Unable to access after update

ℹ️ Support
,
1

After an automatic update, getting 500 errors on UI.

Below is the error log

2024/02/16 00:21:09 [error] 1041#1041: 366 FastCGI sent in stderr: “PHP message: PHP Fatal error: Array and string offset access syntax with curly braces is no longer supported in /var/www/nextcloud/index.php on line 2” while reading response header from upstream, client: ...*, server: testers.com, request: “GET /index.php/204 HTTP/2.0”, upstream: “fastcgi://unix:/var/run/php/php8.1-fpm.sock:”, host: “testers.com”

As I don’t have that of knowledge, I couldn’t find any other information.

Thank you

2

After an automatic update, getting 500 errors on UI

From what to what? Version info is needed. And what do you mean by “automated” precisely?

I would check your nextcloud.log since it may have hints.

3

Because of this i think your PHP version is to old for your Nextcloud version. Please post more details.

  • operating system and version
  • PHP version
  • Nextcloud version
  • logs

Speaks against an outdated PHP version. maybe only the Nextcloud version is too old.

requirements Nextcloud 28

requirements Nextcloud 27

requirements Nextcloud 26

End of Life:
requirements Nextcloud 25

4

Hi,
Thanks for your response.

Operating System:

PRETTY_NAME=“Ubuntu 22.04.3 LTS”
NAME=“Ubuntu”
VERSION_ID=“22.04”
VERSION=“22.04.3 LTS (Jammy Jellyfish)”

PHP:

PHP 8.1.2-1ubuntu2.14 (cli) (built: Aug 18 2023 11:41:11) (NTS)
Copyright (c) The PHP Group
Zend Engine v4.1.2, Copyright (c) Zend Technologies
with Zend OPcache v8.1.2-1ubuntu2.14, Copyright (c), by Zend Technologies

Nextcloud Version:

sudo -u www-data php occ status

  • installed: true
  • version: 27.1.4.1
  • versionstring: 27.1.4
  • edition:
  • maintenance: false
  • needsDbUpgrade: false
  • productname: Nextcloud
  • extendedSupport: false

Nextcloud Logs:

{“reqId”:“cvuSyCFnyCe53gOZOw4I”,“level”:3,“time”:“2023-11-21T22:01:41+00:00”,“remoteAddr”:“2409:40f0:d9:f454:f423:1f6f:368b:35d8”,“user”:“–”,“app”:“PHP”,“method”:“POST”,“url”:“/index.php”,“message”:“mkdir(): Permission denied at /var/www/nextcloud/lib/private/Setup.php#308”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36 Edg/119.0.0.0”,“version”:“”,“data”:{“app”:“PHP”}}
{“reqId”:“PCm1menQKxtTngyhhHZd”,“level”:2,“time”:“2023-11-21T22:07:35+00:00”,“remoteAddr”:“2409:40f0:d9:f454:f423:1f6f:368b:35d8”,“user”:“–”,“app”:“core”,“method”:“POST”,“url”:“/index.php”,“message”:“Session token is invalid because it does not exist”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36 Edg/119.0.0.0”,“version”:“27.1.3.2”,“exception”:{“Exception”:“OC\Authentication\Exceptions\InvalidTokenException”,“Message”:“Token is too short for a generated token, should be the password during basic auth”,“Code”:0,“Trace”:[{“file”:“/var/www/nextcloud/lib/private/User/Session.php”,“line”:782,“function”:“getToken”,“class”:“OC\Authentication\Token\PublicKeyTokenProvider”,“type”:“->”,“args”:[“*** sensitive parameters replaced “]},{“file”:”/var/www/nextcloud/lib/private/User/Session.php",“line”:352,“function”:“validateToken”,“class”:“OC\User\Session”,“type”:“->”,“args”:[" sensitive parameters replaced “]},{“file”:”/var/www/nextcloud/lib/private/Setup.php",“line”:437,“function”:“login”,“class”:“OC\User\Session”,“type”:“->”,“args”:[" sensitive parameters replaced “]},{“file”:”/var/www/nextcloud/core/Controller/SetupController.php",“line”:69,“function”:“install”,“class”:“OC\Setup”,“type”:“->”,“args”:[" sensitive parameters replaced “]},{“file”:”/var/www/nextcloud/lib/base.php",“line”:1001,“function”:“run”,“class”:“OC\Core\Controller\SetupController”,“type”:“->”,“args”:[" sensitive parameters replaced ***”]},{“file”:“/var/www/nextcloud/index.php”,“line”:36,“function”:“handleRequest”,“class”:“OC”,“type”:“::”}],“File”:“/var/www/nextcloud/lib/private/Authentication/Token/PublicKeyTokenProvider.php”,“Line”:155,“message”:“Session token is invalid because it does not exist”,“user”:“admin”,“exception”:{},“CustomMessage”:“Session token is invalid because it does not exist”}}

5

Hi,

Seems no new events logged in nextcloud.log after 21-11-2023

{“reqId”:“cvuSyCFnyCe53gOZOw4I”,“level”:3,“time”:“2023-11-21T22:01:41+00:00”,“remoteAddr”:“2409:40f0:d9:f454:f423:1f6f:368b:35d8”,“user”:“–”,“app”:“PHP”,“method”:“POST”,“url”:“/index.php”,“message”:“mkdir(): Permission denied at /var/www/nextcloud/lib/private/Setup.php#308”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36 Edg/119.0.0.0”,“version”:“”,“data”:{“app”:“PHP”}}
{“reqId”:“PCm1menQKxtTngyhhHZd”,“level”:2,“time”:“2023-11-21T22:07:35+00:00”,“remoteAddr”:“2409:40f0:d9:f454:f423:1f6f:368b:35d8”,“user”:“–”,“app”:“core”,“method”:“POST”,“url”:“/index.php”,“message”:“Session token is invalid because it does not exist”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36 Edg/119.0.0.0”,“version”:“27.1.3.2”,“exception”:{“Exception”:“OC\Authentication\Exceptions\InvalidTokenException”,“Message”:“Token is too short for a generated token, should be the password during basic auth”,“Code”:0,“Trace”:[{“file”:“/var/www/nextcloud/lib/private/User/Session.php”,“line”:782,“function”:“getToken”,“class”:“OC\Authentication\Token\PublicKeyTokenProvider”,“type”:“->”,“args”:[“*** sensitive parameters replaced “]},{“file”:”/var/www/nextcloud/lib/private/User/Session.php",“line”:352,“function”:“validateToken”,“class”:“OC\User\Session”,“type”:“->”,“args”:[" sensitive parameters replaced “]},{“file”:”/var/www/nextcloud/lib/private/Setup.php",“line”:437,“function”:“login”,“class”:“OC\User\Session”,“type”:“->”,“args”:[" sensitive parameters replaced “]},{“file”:”/var/www/nextcloud/core/Controller/SetupController.php",“line”:69,“function”:“install”,“class”:“OC\Setup”,“type”:“->”,“args”:[" sensitive parameters replaced “]},{“file”:”/var/www/nextcloud/lib/base.php",“line”:1001,“function”:“run”,“class”:“OC\Core\Controller\SetupController”,“type”:“->”,“args”:[" sensitive parameters replaced ***”]},{“file”:“/var/www/nextcloud/index.php”,“line”:36,“function”:“handleRequest”,“class”:“OC”,“type”:“::”}],“File”:“/var/www/nextcloud/lib/private/Authentication/Token/PublicKeyTokenProvider.php”,“Line”:155,“message”:“Session token is invalid because it does not exist”,“user”:“admin”,“exception”:{},“CustomMessage”:“Session token is invalid because it does not exist”}}