Support intro
Sorry to hear you’re facing problems. 
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Getting help
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Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
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Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
13.3.1
- Operating system and version (e.g., Ubuntu 24.04):
- Ubuntu 24.04.4 LTS
- Web server and version (e.g, Apache 2.4.25):
Apache 2.4.68
- Reverse proxy and version _(e.g. nginx 1.27.2)
caddy via caddy geoblocking community plugin
- Is this the first time you’ve seen this error? (Yes / No):
yes
- When did this problem seem to first start?
today
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
AIO
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
no
Summary of the issue you are facing:
I setup my nextcloud a month or so ago, and it has been running fine for me until just now. I uploaded a few files to my jellyfin (I’m using the jellyfin community plugin), then felt hungry and decided to go and make dinner. When I returned from making dinner, my nextcloud and jellyfin were both inaccessible, attempts to access them either via their addresses or locally via the ip address did not work, the only thing I was able to access was the admin page on port 8080, everything else timed out. Here all containers claimed to be running fine, and I could not find any errors reported in the logfiles.
I have restarted my server, I have restarted nextcloud, I have restarted my router, but none of those fixed the problem. I can ssh into the server itself just fine, and everything seems to be running okay there, too.
I am admittedly primarily an electrical engineer dabbling in software for fun, so there is probably something I have missed, but at this point I find myself quite bemused, and really hope there is some kind human out there who can help me out a little :).
Log entries
Nextcloud
PASTE HERE
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
2026-07-14T16:11:25.305175952Z 2026-07-14 18:11:25,304 WARN received SIGQUIT indicating exit request
2026-07-14T16:11:27.309824113Z [14-Jul-2026 18:11:27] NOTICE: Terminating ...
2026-07-14T16:11:27.311739119Z [14-Jul-2026 18:11:27] NOTICE: exiting, bye-bye!
2026-07-14T16:11:27.342165401Z 2026-07-14 18:11:27,341 WARN stopped: is-nextcloud-online (terminated by SIGTERM)
2026-07-14T16:11:27.343633071Z +++ pgrep -f /var/www/html/cron.php
2026-07-14T16:11:27.354656372Z ++ '[' -n '' ']'
2026-07-14T16:11:27.354686224Z ++ echo 'Cronjob successfully exited.'
2026-07-14T16:11:27.354824079Z Cronjob successfully exited.
2026-07-14T16:11:27.355010401Z ++ exit
2026-07-14T16:11:39.235877553Z Connection to nextcloud-aio-database (172.18.0.10) 5432 port [tcp/postgresql] succeeded!
2026-07-14T16:11:41.285174299Z now
2026-07-14T16:11:41.285206484Z ------------------------------
2026-07-14T16:11:41.285211061Z 2026-07-14 18:11:41.28322+02
2026-07-14T16:11:41.285214905Z (1 row)
2026-07-14T16:11:41.285218585Z
2026-07-14T16:11:41.295748499Z + '[' -f /dev-dri-group-was-added ']'
2026-07-14T16:11:41.296911479Z ++ find /dev -maxdepth 1 -mindepth 1 -name dri
2026-07-14T16:11:41.298185243Z + '[' -n '' ']'
2026-07-14T16:11:41.298702930Z + '[' warn '!=' debug ']'
2026-07-14T16:11:41.298970664Z + set +x
2026-07-14T16:11:41.325541356Z Connection to nextcloud-aio-redis (172.18.0.5) 6379 port [tcp/redis] succeeded!
2026-07-14T16:11:43.515718469Z Applying one-click-instance settings...
2026-07-14T16:11:44.090461874Z System config value one-click-instance set to boolean true
2026-07-14T16:11:44.735679733Z System config value one-click-instance.user-limit set to integer 100
2026-07-14T16:11:45.329424525Z System config value one-click-instance.link set to string https://nextcloud.com/all-in-one/
2026-07-14T16:11:46.012743623Z support already enabled
2026-07-14T16:11:46.028788779Z Adjusting log files...
