Support intro
Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 20.0.5): Nextcloud Hub 7 (28.0.2)
Operating system and version (eg, Ubuntu 20.04): Ubuntu 22.04.4 LTS
Apache or nginx version (eg, Apache 2.4.25): 2.4.52-1ubuntu4.7
PHP version (eg, 7.4): 8.3.3
The issue you are facing:
Performing an application update of Nextcloud Hub using the updater, i am failing on the creating backup tasks
Is this the first time you’ve seen this error? (Y/N): Yes
Steps to replicate it:
- Perform an update using the updater
The output of your Nextcloud log in Admin > Logging:
Nothing in the logs
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
PASTE HERE
The output of your Apache/nginx/system log in /var/log/____
:
started at /var/www/nc.networkingtitan.com/apps/richdocumentscode/proxy.php:219) in /var/www/nc.networkingtitan.com/apps/richdo
[Thu Feb 29 14:15:38.234230 2024] [php:warn] [pid 2495377] [client 192.168.15.1:9362] PHP Warning: http_response_code(): Cannrted at /var/www/nc.networkingtitan.com/apps/richdocumentscode/proxy.php:219) in
PASTE HERE
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.