Nextcloud version (eg, 20.0.5): 21.0.1
Operating system and version (eg, Ubuntu 20.04): DSM 6.2.3-25426
Apache or nginx version (eg, Apache 2.4.25): unknown
PHP version (eg, 7.4): 7.4.19
The issue you are facing:
For one user account there are GBs of files in files_trashbin, although on the web UI under Deleted Files no files are shown. So I tried sudo -u www-data php occ trashbin:cleanup username and received:
Fatal error: Allowed memory size of 2097152 bytes exhausted (tried to allocate 438272 bytes) in /var/www/html/3rdparty/composer/autoload_real.php on line 37
I set PHP_MEMORY_LIMIT=6G and gave 8GB to the container. The same error persists.
Is this the first time you’ve seen this error? (Y/N): Yes
Steps to replicate it:
- sudo -u www-data php occ trashbin:cleanup username
The output of your Nextcloud log in Admin > Logging:
Allowed memory size of 536870912 bytes exhausted (tried to allocate 20480 bytes) at /var/www/html/apps/files_trashbin/lib/Helper.php#86
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'htaccess.RewriteBase' => '/',
'memcache.local' => '\\OC\\Memcache\\APCu',
'apps_paths' =>
array (
0 =>
array (
'path' => '/var/www/html/apps',
'url' => '/apps',
'writable' => false,
),
1 =>
array (
'path' => '/var/www/html/custom_apps',
'url' => '/custom_apps',
'writable' => true,
),
),
'overwriteprotocol' => 'https',
'trusted_proxies' =>
array (
0 => '127.0.0.1',
1 => '<redacted>',
),
'mail_smtpmode' => 'smtp',
'mail_smtphost' => '<redacted>',
'mail_smtpport' => '465',
'mail_smtpsecure' => 'ssl',
'mail_smtpauth' => true,
'mail_smtpauthtype' => 'LOGIN',
'mail_smtpname' => '<redacted>',
'mail_smtppassword' => '<redacted>a',
'mail_from_address' => '<redacted>',
'mail_domain' => '<redacted>t',
'instanceid' => '<redacted>',
'passwordsalt' => '<redacted>',
'secret' => '<redacted>',
'trusted_domains' =>
array (
<redacted>
),
'datadirectory' => '/userdata',
'dbtype' => 'pgsql',
'version' => '21.0.1.1',
'overwrite.cli.url' => 'https://redacted:8443',
'dbname' => 'postgres',
'dbhost' => 'postgres-latest',
'dbport' => '<redacted>',
'dbtableprefix' => 'oc_',
'dbuser' => 'postgres',
'dbpassword' => '<redacted>',
'installed' => true,
'mail_smtpstreamoptions' =>
array (
'ssl' =>
array (
'allow_self_signed' => true,
'verify_peer' => false,
'verify_peer_name' => true,
),
),
'loglevel' => 2,
'maintenance' => false,
'updater.secret' => '<redacted>',
);
The output of your Apache/nginx/system log in /var/log/____:
[Sun Apr 03 12:40:43.244373 2022] [php7:error] [pid 36] [client 172.18.0.1:59480] PHP Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 20480 bytes) in /var/www/html/apps/files_trashbin/lib/Helper.php on line 86
This error did not occur in the Apache log after I raised the PHP mem limit.
I do know hat 21.0.1 is not supported and tried to update to 21.0.9, which is basically not feasible as Synology DSM handles docker. So I tried to update the container to “latest” (i.e. 23.xx), but it wouldn’t work.
So my current problem is to get rid of the deleted files.
After that I will probably need help to export all user data in a way that it can be imported in a fresh 23.x install. (helps and pointer welcome).