2026-07-14T16:11:46.576452989Z System config value upgrade.cli-upgrade-link set to string https://github.com/nextcloud/all-in-one/discussions/2726
2026-07-14T16:11:47.162880758Z System config value loglevel set to integer 2
2026-07-14T16:11:47.741541931Z System config value log_type set to string file
2026-07-14T16:11:48.313713039Z System config value log_type_audit set to string file
2026-07-14T16:11:48.850072837Z logreader already enabled
2026-07-14T16:11:49.393339465Z System config value logfile set to string /var/www/html/data/nextcloud.log
2026-07-14T16:11:49.972356682Z System config value logfile_audit set to string /var/www/html/data/audit.log
2026-07-14T16:11:50.578027084Z System config value updatedirectory set to string /nc-updater
2026-07-14T16:11:51.177422618Z System config value maintenance_window_start set to integer 100
2026-07-14T16:11:51.196454258Z Applying network settings...
2026-07-14T16:11:51.784563850Z System config value allow_local_remote_servers set to boolean true
2026-07-14T16:11:52.343941577Z System config value davstorage.request_timeout set to integer 3600
2026-07-14T16:11:52.879157631Z System config value trusted_domains => 1 set to string nextcloud.ar3dhel.duckdns.org
2026-07-14T16:11:53.353284139Z System config value overwrite.cli.url set to string https://nextcloud.ar3dhel.duckdns.org/
2026-07-14T16:11:53.817964220Z System config value documentation_url.server_logs set to string https://github.com/nextcloud/all-in-one/discussions/5425
2026-07-14T16:11:54.280444896Z System config value htaccess.RewriteBase set to string /
2026-07-14T16:11:54.742580916Z .htaccess has been updated
2026-07-14T16:11:55.210643525Z System config value dbpersistent set to boolean false
2026-07-14T16:11:55.684814681Z System config value auth.bruteforce.protection.enabled set to boolean true
2026-07-14T16:11:56.150322359Z System config value ratelimit.protection.enabled set to boolean true
2026-07-14T16:11:56.614103718Z System config value files_external_allow_create_new_local set to boolean false
2026-07-14T16:11:58.109219224Z notify_push is up-to-date or no updates could be found
2026-07-14T16:11:58.577675455Z System config value trusted_proxies => 0 set to string 127.0.0.1
2026-07-14T16:11:59.043232431Z System config value trusted_proxies => 1 set to string ::1
2026-07-14T16:11:59.509731474Z System config value trusted_proxies => 2 set to string 172.18.0.3
2026-07-14T16:11:59.990633049Z System config value trusted_proxies => 10 set to string 172.18.0.0/16
2026-07-14T16:12:00.454667206Z Config value were not updated
2026-07-14T16:12:00.470640990Z + echo nextcloud-aio-collabora
2026-07-14T16:12:00.470659812Z + grep -q 'nextcloud-.*-collabora'
2026-07-14T16:12:00.471780546Z + COLLABORA_HOST=nextcloud.ar3dhel.duckdns.org
2026-07-14T16:12:00.471792727Z + '[' warn '!=' debug ']'
2026-07-14T16:12:00.471797394Z + set +x
2026-07-14T16:12:01.495579787Z richdocuments is up-to-date or no updates could be found
2026-07-14T16:12:01.988353123Z Config value 'wopi_url' for app 'richdocuments' is now set to 'https://nextcloud.ar3dhel.duckdns.org/', stored as mixed in fast cache
2026-07-14T16:12:02.504301881Z No IPv6 address found for nextcloud.ar3dhel.duckdns.org.
2026-07-14T16:12:02.956645028Z Config value were not updated
2026-07-14T16:12:03.424527695Z System config value enabledPreviewProviders => 0 set to string OC\Preview\Imaginary
2026-07-14T16:12:03.888832074Z System config value enabledPreviewProviders => 23 set to string OC\Preview\ImaginaryPDF
2026-07-14T16:12:04.351208963Z System config value preview_imaginary_url set to string http://nextcloud-aio-imaginary:9000
2026-07-14T16:12:04.812753728Z System config value preview_imaginary_key set to string 54b880b0d0e44fc98c1bf7350bbf961163e630e9430bfaa6
2026-07-14T16:12:05.311641265Z + '[' true = true ']'
2026-07-14T16:12:05.311663470Z + '[' 11000 = 443 ']'
2026-07-14T16:12:05.311667840Z + '[' warn '!=' debug ']'
2026-07-14T16:12:05.311671578Z + set +x
2026-07-14T16:12:06.488642527Z Waiting for nextcloud-aio-apache to become available...
