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Nextcloud version: 24.0.7
Operating system and version: Debian11 (bullseye) x86_64
(docker host)
Apache or nginx version : Apache 2.4.54
PHP version : 8.0.25
The issue you are facing:
I am unable to access the nextcloud-aio interface through settings>overview>open nextcloud aio interface. It directs to mydomain:8443/api/auth/getlogin?token=***, where I consistently get a connection time-out.
My nextcloud instance seems to still work fine otherwise. The docker nextcloud-aio-mastercontainer is running and port 8443 should be open. I haven’t changed anything since I was able to access it normally when I updated the containers a few weeks ago.
I am still new to using docker and I am not sure where to look for the issue here or even what info to share…I may be missing something obvious. Thanks!
Is this the first time you’ve seen this error? : Yes.
Steps to replicate it:
- login to my nextcloud
- navigate to ‘settings>overview’
- click ‘open nextcloud aio interface’
The output of your Nextcloud log in Admin > Logging:
Error internet_connection_check GuzzleHttp\Exception\ConnectException: cURL error 28: Failed to connect to www.nextcloud.com port 443 after 15203 ms: Operation timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://www.nextcloud.com/
2023-01-04T10:46:45+0000
Error no app in context OCP\AppFramework\QueryException: Could not resolve listener! Class "listener" does not exist
2023-01-03T00:10:42+0000
Error no app in context OCP\AppFramework\QueryException: Could not resolve externalMountProvider! Class "externalMountProvider" does not exist
2023-01-03T00:10:42+0000
Error no app in context OCP\AppFramework\QueryException: Could not resolve OCA\Files_Versions\Versions\IVersionManager! Class can not be instantiated
2023-01-03T00:10:42+0000
Error no app in context OCP\AppFramework\QueryException: Could not resolve trashManager! Class "trashManager" does not exist
2023-01-03T00:10:42+0000
Error index Doctrine\DBAL\Exception: Failed to connect to the database: An exception occurred in the driver: SQLSTATE[08006] [7] connection to server at "nextcloud-aio-database" failed: FATAL: remaining connection slots are reserved for non-replication superuser connections
2023-01-03T00:10:41+0000
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
$ sudo docker exec -u 33 -it nextcloud-aio-nextcloud php occ config:list
{
"system": {
"memcache.local": "\\OC\\Memcache\\APCu",
"apps_paths": [
{
"path": "\/var\/www\/html\/apps",
"url": "\/apps",
"writable": false
},
{
"path": "\/var\/www\/html\/custom_apps",
"url": "\/custom_apps",
"writable": true
}
],
"memcache.distributed": "\\OC\\Memcache\\Redis",
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"password": "***REMOVED SENSITIVE VALUE***",
"port": 6379
},
"overwritehost": "***REMOVED SENSITIVE VALUE***",
"overwriteprotocol": "https",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"localhost",
"***REMOVED SENSITIVE VALUE***"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "pgsql",
"version": "24.0.7.1",
"overwrite.cli.url": "https:\/\/***REMOVED SENSITIVE VALUE***\/",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"loglevel": "2",
"log_type": "file",
"logfile": "\/var\/www\/html\/data\/nextcloud.log",
"log_rotate_size": "10485760",
"log.condition": {
"apps": [
"admin_audit"
]
},
"preview_max_x": "2048",
"preview_max_y": "2048",
"jpeg_quality": "60",
"enabledPreviewProviders": {
"1": "OC\\Preview\\Image",
"2": "OC\\Preview\\MarkDown",
"3": "OC\\Preview\\MP3",
"4": "OC\\Preview\\TXT",
"5": "OC\\Preview\\OpenDocument",
"6": "OC\\Preview\\Movie"
},
"enable_previews": true,
"upgrade.disable-web": true,
"mail_smtpmode": "smtp",
"trashbin_retention_obligation": "auto, 30",
"versions_retention_obligation": "auto, 30",
"activity_expire_days": "30",
"simpleSignUpLink.shown": false,
"share_folder": "\/Shared",
"tempdirectory": "\/mnt\/ncdata\/tmp\/",
"one-click-instance": true,
"one-click-instance.user-limit": 100,
"htaccess.RewriteBase": "\/",
"files_external_allow_create_new_local": false,
