The Basics
- Nextcloud Server version (e.g., 29.x.x):
- 30.0.4.1
- Operating system and version (e.g., Ubuntu 24.04):
- CentOS 7.8.2003
- Web server and version (e.g, Apache 2.4.25):
replace me
- Reverse proxy and version _(e.g. nginx 1.27.2)
- nginx 1.20.1
- PHP version (e.g, 8.3):
- 8.3.8
- Is this the first time you’ve seen this error? (Yes / No):
- Yes
- When did this problem seem to first start?
- When upgrading. We were on 30.0.3 but I’m not sure if also happened there.
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
- Bare Metal`
Summary of the issue you are facing:
When accesing to my documents via the webapp, if i click on a video it gets downloaded, but not played. I’m using Brave 132 as a web browser, also tried Edge and didn’t help. I tried the 1 hour nextcloud trial and was able to play the video.
I also tried to upload a video there and was able to play it, so i know its not an issue with the video but with my nextcloud installation (i can’t play the same video in my nextcloud 30.0.4)
I can’t neither preview photos (i can do it on the nextcloud trial).
I can’t neither play mp3 (i can do it on the nextcloud trial)
I checked that if I click on the three dots next to a file, I don’t have the “view” option, only “download”
This is what i see on my nextcloud
This is what i see on nextcloud trial
The thing is that when i click on a pic or a video, i doesn’t go to &openfile=true but directly downloads it.
In the nextcloud trial, when i click on a pic or video it goes to dir=/&openfile=true
Web Browser
When accesing to the folder, i get several [WARN] @nextcloud/files Accessing "Node.attributes.displayname" is deprecated, access it directly on the Node instance.
Also, an error in Settings.js:24 saying A setting with the same name is already registered
Web server / Reverse Proxy
192.168.99.10 - - [05/Feb/2025:19:29:02 +0100] "PROPFIND /remote.php/dav/files/myuser/Photos/ HTTP/2.0" 207 1054 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36" "-"
192.168.99.10 - - [05/Feb/2025:19:29:03 +0100] "PROPFIND /remote.php/dav/files/myuser/Photos/ HTTP/2.0" 207 1054 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36" "-"
192.168.99.10 - - [05/Feb/2025:19:29:06 +0100] "GET /remote.php/dav/files/myuser/Photos/foto%20reverse.jpg HTTP/2.0" 200 112985 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36" "-"
Configuration
Nextcloud
The output of occ config:list system
{
"system": {
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
***REMOVED SENSITIVE VALUE***,
***REMOVED SENSITIVE VALUE***,
***REMOVED SENSITIVE VALUE***
],
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"forwarded_for_headers": [
"HTTP_X_FORWARDED_FOR"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "30.0.4.1",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbtableprefix": "oc_",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"default_phone_region": "ES",
"trashbin_retention_obligation": "30,90",
"installed": true,
"maxZipInputSize": 0,
"allowZipDownload": true,
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtpmode": "smtp",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "587",
"mail_smtptimeout": 10,
"theme": "",
"maintenance": false,
"ldapIgnoreNamingRules": false,
"loglevel": 2,
"forcessl": true,
"secret": "***REMOVED SENSITIVE VALUE***",
"overwrite.cli.url": "http:\/\/192.168.30.35",
"memcache.locking": "\\OC\\Memcache\\Redis",
"memcache.local": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"port": 6379,
"timeout": 0
},
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_sendmailmode": "smtp",
"mail_smtpauth": 1,
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"enabledPreviewProviders": {
"0": "OC\\Preview\\Image",
"1": "OC\\Preview\\TXT",
"2": "OC\\Preview\\MP3",
"3": "OC\\Preview\\Movie",
"5": "OC\\Preview\\MKV",
"6": "OC\\Preview\\AVI"
}
}
}
Apps
The output of occ app:list (if possible).
Enabled:
- activity: 3.0.0
- admin_audit: 1.20.0
- app_api: 4.0.3
- bruteforcesettings: 3.0.0
- cloud_federation_api: 1.13.0
- comments: 1.20.1
- contactsinteraction: 1.11.0
- dav: 1.31.1
- federatedfilesharing: 1.20.0
- federation: 1.20.0
- files: 2.2.0
- files_downloadlimit: 3.0.0
- files_fulltextsearch: 30.0.0
- files_pdfviewer: 3.0.0
- files_reminders: 1.3.0
- files_sharing: 1.22.0
- files_trashbin: 1.20.1
- files_versions: 1.23.0
- firstrunwizard: 3.0.0
- fulltextsearch: 30.0.0
- fulltextsearch_elasticsearch: 30.0.0
- groupfolders: 18.0.8
- logreader: 3.0.0
- lookup_server_connector: 1.18.0
- nextcloud_announcements: 2.0.0
- notifications: 3.0.0
- oauth2: 1.18.1
- password_policy: 2.0.0
- photos: 3.0.2
- privacy: 2.0.0
- provisioning_api: 1.20.0
- recognize: 8.2.0
- recommendations: 3.0.0
- related_resources: 1.5.0
- serverinfo: 2.0.0
- settings: 1.13.0
- sharebymail: 1.20.0
- support: 2.0.0
- survey_client: 2.0.0
- systemtags: 1.20.0
- text: 4.1.0
- theming: 2.5.0
- thesearchpage: 1.2.8
- twofactor_backupcodes: 1.19.0
- twofactor_nextcloud_notification: 4.0.0
- updatenotification: 1.20.0
- user_status: 1.10.0
- viewer: 3.0.0
- weather_status: 1.10.0
- webhook_listeners: 1.1.0-dev
- workflowengine: 2.12.0
Disabled:
- circles: 30.0.0 (installed 0.15.1)
- dashboard: 7.10.0 (installed 6.0.0)
- encryption: 2.18.0
- files_external: 1.22.0
- suspicious_login: 8.0.0
- twofactor_totp: 12.0.0-dev
- user_ldap: 1.21.0 (installed 0.4.2)
Tips for increasing the likelihood of a response
- Use the
preformatted textformatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.