2026-07-14T16:12:06.657159979Z [14-Jul-2026 18:12:06] NOTICE: fpm is running, pid 213
2026-07-14T16:12:06.657540526Z [14-Jul-2026 18:12:06] NOTICE: ready to handle connections
2026-07-14T16:12:07.096168010Z Task processing worker will stop after 300 seconds
2026-07-14T16:12:21.496758772Z Connection to nextcloud-aio-apache (172.18.0.3) 11000 port [tcp/*] succeeded!
2026-07-14T16:12:21.508621516Z mkdir: cannot create directory ‘/mnt/ncdata/admin/files/nextcloud-aio-caddy’: File exists
2026-07-14T16:12:21.936133311Z Scanning nextcloud-aio-caddy folder for admin user...
2026-07-14T16:12:22.440214270Z Starting scan for user 1 out of 1 (admin)
2026-07-14T16:12:22.578417591Z +---------+-------+-----+---------+---------+--------+--------------+
2026-07-14T16:12:22.578642541Z | Folders | Files | New | Updated | Removed | Errors | Elapsed time |
2026-07-14T16:12:22.578654491Z +---------+-------+-----+---------+---------+--------+--------------+
2026-07-14T16:12:22.578659443Z | 1 | 1 | 0 | 1 | 0 | 0 | 00:00:00 |
2026-07-14T16:12:22.578663461Z +---------+-------+-----+---------+---------+--------+--------------+
2026-07-14T16:12:22.594490169Z Activating Collabora config...
2026-07-14T16:12:23.082098088Z ✓ Set WOPI url to http://nextcloud-aio-apache.nextcloud-aio:23973
2026-07-14T16:12:23.082165514Z ✓ Set callback url to http://nextcloud-aio-apache.nextcloud-aio:23973
2026-07-14T16:12:23.082171304Z Checking configuration
2026-07-14T16:12:23.082174478Z 🛈 Configured WOPI URL: http://nextcloud-aio-apache.nextcloud-aio:23973
2026-07-14T16:12:23.082177505Z 🛈 Configured public WOPI URL: https://nextcloud.ar3dhel.duckdns.org
2026-07-14T16:12:23.082180419Z 🛈 Configured callback URL: http://nextcloud-aio-apache.nextcloud-aio:23973
2026-07-14T16:12:23.082183355Z
2026-07-14T16:12:23.157484614Z ✓ Fetched /hosting/discovery endpoint
2026-07-14T16:12:23.159774004Z ✓ Valid mimetype response
2026-07-14T16:12:23.162022836Z ✓ Valid capabilities entry
2026-07-14T16:12:23.190537926Z ✓ Fetched /hosting/capabilities endpoint
2026-07-14T16:12:23.190681152Z ✓ Detected WOPI server: Collabora Online Development Edition 26.04.1.4
2026-07-14T16:12:23.193023333Z
2026-07-14T16:12:23.193041430Z Collabora URL (used for Nextcloud to contact the Collabora server):
2026-07-14T16:12:23.193045328Z http://nextcloud-aio-apache.nextcloud-aio:23973
2026-07-14T16:12:23.193048586Z Collabora public URL (used in the browser to open Collabora):
2026-07-14T16:12:23.193051645Z https://nextcloud.ar3dhel.duckdns.org
2026-07-14T16:12:23.193054618Z Callback URL (used by Collabora to connect back to Nextcloud):
2026-07-14T16:12:23.193098144Z http://nextcloud-aio-apache.nextcloud-aio:23973
2026-07-14T16:24:47.373814254Z Connection to nextcloud-aio-database (172.18.0.5) 5432 port [tcp/postgresql] succeeded!
