Sorry to hear you’re facing problems
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
Or for longer, use three backticks above and below the code snippet:
longer example here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 20.0.5): 19.0.12 - 184.108.40.206
Operating system and version (eg, Ubuntu 20.04): Linux 4.9.159-vs220.127.116.11-vs+ #4 SMP Wed Aug 28 15:05:40 PDT 2019 x86_64
Apache or nginx version (eg, Apache 2.4.25): Apache (cgi-fcgi) (This is what the Nextcloud system report gives me.)
PHP version (eg, 7.4): 7.4.12
The issue you are facing:
For weeks, Nextcloud is telling me it can’t synch a file. The file does not exist. The error keeps popping up. See screenshot.
When pressing “Show details”, nothing happens. When I check the log, there is nothing about this issue.
Is this the first time you’ve seen this error? (Y/N): N
Steps to replicate it:
I can not replicate it. It’s just this one file about which Nextcloud complains. I removed the file, yet the complaints keep coming.
The output of your Nextcloud log in Admin > Logging:
I do not understand where I am to look for this. I do not see an ‘Admin’ menu option anywhere, nor do I see an ‘Admin’ folder on the server.
I cleaned the file
/nextcloud/data/nextcloud.log at the start of the day and, after getting the notification I mention a number of times again, this log is literally completely empty.
The output of your config.php file in
/path/to/nextcloud (make sure you remove any identifiable information!):
I do not have a config.php file in this location. I do have it in
What is considered not identifiable, in this file? I’ve removed most values.
<?php $CONFIG = array ( 'instanceid' => '', 'passwordsalt' => '', 'secret' => '', 'trusted_domains' => array ( 0 => '', ), 'datadirectory' => '', 'overwrite.cli.url' => '', 'dbtype' => 'mysql', 'version' => '18.104.22.168', 'dbname' => '', 'dbhost' => '', 'dbport' => '', 'dbtableprefix' => 'oc_', 'dbuser' => '', 'dbpassword' => '', 'installed' => true, 'maintenance' => false, 'theme' => '', 'loglevel' => 2, 'mail_smtpmode' => 'sendmail', 'mail_from_address' => '', 'mail_domain' => '', 'mail_smtpauthtype' => 'PLAIN', 'mail_smtphost' => '', 'mail_smtpport' => '465', 'mail_smtpsecure' => 'ssl', );
The output of your Apache/nginx/system log in
I don’t appear to have permission to download this file.