx.jhml.de',
  'mail_smtpport' => '25',
  'mail_smtpname' => '<SNIP>',
  'mail_smtppassword' => '<SNIP>',
  'maintenance' => false,
  'memcache.local' => '\\OC\\Memcache\\APCu',
  'memcache.locking' => '\\OC\\Memcache\\Redis',
  'redis' => 
  array (
    'host' => '127.0.0.1',
    'port' => 6379,
    'timeout' => 1.5,
  ),
  'theme' => '',
  'loglevel' => 0,
  'updater.release.channel' => 'stable',
  'overwritehost' => 'nc.jhml.de',
  'overwriteprotocol' => 'https',
  'data-fingerprint' => '<SNIP>',
  'mysql.utf8mb4' => true,
  'filelocking.enabled' => true,
  'encryption.key_storage_migrated' => false,
  'app_install_overwrite' => 
  array (
    0 => 'browser_warning',
    1 => 'nextbackup',
    2 => 'twofactor_yubikey',
    3 => 'twofactor_rcdevsopenotp',
    4 => 'drawio',
    5 => 'documentserver_community',
    6 => 'files_markdown',
  ),
  'maintenance_window_start' => '4',
  'default_phone_region' => 'DE',
  'twofactor_enforced' => 'true',
  'twofactor_enforced_groups' => 
  array (
    0 => 'admin',
  ),
  'twofactor_enforced_excluded_groups' => 
  array (
  ),
  'mail_sendmailmode' => 'smtp',
);

Apps

The output of occ app:list (if possible).

Enabled:
  - activity: 4.0.0
  - admin_audit: 1.21.0
  - bruteforcesettings: 4.0.0
  - calendar: 5.3.8
  - circles: 31.0.0
  - cloud_federation_api: 1.14.0
  - comments: 1.21.0
  - contacts: 7.2.3
  - contactsinteraction: 1.12.0
  - dashboard: 7.11.0
  - dav: 1.33.0
  - drawio: 3.0.9
  - encryption: 2.19.0
  - federatedfilesharing: 1.21.0
  - federation: 1.21.0
  - files: 2.3.1
  - files_downloadlimit: 4.0.0
  - files_external: 1.23.0
  - files_markdown: 2.4.1
  - files_pdfviewer: 4.0.0
  - files_reminders: 1.4.0
  - files_sharing: 1.23.1
  - files_trashbin: 1.21.0
  - files_versions: 1.24.0
  - firstrunwizard: 4.0.0
  - guests: 4.3.0
  - keeweb: 0.6.21
  - logreader: 4.0.0
  - lookup_server_connector: 1.19.0
  - nextcloud_announcements: 3.0.0
  - notes: 4.12.2
  - notifications: 4.0.0
  - oauth2: 1.19.1
  - password_policy: 3.0.0
  - passwords: 2025.7.20
  - photos: 4.0.0
  - privacy: 3.0.0
  - profile: 1.0.0
  - provisioning_api: 1.21.0
  - qownnotesapi: 25.2.0
  - recommendations: 4.0.0
  - related_resources: 2.0.0
  - richdocumentscode: 25.4.202
  - serverinfo: 3.0.0
  - settings: 1.14.0
  - sharebymail: 1.21.0
  - support: 3.0.0
  - survey_client: 3.0.0
  - suspicious_login: 9.0.1
  - systemtags: 1.21.1
  - text: 5.0.0
  - theming: 2.6.1
  - twofactor_backupcodes: 1.20.0
  - twofactor_email: 2.8.0
  - twofactor_nextcloud_notification: 5.0.0
  - twofactor_totp: 13.0.0-dev.0
  - twofactor_webauthn: 2.2.0
  - unroundedcorners: 1.1.5
  - updatenotification: 1.21.0
  - user_status: 1.11.0
  - viewer: 4.0.0
  - weather_status: 1.11.0
  - webhook_listeners: 1.2.0
  - workflowengine: 2.13.0
Disabled:
  - analytics: 5.8.0 (installed 5.8.0)
  - app_api: 5.0.2 (installed 5.0.2)
  - external: 5.5.2 (installed 5.5.2)
  - groupfolders: 18.1.4 (installed 18.1.4)
  - richdocuments: 8.5.9 (installed 8.5.9)
  - spreed: 20.1.9 (installed 20.1.9)
  - user_ldap: 1.22.0
  - workflow_ocr: 1.30.1 (installed 1.30.1)

Tips for increasing the likelihood of a response

  • Use the preformatted text formatting option in the editor for all log entries and configuration output.
  • If screenshots are useful, feel free to include them.
    • If possible, also include key error output in text form so it can be searched for.
  • Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.

Things I shoud add:

https://nc.jhml.de reaches the webproxy. The nginx proxy also does the SSL encryption via letsencrypt. The certificate gets copied to the webserver every time the certificate is renewed, and the webserver is also reloaded.
The webserver has the letsencrtypt certificate installed and nginx requests the SSL Version. from apache. There is no unencrypted traffic.

This is the apache config:

<VirtualHost *:443>
        ServerName nc.jhml.de
        ServerAdmin infra@jhml.de
        DocumentRoot /var/www/sites/nextcloud

        Header always set Referrer-Policy "no-referrer"
        Header always set X-Content-Type-Options "nosniff"
        Header always set X-Download-Options "noopen"
        Header always set X-Frame-Options "SAMEORIGIN"
        Header always set X-Permitted-Cross-Domain-Policies "none"
        Header always set X-Robots-Tag "none"
        Header always set X-XSS-Protection "1; mode=block"

        <Directory /var/www/sites/nextcloud>
                Options +FollowSymlinks
                AllowOverride All
                <IfModule mod_dav.c>
                        Dav off
                </IfModule>

                SetEnv HOME /var/www/sites/nextcloud
                SetEnv HTTP_HOME /var/www/sites/nextcloud
        </Directory>

        ErrorLog ${APACHE_LOG_DIR}/nc.error.log
        CustomLog ${APACHE_LOG_DIR}/nc.access.log combined

        SSLEngine on
        SSLCertificateFile      /etc/letsencrypt/nc.jhml.de/fullchain.pem
        SSLCertificateKeyFile /etc/letsencrypt/nc.jhml.de/privkey.pem
</VirtualHost>

This is the nginx config:


server {
        listen 443 ssl;
        listen [::]:443 ssl;
        server_name nc.jhml.de;
        location / {
                proxy_set_header X-Real-IP  $remote_addr;
                proxy_set_header X-Forwarded-For $remote_addr;
                proxy_set_header Host $host;
                proxy_ssl_server_name on;
                proxy_ssl_name $host;
                proxy_pass https://10.1.2.103/;
                proxy_buffering off;
                proxy_connect_timeout  3600s;
                proxy_read_timeout  3600s;
                proxy_send_timeout  3600s;
                send_timeout  3600s;
                }
        include /etc/nginx/conf.site/ssl.conf;
        include /etc/nginx/conf.site/nonwww.conf;
    ssl_certificate /etc/letsencrypt/live/nc.jhml.de/fullchain.pem; # managed by Certbot
    ssl_certificate_key /etc/letsencrypt/live/nc.jhml.de/privkey.pem; # managed by Certbot



}