Nextcloud version: 23.0.0
Operating system and version FreeBSD 13
nginx version: 1.20.2_3,2
PHP version: 8.0
The issue you are facing:
When I try to download a folder using the normal web interface, I get an error:
Der Server konnte die Anfrage nicht fertig stellen.
Sollte dies erneut auftreten, sende bitte die nachfolgenden technischen Einzelheiten an Deinen Server-Administrator.
Weitere Details können im Server-Protokoll gefunden werden.
Technische DetailsEntfernte Adresse: 10.0.1.90
CNcYXcfMoudPxb93mIHu"
Is this the first time you’ve seen this error? Y
Steps to replicate it:
- Try to download a folder.
The output of your Nextcloud log in Admin > Logging:
{"reqId":"uJ0oRfCMBOlEfiJzJZhv","level":3,"time":"2022-01-08T16:03:13+01:00","remoteAddr":"10.0.1.90","user":"nextcloud_admin","app":"index","method":"GET","url":"/index.php/apps/files/ajax/download.php?dir=%2Fgroup_share%2Fdownloads%2F_data&files=7WgtJpTLDCmv604&downloadStartSecret=uykwb3xr4pb","message":"Class \"OCP\\User\" not found","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:95.0) Gecko/20100101 Firefox/95.0","version":"23.0.0.10","exception":{"Exception":"Error","Message":"Class \"OCP\\User\" not found","Code":0,"Trace":[{"file":"/usr/local/www/nextcloud/lib/private/Route/Route.php","line":155,"function":"require_once"},{"function":"OC\\Route\\{closure}","class":"OC\\Route\\Route","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/usr/local/www/nextcloud/lib/private/Route/Router.php","line":310,"function":"call_user_func","args":[{"__class__":"Closure"},{"_route":"files_ajax_download"}]},{"file":"/usr/local/www/nextcloud/lib/base.php","line":1006,"function":"match","class":"OC\\Route\\Router","type":"->","args":["/apps/files/ajax/download.php"]},{"file":"/usr/local/www/nextcloud/index.php","line":36,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/usr/local/www/nextcloud/apps/files/ajax/download.php","Line":32,"CustomMessage":"--"}}
output of your config.php
(pts/1)[root@nextcloud:/usr/local/www/nextcloud/config]# cat config.php
<?php
$CONFIG = array (
'apps_paths' =>
array (
0 =>
array (
'path' => '/usr/local/www/nextcloud/apps',
'url' => '/apps',
'writable' => true,
),
1 =>
array (
'path' => '/usr/local/www/nextcloud/apps-pkg',
'url' => '/apps-pkg',
'writable' => false,
),
),
'logfile' => '/var/log/nextcloud/nextcloud.log',
'loglevel' => 0,
'logtimezone' => 'Europe/Berlin',
'log_rotate_size' => 104857600,
'filelocking.enabled' => true,
'filelocking.debug' => false,
'filesystem_check_changes' => 1,
'htaccess.RewriteBase' => '/',
'integrity.check.disabled' => false,
'knowledgebaseenabled' => false,
'memcache.local' => '\\OC\\Memcache\\APCu',
'memcache.distributed' => '\\OC\\Memcache\\Redis',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => '/tmp/redis.sock',
'port' => 0,
'timeout' => 0.0,
'dbindex' => 0,
),
'instanceid' => 'xxx',
'passwordsalt' => 'xxx',
'secret' => 'xxx',
'default_locale' => 'de_DE',
'default_language' => 'de',
'versions_retention_obligation' => 'auto',
'trusted_domains' =>
array (
0 => 'nextcloud.xxx',
),
'datadirectory' => '/usr/local/nextcloud/data/',
'dbtype' => 'pgsql',
'version' => '23.0.0.10',
'overwrite.cli.url' => 'https://nextcloud.xxx',
'trusted_proxies' =>
array (
0 => '10.0.1.1',
),
'overwritehost' => 'nextcloud.xxx',
'overwriteprotocol' => 'https',
'dbname' => 'nextcloud',
'dbhost' => 'sqlserver.lan.xxx',
'dbport' => '',
'dbtableprefix' => 'oc_',
'dbuser' => 'nextcloud',
'dbpassword' => 'xxx',
'installed' => true,
'ldapUserCleanupInterval' => 5,
'ldapIgnoreNamingRules' => false,
'ldapProviderFactory' => 'OCA\\User_LDAP\\LDAPProviderFactory',
0 => 'ldapUserCleanupInterval => 50',
'maintenance' => false,
'theme' => '',
'activity_expire_days' => 31,
'mail_smtpmode' => 'smtp',
'mail_smtpsecure' => 'tls',
'mail_sendmailmode' => 'smtp',
'mail_from_address' => 'xxx',
'mail_domain' => 'xxx',
'mail_smtpauth' => 1,
'mail_smtpauthtype' => 'LOGIN',
'mail_smtphost' => 'xxx',
'mail_smtpport' => '587',
'mail_smtpname' => 'xxx',
'mail_smtppassword' => 'xxx',
);
The output of your nginx/system log in /var/log/nginx/access.log
:
10.0.1.1 - - [08/Jan/2022:16:10:57 +0100] "GET /index.php/apps/files/ajax/download.php?dir=%2Fgroup_share%2Fdownloads%2F_data&files=7WgtJpTLDCmv604&downloadStartSecret=0muhnsxfr0eg HTTP/1.1"
10.0.1.1 - - [08/Jan/2022:16:11:08 +0100] "GET /index.php/204 HTTP/1.1"