2026-07-14T16:24:49.430396931Z now
2026-07-14T16:24:49.430424451Z -------------------------------
2026-07-14T16:24:49.430429018Z 2026-07-14 18:24:49.424314+02
2026-07-14T16:24:49.430447985Z (1 row)
2026-07-14T16:24:49.430452079Z
2026-07-14T16:24:49.439020205Z + '[' -f /dev-dri-group-was-added ']'
2026-07-14T16:24:49.439789299Z ++ find /dev -maxdepth 1 -mindepth 1 -name dri
2026-07-14T16:24:49.441030496Z + '[' -n '' ']'
2026-07-14T16:24:49.441290836Z + '[' warn '!=' debug ']'
2026-07-14T16:24:49.441301681Z + set +x
2026-07-14T16:24:49.476554252Z Connection to nextcloud-aio-redis (172.18.0.6) 6379 port [tcp/redis] succeeded!
2026-07-14T16:24:51.530709610Z Applying one-click-instance settings...
2026-07-14T16:24:52.046270537Z System config value one-click-instance set to boolean true
2026-07-14T16:24:52.594246025Z System config value one-click-instance.user-limit set to integer 100
2026-07-14T16:24:53.143426079Z System config value one-click-instance.link set to string https://nextcloud.com/all-in-one/
2026-07-14T16:24:53.670580779Z support already enabled
2026-07-14T16:24:53.689604063Z Adjusting log files...
2026-07-14T16:24:54.179683813Z System config value upgrade.cli-upgrade-link set to string https://github.com/nextcloud/all-in-one/discussions/2726
2026-07-14T16:24:54.680940713Z System config value loglevel set to integer 2
2026-07-14T16:24:55.179008840Z System config value log_type set to string file
2026-07-14T16:24:55.644481505Z System config value log_type_audit set to string file
2026-07-14T16:24:56.106266412Z logreader already enabled
2026-07-14T16:24:56.576324195Z System config value logfile set to string /var/www/html/data/nextcloud.log
2026-07-14T16:24:57.037617556Z System config value logfile_audit set to string /var/www/html/data/audit.log
2026-07-14T16:24:57.500218670Z System config value updatedirectory set to string /nc-updater
2026-07-14T16:24:57.963486824Z System config value maintenance_window_start set to integer 100
2026-07-14T16:24:57.978228700Z Applying network settings...
2026-07-14T16:24:58.430678224Z System config value allow_local_remote_servers set to boolean true
2026-07-14T16:24:58.918169693Z System config value davstorage.request_timeout set to integer 3600
2026-07-14T16:24:59.407087983Z System config value trusted_domains => 1 set to string nextcloud.ar3dhel.duckdns.org
2026-07-14T16:24:59.872991548Z System config value overwrite.cli.url set to string https://nextcloud.ar3dhel.duckdns.org/
2026-07-14T16:25:00.347780668Z System config value documentation_url.server_logs set to string https://github.com/nextcloud/all-in-one/discussions/5425
2026-07-14T16:25:00.871329886Z System config value htaccess.RewriteBase set to string /
2026-07-14T16:25:01.338918533Z .htaccess has been updated
2026-07-14T16:25:01.804703515Z System config value dbpersistent set to boolean false
2026-07-14T16:25:02.274636916Z System config value auth.bruteforce.protection.enabled set to boolean true
2026-07-14T16:25:02.739226564Z System config value ratelimit.protection.enabled set to boolean true
2026-07-14T16:25:03.203619455Z System config value files_external_allow_create_new_local set to boolean false
2026-07-14T16:25:04.671245069Z notify_push is up-to-date or no updates could be found
2026-07-14T16:25:05.136142765Z System config value trusted_proxies => 0 set to string 127.0.0.1
2026-07-14T16:25:05.602370882Z System config value trusted_proxies => 1 set to string ::1
2026-07-14T16:25:06.084670269Z System config value trusted_proxies => 10 set to string 172.18.0.0/16
2026-07-14T16:25:06.553703843Z Config value were not updated
2026-07-14T16:25:06.569517997Z + echo nextcloud-aio-collabora
2026-07-14T16:25:06.569545144Z + grep -q 'nextcloud-.*-collabora'
2026-07-14T16:25:06.570711970Z + COLLABORA_HOST=nextcloud.ar3dhel.duckdns.org
2026-07-14T16:25:06.570726174Z + '[' warn '!=' debug ']'
2026-07-14T16:25:06.570730797Z + set +x
2026-07-14T16:25:07.549300647Z richdocuments is up-to-date or no updates could be found
2026-07-14T16:25:08.020322452Z Config value 'wopi_url' for app 'richdocuments' is now set to 'https://nextcloud.ar3dhel.duckdns.org/', stored as mixed in fast cache
2026-07-14T16:25:08.535399263Z No IPv6 address found for nextcloud.ar3dhel.duckdns.org.