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"allow_local_remote_servers": true,
"default_phone_region": "NL",
"mail_smtpsecure": "tls",
"mail_sendmailmode": "smtp",
"mail_smtpport": "587",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpauthtype": "LOGIN",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtpauth": 1,
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"maintenance": false,
"one-click-instance.link": "https:\/\/nextcloud.com\/all-in-one\/"
},
"apps": {
"accessibility": {
"installed_version": "1.10.0",
"types": "",
"enabled": "yes"
},
"activity": {
"installed_version": "2.16.0",
"types": "filesystem",
"enabled": "yes"
},
"admin_audit": {
"installed_version": "1.14.0",
"types": "logging",
"enabled": "yes",
"logfile": "\/var\/www\/html\/data\/audit.log"
},
"apporder": {
"installed_version": "0.15.0",
"types": "",
"enabled": "yes"
},
"backgroundjob": {
"lastjob": "35"
},
"backup": {
"enabled": "no",
"external_appdata": "{\"storageId\":7,\"storage\":\"webdav::teun@cloud.nikanika.nl\\\/\\\/remote.php\\\/webdav\\\/\",\"root\":\"app_data\"}",
"cron_enabled": "1",
"time_slots": "23-5",
"delay_full_rp": "24",
"delay_partial_rp": "3",
"allow_weekday": "0",
"pack_backup": "1",
"pack_compress": "1",
"pack_encrypt": "1",
"store_items": "3",
"store_items_external": "5",
"mockup_date": "1665189163",
"installed_version": "1.1.3",
"types": ""
},
"calendar": {
"types": "",
"enabled": "yes",
"installed_version": "3.5.2"
},
"circles": {
"installed_version": "24.0.1",
"types": "filesystem,dav",
"enabled": "yes",
"loopback_tmp_scheme": "https",
"loopback_tmp_path": "\/",
"migration_22": "1",
"migration_run": "0",
"maintenance_run": "0",
"maintenance_update": "{\"3\":1672832787,\"2\":1672836387,\"1\":1672836387}"
},
"cloud_federation_api": {
"installed_version": "1.7.0",
"types": "filesystem",
"enabled": "yes"
},
"comments": {
"installed_version": "1.14.0",
"types": "logging",
"enabled": "yes"
},
"contacts": {
"types": "dav",
"enabled": "yes",
"installed_version": "4.2.2"
},
"contactsinteraction": {
"installed_version": "1.5.0",
"types": "dav",
"enabled": "yes"
},
"core": {
"installedat": "1663013321.5344",
"vendor": "nextcloud",
"public_webdav": "dav\/appinfo\/v1\/publicwebdav.php",
"public_files": "files_sharing\/public.php",
"lastupdatedat": "0",
"backgroundjobs_mode": "cron",
"lastcron": "1672836387",
"moveavatarsdone": "yes",
"previewsCleanedUp": "1",
"theming.variables": "b92d206521717ac032f8aa58d3c7ff2f",
"oc.integritycheck.checker": "[]",
"emailTestSuccessful": "1"
},
"dashboard": {
"installed_version": "7.4.0",
"types": "",
"enabled": "yes"
},
"dav": {
"installed_version": "1.22.0",
"types": "filesystem",
"enabled": "yes",
"regeneratedBirthdayCalendarsForYearFix": "yes",
"buildCalendarSearchIndex": "yes",
"buildCalendarReminderIndex": "yes"
},
"deck": {
"types": "dav",
"enabled": "yes",
"installed_version": "1.7.3"
},
"drawio": {
"types": "filesystem",
"enabled": "yes",
"installed_version": "1.0.5"
},
"federatedfilesharing": {
"installed_version": "1.14.0",
"types": "",
"enabled": "yes"
},
"federation": {
"installed_version": "1.14.0",
"types": "authentication",
"enabled": "yes"
},
"files": {
"installed_version": "1.19.0",
"types": "filesystem",
"enabled": "yes"
},
"files_external": {
"installed_version": "1.16.1",
"types": "filesystem",
"enabled": "no"
},
"files_pdfviewer": {
"installed_version": "2.5.0",
"types": "",
"enabled": "yes"
},
"files_rightclick": {
"installed_version": "1.3.0",
"types": "",
"enabled": "yes"
},
"files_sharing": {
"installed_version": "1.16.2",
"types": "filesystem",
"enabled": "yes"
},
"files_trashbin": {
"installed_version": "1.14.0",
"types": "filesystem,dav",
"enabled": "yes"
},
"files_versions": {
"installed_version": "1.17.0",
"types": "filesystem,dav",
"enabled": "yes"
},
"files_videoplayer": {
"installed_version": "1.13.0",
"types": "",
"enabled": "yes"
},
"firstrunwizard": {
"installed_version": "2.13.0",
"types": "logging",
"enabled": "yes"
},
"logreader": {
"installed_version": "2.9.0",
"types": "",
"enabled": "yes"
},
"lookup_server_connector": {
"installed_version": "1.12.0",
"types": "authentication",
