Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can.
The Basics
-
Nextcloud Server version (e.g., 29.x.x):
Nextcloud AOI 31.0.4 -
Operating system and version (e.g., Ubuntu 24.04):
Ubuntu 24.4.2 -
Web server and version (e.g, Apache 2.4.25):
Apache 2.4.63 -
Reverse proxy and version _(e.g. nginx 1.27.2)
nginx NPM v2.12.3 -
PHP version (e.g, 8.3):
8.3.19 -
Is this the first time you’ve seen this error? (Yes / No):
Yes -
When did this problem seem to first start?
Upon Installation -
Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
AOI -
Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
I have a running installation of Nextcloud AOI. Everything is running as it shoud except Im getting the multiplke errors like theses…
-
Error: Cannot connect to server
-
Could not check that the data directory is protected. Please check manually that your server does not allow access to the data directory. To allow this check to run you have to make sure that your Web server can connect to itself. Therefore it must be able to resolve and connect to at least one of its
trusted_domains
or theoverwrite.cli.url
. This failure may be the result of a server-side DNS mismatch or outbound firewall rule. -
Your webserver is not set up to serve
.js.map
files. Without these files, JavaScript Source Maps won’t function properly, making it more challenging to troubleshoot and debug any issues that may arise. -
Unable to run check for JavaScript support. Please remedy or confirm manually if your webserver serves
.mjs
files using the JavaScript MIME type. To allow this check to run you have to make sure that your Web server can connect to itself. Therefore it must be able to resolve and connect to at least one of itstrusted_domains
or theoverwrite.cli.url
. This failure may be the result of a server-side DNS mismatch or outbound firewall rule. -
Could not check if your web server properly resolves the OCM and OCS provider URLs. To allow this check to run you have to make sure that your Web server can connect to itself. Therefore it must be able to resolve and connect to at least one of its
trusted_domains
or theoverwrite.cli.url
. This failure may be the result of a server-side DNS mismatch or outbound firewall rule.
I installed a Portainer agent on the Nextcloud server. I can see that there are 14 containers. All are running minus the [nextcloud-aio-domaincheck]…
When I try to start the stopped container, I get this error…
I have the nginx reverse proxy set up as per the AOI instructions. The Apache2 port is set to 11001. Not sure what is missing or inconfigured.
Steps to replicate it (hint: details matter!):
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log
located in your data directory). Feel free to use a pastebin/gist service if necessary.
PASTE HERE
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
PASTE
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____
:
PASTE HERE
Configuration
Nextcloud
The output of occ config:list system
or similar is best, but, if not possible, the contents of your config.php
file from /path/to/nextcloud
is fine (make sure to remove any identifiable information!):
PASTE HERE
Apps
The output of occ app:list
(if possible).
Tips for increasing the likelihood of a response
- Use the
preformatted text
formatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.