2026-07-14T16:25:08.996864624Z Config value were not updated
2026-07-14T16:25:09.462950872Z System config value enabledPreviewProviders => 0 set to string OC\Preview\Imaginary
2026-07-14T16:25:09.926759884Z System config value enabledPreviewProviders => 23 set to string OC\Preview\ImaginaryPDF
2026-07-14T16:25:10.393244531Z System config value preview_imaginary_url set to string http://nextcloud-aio-imaginary:9000
2026-07-14T16:25:10.858011868Z System config value preview_imaginary_key set to string 54b880b0d0e44fc98c1bf7350bbf961163e630e9430bfaa6
2026-07-14T16:25:11.356970078Z + '[' true = true ']'
2026-07-14T16:25:11.356992212Z + '[' 11000 = 443 ']'
2026-07-14T16:25:11.356996532Z + '[' warn '!=' debug ']'
2026-07-14T16:25:11.357000189Z + set +x
2026-07-14T16:25:12.546674988Z Waiting for nextcloud-aio-apache to become available...
2026-07-14T16:25:12.709464810Z [14-Jul-2026 18:25:12] NOTICE: fpm is running, pid 211
2026-07-14T16:25:12.709490972Z [14-Jul-2026 18:25:12] NOTICE: ready to handle connections
2026-07-14T16:25:13.047649475Z Task processing worker will stop after 300 seconds
2026-07-14T16:26:24.564156811Z Connection to nextcloud-aio-database (172.18.0.6) 5432 port [tcp/postgresql] succeeded!
2026-07-14T16:26:26.612410595Z now
2026-07-14T16:26:26.612436150Z -------------------------------
2026-07-14T16:26:26.612440997Z 2026-07-14 18:26:26.610603+02
2026-07-14T16:26:26.612444944Z (1 row)
2026-07-14T16:26:26.612448791Z
2026-07-14T16:26:26.620759946Z + '[' -f /dev-dri-group-was-added ']'
2026-07-14T16:26:26.621495893Z ++ find /dev -maxdepth 1 -mindepth 1 -name dri
2026-07-14T16:26:26.622438048Z + '[' -n '' ']'
2026-07-14T16:26:26.622718499Z + '[' warn '!=' debug ']'
2026-07-14T16:26:26.622728149Z + set +x
2026-07-14T16:26:26.651685188Z Connection to nextcloud-aio-redis (172.18.0.7) 6379 port [tcp/redis] succeeded!
2026-07-14T16:26:28.724932778Z Applying one-click-instance settings...
2026-07-14T16:26:29.247150663Z System config value one-click-instance set to boolean true
2026-07-14T16:26:29.771333821Z System config value one-click-instance.user-limit set to integer 100
2026-07-14T16:26:30.304829717Z System config value one-click-instance.link set to string https://nextcloud.com/all-in-one/
2026-07-14T16:26:30.816647217Z support already enabled
2026-07-14T16:26:30.832574193Z Adjusting log files...
