Ubuntu client halts suddenly

HennyH · November 18, 2021, 9:37am

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Nextcloud version (eg, 20.0.5): 22.2.3
Operating system and version (eg, Ubuntu 20.04): Debian 4.19.0-18-amd64
Apache or nginx version (eg, Apache 2.4.25): Apache 2.4.38
PHP version (eg, 7.4): 7.3.31-1

The issue you are facing:
Nextcloud desktop client stops after a short time. Reinstalling AppImage and installing from Ubuntu snap-store doesn’t make any difference

Is this the first time you’ve seen this error? (Y/N): N

Steps to replicate it:

Start nextcloud client in Ubuntu Studio
wait
it stops after a few messages and syncs. Sometimes in seconds, sometimes after several minutes

The output of your Nextcloud log in Admin > Logging:

[notes] Error: Controller failed with OCP\Files\NotPermittedException
	OCP\Files\NotPermittedException: 

    /var/www/nextcloud/apps/notes/lib/Service/NotesService.php - line 121:
    OC\Files\Node\File->delete()

    /var/www/nextcloud/apps/notes/lib/Controller/NotesApiController.php - line 221:
    OCA\Notes\Service\NotesService->delete("ncp", 16710)

    /var/www/nextcloud/apps/notes/lib/Service/Util.php - line 28:
    OCA\Notes\Controller\NotesApiController->OCA\Notes\Controller\{closure}("*** sensiti ... *")

    /var/www/nextcloud/apps/notes/lib/Controller/Helper.php - line 145:
    OCA\Notes\Service\Util::retryIfLocked(Closure {})

    /var/www/nextcloud/apps/notes/lib/Controller/NotesApiController.php - line 223:
    OCA\Notes\Controller\Helper->handleErrorResponse(Closure {})

    /var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php - line 217:
    OCA\Notes\Controller\NotesApiController->destroy(16710)

    /var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php - line 126:
    OC\AppFramework\Http\Dispatcher->executeController(OCA\Notes\Co ... {}, "destroy")

    /var/www/nextcloud/lib/private/AppFramework/App.php - line 156:
    OC\AppFramework\Http\Dispatcher->dispatch(OCA\Notes\Co ... {}, "destroy")

    /var/www/nextcloud/lib/private/Route/Router.php - line 302:
    OC\AppFramework\App::main("OCA\\Notes\ ... r", "destroy", OC\AppFramew ... {}, { apiVersion ... "})

    /var/www/nextcloud/lib/base.php - line 1006:
    OC\Route\Router->match("/apps/notes ... 0")

    /var/www/nextcloud/index.php - line 36:
    OC::handleRequest()

DELETE /index.php/apps/notes/api/v1/notes/16710?
from 85.149.47.128 by ncp at 2021-11-18T09:09:18+00:00

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

<?php
$CONFIG = array (
  'passwordsalt' => 'xxx',
  'secret' => 'xxx',
  'trusted_domains' => 
  array (
    0 => 'localhost',
    11 => 'xxx',
    1 => '192.168.2.7',
    5 => 'xxx',
    7 => 'xxx',
    8 => 'xxx',
    12 => 'xxx',
    '' => 'xxx',
    20 => '192.168.2.1',
  ),
  'datadirectory' => '/media/myCloudDrive/ncdata',
  'dbtype' => 'mysql',
  'version' => '22.2.3.0',
  'overwrite.cli.url' => 'xxx',
  'dbname' => 'nextcloud',
  'dbhost' => 'localhost',
  'dbport' => '',
  'dbtableprefix' => 'oc_',
  'mysql.utf8mb4' => true,
  'dbuser' => 'ncadmin',
  'dbpassword' => 'xxx,
  'installed' => true,
  'instanceid' => 'oc5satfd8pae',
  'memcache.local' => '\\OC\\Memcache\\Redis',
  'memcache.locking' => '\\OC\\Memcache\\Redis',
  'redis' => 
  array (
    'host' => '/var/run/redis/redis.sock',
    'port' => 0,
    'timeout' => 0.0,
    'password' => 'xxx',
  ),
  'tempdirectory' => '/media/myCloudDrive/ncdata/tmp',
  'mail_smtpmode' => 'sendmail',
  'mail_smtpauthtype' => 'LOGIN',
  'mail_from_address' => 'xx',
  'mail_domain' => 'xxx',
  'preview_max_x' => '2048',
  'preview_max_y' => '2048',
  'jpeg_quality' => '60',
  'overwriteprotocol' => 'https',
  'htaccess.RewriteBase' => '/',
  'maintenance' => false,
  'logfile' => '/media/myCloudDrive/ncdata/nextcloud.log',
  'theme' => '',
  'loglevel' => 2,
  'updater.secret' => 'xxx,
);