"enabled": "yes"
},
"nextcloud-aio": {
"installed_version": "0.2.0",
"types": "",
"enabled": "yes"
},
"nextcloud_announcements": {
"installed_version": "1.13.0",
"types": "logging",
"enabled": "yes",
"pub_date": "Thu, 24 Oct 2019 00:00:00 +0200"
},
"notifications": {
"types": "logging",
"enabled": "yes",
"installed_version": "2.12.1"
},
"notify_push": {
"types": "filesystem",
"enabled": "yes",
"base_endpoint": "https:\/\/***REMOVED SENSITIVE VALUE***\/push",
"installed_version": "0.5.0"
},
"oauth2": {
"installed_version": "1.12.0",
"types": "authentication",
"enabled": "yes"
},
"password_policy": {
"installed_version": "1.14.0",
"types": "authentication",
"enabled": "yes"
},
"photos": {
"installed_version": "1.6.0",
"types": "",
"enabled": "yes"
},
"preview": {
"jpeg_quality": "60"
},
"privacy": {
"installed_version": "1.8.0",
"types": "",
"enabled": "yes"
},
"provisioning_api": {
"installed_version": "1.14.0",
"types": "prevent_group_restriction",
"enabled": "yes"
},
"recommendations": {
"installed_version": "1.3.0",
"types": "",
"enabled": "yes"
},
"richdocuments": {
"types": "prevent_group_restriction",
"enabled": "yes",
"wopi_url": "https:\/\/***REMOVED SENSITIVE VALUE***\/",
"public_wopi_url": "https:\/\/***REMOVED SENSITIVE VALUE***",
"installed_version": "6.3.2"
},
"serverinfo": {
"installed_version": "1.14.0",
"types": "",
"enabled": "yes",
"cached_count_filecache": "1126",
"cached_count_storages": "6"
},
"settings": {
"installed_version": "1.6.0",
"types": "",
"enabled": "yes"
},
"sharebymail": {
"installed_version": "1.14.0",
"types": "filesystem",
"enabled": "yes"
},
"spreed": {
"types": "dav,prevent_group_restriction",
"project_access_invalidated": "1",
"enabled": "yes",
"stun_servers": "***REMOVED SENSITIVE VALUE***",
"turn_servers": "***REMOVED SENSITIVE VALUE***",
"signaling_servers": "***REMOVED SENSITIVE VALUE***",
"installed_version": "14.0.7",
"has_reference_id": "yes"
},
"support": {
"installed_version": "1.7.0",
"types": "session",
"enabled": "yes",
"SwitchUpdaterServerHasRun": "yes"
},
"survey_client": {
"installed_version": "1.12.0",
"types": "",
"enabled": "yes"
},
"systemtags": {
"installed_version": "1.14.0",
"types": "logging",
"enabled": "yes"
},
"tasks": {
"types": "",
"enabled": "yes",
"installed_version": "0.14.5"
},
"text": {
"installed_version": "3.5.1",
"types": "dav",
"enabled": "yes"
},
"theming": {
"installed_version": "1.15.0",
"types": "logging",
"enabled": "yes"
},
"twofactor_backupcodes": {
"installed_version": "1.13.0",
"types": "",
"enabled": "yes"
},
"twofactor_totp": {
"types": "",
"enabled": "yes",
"installed_version": "6.4.1"
},
"user_status": {
"installed_version": "1.4.0",
"types": "",
"enabled": "yes"
},
"viewer": {
"installed_version": "1.8.0",
"types": "",
"enabled": "yes"
},
"weather_status": {
"installed_version": "1.4.0",
"types": "",
"enabled": "yes"
},
"workflowengine": {
"installed_version": "2.6.0",
"types": "filesystem",
"enabled": "yes"
}
}
}
The output of your Apache/nginx/system log in /var/log/____
:
The output from:
sudo docker logs --timestamps nextcloud-aio-mastercontainer
2023-01-05T16:33:41.079568922Z {"level":"info","ts":1672936421.0790322,"logger":"tls.obtain","msg":"obtaining certificate","identifier":"172.17.0.8"}
2023-01-05T16:33:41.079809378Z {"level":"error","ts":1672936421.0795863,"logger":"tls.obtain","msg":"will retry","error":"[172.17.0.8] Obtain: subject does not qualify for a public certificate: 172.17.0.8","attempt":2,"retrying_in":120,"elapsed":60.004080387,"max_duration":2592000}
2023-01-05T16:35:41.074789347Z {"level":"info","ts":1672936541.074286,"logger":"tls.obtain","msg":"releasing lock","identifier":"172.17.0.8"}
2023-01-05T17:26:43.639586665Z {"level":"info","ts":1672939603.6389809,"logger":"tls.on_demand","msg":"obtaining new certificate","remote_ip":"***myIP***","remote_port":"50662","server_name":"***mydomain***"}
2023-01-05T17:26:43.640137214Z {"level":"info","ts":1672939603.6395392,"logger":"tls.obtain","msg":"acquiring lock","identifier":"***mydomain***"}