2026-07-14T16:26:31.304404531Z System config value upgrade.cli-upgrade-link set to string https://github.com/nextcloud/all-in-one/discussions/2726
2026-07-14T16:26:31.772479517Z System config value loglevel set to integer 2
2026-07-14T16:26:32.240152541Z System config value log_type set to string file
2026-07-14T16:26:32.707867267Z System config value log_type_audit set to string file
2026-07-14T16:26:33.173413195Z logreader already enabled
2026-07-14T16:26:33.644949249Z System config value logfile set to string /var/www/html/data/nextcloud.log
2026-07-14T16:26:34.109941227Z System config value logfile_audit set to string /var/www/html/data/audit.log
2026-07-14T16:26:34.576375880Z System config value updatedirectory set to string /nc-updater
2026-07-14T16:26:35.041885490Z System config value maintenance_window_start set to integer 100
2026-07-14T16:26:35.057063933Z Applying network settings...
2026-07-14T16:26:35.516818656Z System config value allow_local_remote_servers set to boolean true
2026-07-14T16:26:36.016267470Z System config value davstorage.request_timeout set to integer 3600
2026-07-14T16:26:36.485947964Z System config value trusted_domains => 1 set to string nextcloud.ar3dhel.duckdns.org
2026-07-14T16:26:36.951223603Z System config value overwrite.cli.url set to string https://nextcloud.ar3dhel.duckdns.org/
2026-07-14T16:26:37.417249970Z System config value documentation_url.server_logs set to string https://github.com/nextcloud/all-in-one/discussions/5425
2026-07-14T16:26:37.885619985Z System config value htaccess.RewriteBase set to string /
2026-07-14T16:26:38.349239573Z .htaccess has been updated
2026-07-14T16:26:38.818797249Z System config value dbpersistent set to boolean false
2026-07-14T16:26:39.285449514Z System config value auth.bruteforce.protection.enabled set to boolean true
2026-07-14T16:26:39.752736484Z System config value ratelimit.protection.enabled set to boolean true
2026-07-14T16:26:40.220590199Z System config value files_external_allow_create_new_local set to boolean false
2026-07-14T16:26:41.678225395Z notify_push is up-to-date or no updates could be found
2026-07-14T16:26:42.144793305Z System config value trusted_proxies => 0 set to string 127.0.0.1
2026-07-14T16:26:42.614334526Z System config value trusted_proxies => 1 set to string ::1
2026-07-14T16:26:43.079347181Z System config value trusted_proxies => 2 set to string 172.18.0.3
2026-07-14T16:26:43.560163880Z System config value trusted_proxies => 10 set to string 172.18.0.0/16
2026-07-14T16:26:44.027923570Z Config value were not updated
2026-07-14T16:26:44.044350275Z + grep -q 'nextcloud-.*-collabora'
2026-07-14T16:26:44.044381692Z + echo nextcloud-aio-collabora
2026-07-14T16:26:44.045569590Z + COLLABORA_HOST=nextcloud.ar3dhel.duckdns.org
2026-07-14T16:26:44.045583560Z + '[' warn '!=' debug ']'
2026-07-14T16:26:44.045588184Z + set +x
2026-07-14T16:26:45.017836152Z richdocuments is up-to-date or no updates could be found
2026-07-14T16:26:45.487385060Z Config value 'wopi_url' for app 'richdocuments' is now set to 'https://nextcloud.ar3dhel.duckdns.org/', stored as mixed in fast cache
2026-07-14T16:26:48.541545847Z No IPv6 address found for nextcloud.ar3dhel.duckdns.org.
2026-07-14T16:26:49.026791476Z Config value were not updated
2026-07-14T16:26:49.506860628Z System config value enabledPreviewProviders => 0 set to string OC\Preview\Imaginary
2026-07-14T16:26:49.978896101Z System config value enabledPreviewProviders => 23 set to string OC\Preview\ImaginaryPDF
2026-07-14T16:26:50.446363468Z System config value preview_imaginary_url set to string http://nextcloud-aio-imaginary:9000
2026-07-14T16:26:50.914103965Z System config value preview_imaginary_key set to string 54b880b0d0e44fc98c1bf7350bbf961163e630e9430bfaa6
2026-07-14T16:26:51.421804571Z + '[' true = true ']'
2026-07-14T16:26:51.421828300Z + '[' 11000 = 443 ']'
2026-07-14T16:26:51.421832998Z + '[' warn '!=' debug ']'
2026-07-14T16:26:51.421836824Z + set +x
2026-07-14T16:26:52.614370915Z Waiting for nextcloud-aio-apache to become available...
