Support intro
Sorry to hear you’re facing problems 
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
Failed to open stream: No such file or directory at /var/www/html/lib/private/Config.php#221","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/127.0.0.0 Safari/537.36","version":"","data":{"app":"PHP"}}
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 29.0.5): replace me
Operating system and version (eg, Ubuntu 24.04): Ubuntu 24.04 LTS
Apache or nginx version (eg, Apache 2.4.25): unknown
PHP version (eg, 8.3): unknown
The issue you are facing: Internal Server Error
The server encountered an internal error and was unable to complete your request.
Please contact the server administrator if this error reappears multiple times, please include the technical details below in your report.
More details can be found in the server log.
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- Enter 192.168.1.249:8080 in address bar of web page
The output of your Nextcloud log in Admin > Logging:
Failed to open stream: No such file or directory at /var/www/html/lib/private/Config.php#221","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/127.0.0.0 Safari/537.36","version":"","data":{"app":"PHP"}}
The output of your config.php file in `/path/to/nextcloud` (make sure you remove any identifiable information!):
not available to me
The output of your Apache/nginx/system log in `/var/log/____`:
not available to me
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
Failed to open stream: No such file or directory at /var/www/html/lib/private/Config.php#221",“userAgent”:“Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/127.0.0.0 Safari/537.36”,“version”:“”,“data”:{“app”:“PHP”}}