2023-01-05T17:26:43.645011955Z {"level":"info","ts":1672939603.6435544,"logger":"tls.obtain","msg":"lock acquired","identifier":"***mydomain***"}
2023-01-05T17:26:43.645045060Z {"level":"info","ts":1672939603.6438222,"logger":"tls.obtain","msg":"obtaining certificate","identifier":"***mydomain***"}
2023-01-05T17:26:43.645411014Z {"level":"info","ts":1672939603.645018,"logger":"http","msg":"waiting on internal rate limiter","identifiers":["***mydomain***"],"ca":"https://acme-v02.api.letsencrypt.org/directory","account":"caddy@zerossl.com"}
2023-01-05T17:26:43.645450029Z {"level":"info","ts":1672939603.6450877,"logger":"http","msg":"done waiting on internal rate limiter","identifiers":["***mydomain***"],"ca":"https://acme-v02.api.letsencrypt.org/directory","account":"caddy@zerossl.com"}
2023-01-05T17:26:44.642625249Z {"level":"info","ts":1672939604.6421232,"logger":"http.acme_client","msg":"trying to solve challenge","identifier":"***mydomain***","challenge_type":"http-01","ca":"https://acme-v02.api.letsencrypt.org/directory"}
2023-01-05T17:26:55.716696082Z {"level":"error","ts":1672939615.7162724,"logger":"http.acme_client","msg":"challenge failed","identifier":"***mydomain***","challenge_type":"http-01","problem":{"type":"urn:ietf:params:acme:error:connection","title":"","detail":"***myIP***: Fetching http://***mydomain***/.well-known/acme-challenge/Ujcl0NUNVkqqFGUwCAtKjD9-hzREW23yMh6o8Wj9xn0: Timeout during connect (likely firewall problem)","instance":"","subproblems":[]}}
2023-01-05T17:26:55.716726551Z {"level":"error","ts":1672939615.7163532,"logger":"http.acme_client","msg":"validating authorization","identifier":"***mydomain***","problem":{"type":"urn:ietf:params:acme:error:connection","title":"","detail":"***myIP***: Fetching http://***mydomain***/.well-known/acme-challenge/Ujcl0NUNVkqqFGUwCAtKjD9-hzREW23yMh6o8Wj9xn0: Timeout during connect (likely firewall problem)","instance":"","subproblems":[]},"order":"https://acme-v02.api.letsencrypt.org/acme/order/734720381/157068516627","attempt":1,"max_attempts":3}
2023-01-05T17:26:57.073586748Z {"level":"info","ts":1672939617.073253,"logger":"http.acme_client","msg":"trying to solve challenge","identifier":"***mydomain***","challenge_type":"tls-alpn-01","ca":"https://acme-v02.api.letsencrypt.org/directory"}
2023-01-05T17:26:58.437882058Z {"level":"error","ts":1672939618.4375896,"logger":"http.acme_client","msg":"challenge failed","identifier":"***mydomain***","challenge_type":"tls-alpn-01","problem":{"type":"urn:ietf:params:acme:error:tls","title":"","detail":"***myIP***: remote error: tls: internal error","instance":"","subproblems":[]}}
2023-01-05T17:26:58.437912463Z {"level":"error","ts":1672939618.4376519,"logger":"http.acme_client","msg":"validating authorization","identifier":"***mydomain***","problem":{"type":"urn:ietf:params:acme:error:tls","title":"","detail":"***myIP***: remote error: tls: internal error","instance":"","subproblems":[]},"order":"https://acme-v02.api.letsencrypt.org/acme/order/734720381/157068537857","attempt":2,"max_attempts":3}
2023-01-05T17:26:58.437925442Z {"level":"error","ts":1672939618.4376798,"logger":"tls.obtain","msg":"could not get certificate from issuer","identifier":"***mydomain***","issuer":"acme-v02.api.letsencrypt.org-directory","error":"HTTP 400 urn:ietf:params:acme:error:tls - ***myIP***: remote error: tls: internal error"}
2023-01-05T17:26:58.438185725Z {"level":"info","ts":1672939618.4379451,"logger":"http","msg":"waiting on internal rate limiter","identifiers":["***mydomain***"],"ca":"https://acme.zerossl.com/v2/DV90","account":"caddy@zerossl.com"}
2023-01-05T17:26:58.438251538Z {"level":"info","ts":1672939618.4379761,"logger":"http","msg":"done waiting on internal rate limiter","identifiers":["***mydomain***"],"ca":"https://acme.zerossl.com/v2/DV90","account":"caddy@zerossl.com"}
2023-01-05T17:27:23.037250624Z {"level":"info","ts":1672939643.0368254,"logger":"http.acme_client","msg":"trying to solve challenge","identifier":"***mydomain***","challenge_type":"http-01","ca":"https://acme.zerossl.com/v2/DV90"}
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
Have not found /var/www/nextcloud.log