Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
The Basics
- Nextcloud Server version (e.g., 29.x.x):
33.0.0
- Operating system and version (e.g., Ubuntu 24.04):
latest nextcloud docker image hosted on Raspian / Debian 11.11
- Web server and version (e.g, Apache 2.4.25):
Whatever is in the latest nextcloud image
- Reverse proxy and version _(e.g. nginx 1.27.2)
Apache
- PHP version (e.g, 8.3):
Whatever is in the latest nextcloud image
- Is this the first time you’ve seen this error? (Yes / No):
Yes, first attempt to try this
- When did this problem seem to first start?
today
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
Self-written docker-compose based on official docs
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
no
Summary of the issue you are facing:
I’ve just upgraded my nc instance from 31 to 32 to 33, although I haven’t tried sharing before.
I cannot share external storage - I’m not given any options to. I think I’ve set everything up already but would appreciate confirmation. I’ve got some technical (but not nc-specific) knowledge so if you need me to go grubbing around in the database for example that should be fine - thank you in advance for any help.
I am given the the option to share internally stored files - haven’t tested actually sharing but I’d assume it would work.
Here is my configuration - /software is mounted as a docker volume and all the files within it are world-readable. It’s mounted ro in my docker-compose file. I’ve confirmed I can browse and read the files within using the Nextcloud UI.
Here are my sharing settings
Steps to replicate it (hint: details matter!):
- Go to the files area and click on details
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
There are no log entries above debug/info level
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
Not applicable
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
Not applicable
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
root@47ceae2d9221:/var/www/html# php occ config:list system
{
"system": {
"htaccess.RewriteBase": "\/",
"memcache.local": "\\OC\\Memcache\\APCu",
"apps_paths": [
{
"path": "\/var\/www\/html\/apps",
"url": "\/apps",
"writable": false
},
{
"path": "\/var\/www\/html\/custom_apps",
"url": "\/custom_apps",
"writable": true
}
],
"mail_smtpmode": "smtp",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "465",
"mail_smtpsecure": "tls",
"mail_smtpauth": true,
"mail_smtpauthtype": "LOGIN",
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"upgrade.disable-web": true,
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"localhost",
"wyper.org"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "33.0.0.16",
"overwrite.cli.url": "https:\/\/wyper.org\/files",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"overwritewebroot": "\/files",
"overwriteprotocol": "https",
"skeletondirectory": "",
"templatedirectory": "",
"memories.exiftool": "\/var\/www\/html\/custom_apps\/memories\/bin-ext\/exiftool-aarch64-glibc",
"memories.vod.path": "\/var\/www\/html\/custom_apps\/memories\/bin-ext\/go-vod-aarch64",
"maintenance": false,
"loglevel": 2
}
}
Apps
The output of occ app:list (if possible).
Enabled:
activity: 6.0.0-dev.0
app_api: 33.0.0
bruteforcesettings: 6.0.0-dev.0
circles: 33.0.0
cloud_federation_api: 1.17.0
comments: 1.23.0
contactsinteraction: 1.14.1
dashboard: 7.13.0
dav: 1.36.0
federatedfilesharing: 1.23.0
federation: 1.23.0
files: 2.5.0
files_downloadlimit: 5.1.0-dev.0
files_external: 1.25.1
files_pdfviewer: 6.0.0-dev.0
files_reminders: 1.6.0
files_sharing: 1.25.2
files_trashbin: 1.23.0
files_versions: 1.26.0
firstrunwizard: 6.0.0-dev.0
logreader: 6.0.0
lookup_server_connector: 1.21.0
nextcloud_announcements: 5.0.0
notifications: 6.0.0
oauth2: 1.21.0
password_policy: 5.0.0-dev.0
photos: 6.0.0-dev.0
previewgenerator: 5.13.0
privacy: 5.0.0-dev.0
profile: 1.2.0
provisioning_api: 1.23.0
recognize: 11.0.1
recommendations: 6.0.0-dev.0
related_resources: 4.0.0-dev.0
serverinfo: 5.0.0-dev.0
settings: 1.16.0
sharebymail: 1.23.0
support: 5.0.0
survey_client: 5.0.0-dev.0
systemtags: 1.23.0
text: 7.0.0-dev.3
theming: 2.8.0
twofactor_backupcodes: 1.22.0
twofactor_totp: 15.0.0-dev.0
updatenotification: 1.23.0
user_status: 1.13.0
viewer: 6.0.0-dev.0
weather_status: 1.13.0
webhook_listeners: 1.5.0
workflowengine: 2.15.0
Disabled:
admin_audit: 1.23.0
encryption: 2.21.0
facerecognition: 0.9.70 (installed 0.9.70)
memories: 7.8.2 (installed 7.8.2)
suspicious_login: 11.0.0-dev.0
twofactor_nextcloud_notification: 7.0.0
user_ldap: 1.24.0