2026-07-14T16:26:52.833485533Z [14-Jul-2026 18:26:52] NOTICE: fpm is running, pid 217
2026-07-14T16:26:52.833514163Z [14-Jul-2026 18:26:52] NOTICE: ready to handle connections
2026-07-14T16:26:53.140527427Z Task processing worker will stop after 300 seconds
2026-07-14T16:27:07.620719711Z Connection to nextcloud-aio-apache (172.18.0.10) 11000 port [tcp/*] succeeded!
2026-07-14T16:27:07.636302022Z mkdir: cannot create directory ‘/mnt/ncdata/admin/files/nextcloud-aio-caddy’: File exists
2026-07-14T16:27:07.639087888Z Scanning nextcloud-aio-caddy folder for admin user...
2026-07-14T16:27:08.140050340Z Starting scan for user 1 out of 1 (admin)
2026-07-14T16:27:08.263590658Z +---------+-------+-----+---------+---------+--------+--------------+
2026-07-14T16:27:08.263689988Z | Folders | Files | New | Updated | Removed | Errors | Elapsed time |
2026-07-14T16:27:08.263700995Z +---------+-------+-----+---------+---------+--------+--------------+
2026-07-14T16:27:08.263704782Z | 1 | 1 | 0 | 1 | 0 | 0 | 00:00:00 |
2026-07-14T16:27:08.263741812Z +---------+-------+-----+---------+---------+--------+--------------+
2026-07-14T16:27:08.279109795Z Activating Collabora config...
2026-07-14T16:27:08.763560013Z ✓ Set WOPI url to http://nextcloud-aio-apache.nextcloud-aio:23973
2026-07-14T16:27:08.763601141Z ✓ Set callback url to http://nextcloud-aio-apache.nextcloud-aio:23973
2026-07-14T16:27:08.763605270Z Checking configuration
2026-07-14T16:27:08.763608454Z 🛈 Configured WOPI URL: http://nextcloud-aio-apache.nextcloud-aio:23973
2026-07-14T16:27:08.763611517Z 🛈 Configured public WOPI URL: https://nextcloud.ar3dhel.duckdns.org
2026-07-14T16:27:08.763614474Z 🛈 Configured callback URL: http://nextcloud-aio-apache.nextcloud-aio:23973
2026-07-14T16:27:08.763617425Z
2026-07-14T16:27:08.831300491Z ✓ Fetched /hosting/discovery endpoint
2026-07-14T16:27:08.833522903Z ✓ Valid mimetype response
2026-07-14T16:27:08.835737052Z ✓ Valid capabilities entry
2026-07-14T16:27:08.864381929Z ✓ Fetched /hosting/capabilities endpoint
2026-07-14T16:27:08.864414297Z ✓ Detected WOPI server: Collabora Online Development Edition 26.04.1.4
2026-07-14T16:27:08.866894644Z
2026-07-14T16:27:08.866912269Z Collabora URL (used for Nextcloud to contact the Collabora server):
2026-07-14T16:27:08.866915984Z http://nextcloud-aio-apache.nextcloud-aio:23973
2026-07-14T16:27:08.866919012Z Collabora public URL (used in the browser to open Collabora):
2026-07-14T16:27:08.866921872Z https://nextcloud.ar3dhel.duckdns.org
2026-07-14T16:27:08.866924632Z Callback URL (used by Collabora to connect back to Nextcloud):
2026-07-14T16:27:08.866927437Z http://nextcloud-aio-apache.nextcloud-aio:23973
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
<?php
$CONFIG = array (
'one-click-instance' => true,
'one-click-instance.user-limit' => 100,
'update_channel' => 'stable',
);