Unable to download folder with multiple files

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Nextcloud version: 21.0.3
Operating system and version: RPI 4 (8gb ram) - Linux raspberrypi 5.10.17-v7l+
Apache : Server version: Apache/2.4.38 (Raspbian)
Server built: 2021-06-10T10:13:06
PHP version : PHP 7.3.29-1~deb10u1 (cli) (built: Jul 2 2021 04:04:33) ( NTS )

The issue :

Can not download a folder containing multiple files in it. Always results in “Internal Server Error” response.

I can download a large single fine just fine but small multiple files can not be downloaded at all.

Is this the first time you’ve seen this error? N

Steps to replicate it:

  1. Open a folder with multiple files in it
  2. Click Download on the folder
  3. Get redirected to “Internal Server Error” page.
2

Where did you install your system from?
A link to instructions or howto you followed should do.

What do the server logs say?

3

Thanks for the response.
I followed these instructions: https://pimylifeup.com/raspberry-pi-nextcloud-server/

Server logs when I try to download a folder:

{“reqId”:“QQYg2GXOoXECcMlzAwgJ”,“level”:3,“time”:“August 08, 2021 11:28:26”,“remoteAddr”:“223.177.147.195”,“user”:“sanyog”,“app”:“index”,“method”:“GET”,“url”:"/index.php/apps/files/ajax/download.php?dir=%2F&files=Kashmir&downloadStartSecret=zypj8x830b",“message”:{“Exception”:“TypeError”,“Message”:“Argument 2 passed to OC\Streamer::__construct() must be of the type int, float given, called in /var/www/nextcloud/lib/private/legacy/OC_Files.php on line 164”,“Code”:0,“Trace”:[{“file”:"/var/www/nextcloud/lib/private/legacy/OC_Files.php",“line”:164,“function”:"__construct",“class”:“OC\Streamer”,“type”:"->",“args”:[{“class”:“OC\AppFramework\Http\Request”},18396232783,1108]},{“file”:"/var/www/nextcloud/apps/files/ajax/download.php",“line”:64,“function”:“get”,“class”:“OC_Files”,“type”:"::",“args”:["/",“Kashmir”,{“head”:false}]},{“file”:"/var/www/nextcloud/lib/private/Route/Route.php",“line”:156,“args”:["/var/www/nextcloud/apps/files/ajax/download.php"],“function”:“require_once”},{“function”:“OC\Route\{closure}”,“class”:“OC\Route\Route”,“type”:"->",“args”:["*** sensitive parameters replaced ***"]},{“file”:"/var/www/nextcloud/lib/private/Route/Router.php",“line”:310,“function”:“call_user_func”,“args”:[{“class”:“Closure”},{"_route":“files_ajax_download”}]},{“file”:"/var/www/nextcloud/lib/base.php",“line”:993,“function”:“match”,“class”:“OC\Route\Router”,“type”:"->",“args”:["/apps/files/ajax/download.php"]},{“file”:"/var/www/nextcloud/index.php",“line”:37,“function”:“handleRequest”,“class”:“OC”,“type”:"::",“args”:}],“File”:"/var/www/nextcloud/lib/private/Streamer.php",“Line”:56,“CustomMessage”:"–"},“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/92.0.4515.131 Safari/537.36”,“version”:“21.0.3.1”}

Error when I try to download multiple files by selecting:

image

Server logs when try to download multiple files by selecting:

{“reqId”:“9Ujz2QbVpeALxq2KCu8c”,“level”:3,“time”:“August 08, 2021 11:31:23”,“remoteAddr”:“223.177.147.195”,“user”:“sanyog”,“app”:“index”,“method”:“GET”,“url”:"/index.php/apps/files/ajax/download.php?dir=%2FKashmir&files=Phone&downloadStartSecret=7apmc0x9juk",“message”:{“Exception”:“TypeError”,“Message”:“Argument 2 passed to OC\Streamer::__construct() must be of the type int, float given, called in /var/www/nextcloud/lib/private/legacy/OC_Files.php on line 164”,“Code”:0,“Trace”:[{“file”:"/var/www/nextcloud/lib/private/legacy/OC_Files.php",“line”:164,“function”:"__construct",“class”:“OC\Streamer”,“type”:"->",“args”:[{“class”:“OC\AppFramework\Http\Request”},13759309304,404]},{“file”:"/var/www/nextcloud/apps/files/ajax/download.php",“line”:64,“function”:“get”,“class”:“OC_Files”,“type”:"::",“args”:["/Kashmir",“Phone”,{“head”:false}]},{“file”:"/var/www/nextcloud/lib/private/Route/Route.php",“line”:156,“args”:["/var/www/nextcloud/apps/files/ajax/download.php"],“function”:“require_once”},{“function”:“OC\Route\{closure}”,“class”:“OC\Route\Route”,“type”:"->",“args”:["*** sensitive parameters replaced ***"]},{“file”:"/var/www/nextcloud/lib/private/Route/Router.php",“line”:310,“function”:“call_user_func”,“args”:[{“class”:“Closure”},{"_route":“files_ajax_download”}]},{“file”:"/var/www/nextcloud/lib/base.php",“line”:993,“function”:“match”,“class”:“OC\Route\Router”,“type”:"->",“args”:["/apps/files/ajax/download.php"]},{“file”:"/var/www/nextcloud/index.php",“line”:37,“function”:“handleRequest”,“class”:“OC”,“type”:"::",“args”:}],“File”:"/var/www/nextcloud/lib/private/Streamer.php",“Line”:56,“CustomMessage”:"–"},“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/92.0.4515.131 Safari/537.36”,“version”:“21.0.3.1”}

Please help me diagnose this and fix this :’(

4

Looks like I fixed the issue myself.

In /var/www/nextcloud/lib/private/Streamer.php

replaced
public function __construct(IRequest $request, int $size, int $numberOfFiles)

with
public function __construct(IRequest $request, float $size, int $numberOfFiles)

Now when I click on Download All button or download multiple files, it creates a zip and starts downloading.

For “request URL too long error”,

Open /etc/apache2/apache2.conf

and insert under AccessFileName .htaccess:

LimitRequestLine 1000000
LimitRequestFieldSize 1000000

Now I found a new issue. Suppose a folder is of 10GB
I click download and it gets zipped and starts to download. The download always ends after 4GB of data downloaded. I open zip and it seems a bit corrupt and has less files. It seems its not downloading more than 4 GB. Or it is not zipping more than 4Gb of data.

Please help with this

5

Well that seems to be my OS issue. Im running Raspbian 32 bit. Upgrading to 64 bit shall fix the 4GB limit issue.

1 Like
6

Hello!

Do I need I complete reinstall for that or is it possible to upgrade that from NCP panel?