The output of your Apache/nginx/system log in /var/log/____:

[error.log]

[Thu Nov 18 00:00:05.364417 2021] [ssl:warn] [pid 983:tid 140587373106304] AH01909: localhost:4443:0 server certificate does NOT include an ID which matches the server name
[Thu Nov 18 00:00:05.378830 2021] [ssl:error] [pid 983:tid 140587373106304] AH02217: ssl_stapling_init_cert: can't retrieve issuer certificate! [subject: CN=debian.xxxx / issuer: CN=debian.xxx / serial: 718552C831D8583E872C8648688E948158FAF427 / notbefore: Jul 14 06:01:44 2021 GMT / notafter: Jul 12 06:01:44 2031 GMT]
[Thu Nov 18 00:00:05.378923 2021] [ssl:error] [pid 983:tid 140587373106304] AH02604: Unable to configure certificate localhost:4443:0 for stapling
[Thu Nov 18 00:00:05.380715 2021] [mpm_event:notice] [pid 983:tid 140587373106304] AH00489: Apache/2.4.38 (Debian) OpenSSL/1.1.1d configured -- resuming normal operations
[Thu Nov 18 00:00:05.380777 2021] [core:notice] [pid 983:tid 140587373106304] AH00094: Command line: '/usr/sbin/apache2'
[Thu Nov 18 08:06:21.381577 2021] [core:error] [pid 21153:tid 140586417907456] [client 45.146.164.110:60616] AH00126: Invalid URI in request POST /cgi-bin/.%2e/.%2e/.%2e/.%2e/bin/sh HTTP/1.1

[nc-access.log]
  GNU nano 3.2                                                                                                                                                         /var/log/apache2/nc-access.log                                                                                                                                                                    

85.149.47.128 - - [18/Nov/2021:10:24:44 +0100] "GET /apps/logreader/poll?lastReqId=YZYb3FVSnI%40QB1ZKfArWoQAAAIA HTTP/2.0" 200 1190 "-" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:94.0) Gecko/20100101 Firefox/94.0"
85.149.47.128 - - [18/Nov/2021:10:24:45 +0100] "DELETE /index.php/apps/notes/api/v1/notes/16654? HTTP/1.1" 500 2180 "-" "Mozilla/5.0 (Android) Nextcloud-android/3.18.0 RC5"
85.149.47.128 - - [18/Nov/2021:10:24:46 +0100] "GET /apps/logreader/poll?lastReqId=YZYb3eo-O4rwQGt7Ssk0agAAAMQ HTTP/2.0" 200 938 "-" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:94.0) Gecko/20100101 Firefox/94.0"
85.149.47.128 - - [18/Nov/2021:10:24:46 +0100] "DELETE /index.php/apps/notes/api/v1/notes/16677? HTTP/1.1" 500 2180 "-" "Mozilla/5.0 (Android) Nextcloud-android/3.18.0 RC5"
85.149.47.128 - - [18/Nov/2021:10:24:47 +0100] "DELETE /index.php/apps/notes/api/v1/notes/16694? HTTP/1.1" 500 2180 "-" "Mozilla/5.0 (Android) Nextcloud-android/3.18.0 RC5"
85.149.47.128 - - [18/Nov/2021:10:24:47 +0100] "DELETE /index.php/apps/notes/api/v1/notes/16695? HTTP/1.1" 500 2180 "-" "Mozilla/5.0 (Android) Nextcloud-android/3.18.0 RC5"
85.149.47.128 - - [18/Nov/2021:10:24:46 +0100] "GET /apps/logreader/poll?lastReqId=YZYb3eo-O4rwQGt7Ssk0awAAANE HTTP/2.0" 200 1047 "-" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:94.0) Gecko/20100101 Firefox/94.0"
85.149.47.128 - - [18/Nov/2021:10:24:48 +0100] "DELETE /index.php/apps/notes/api/v1/notes/16705? HTTP/1.1" 500 2180 "-" "Mozilla/5.0 (Android) Nextcloud-android/3.18.0 RC5"
85.149.47.128 - - [18/Nov/2021:10:24:48 +0100] "DELETE /index.php/apps/notes/api/v1/notes/16711? HTTP/1.1" 500 2180 "-" "Mozilla/5.0 (Android) Nextcloud-android/3.18.0 RC5"
85.149.47.128 - - [18/Nov/2021:10:24:47 +0100] "GET /apps/logreader/poll?lastReqId=YZYb3%40o-O4rwQGt7Ssk0bgAAAM4 HTTP/2.0" 200 1004 "-" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:94.0) Gecko/20100101 Firefox/94.0"
85.149.47.128 - - [18/Nov/2021:10:24:49 +0100] "DELETE /index.php/apps/notes/api/v1/notes/16716? HTTP/1.1" 500 2180 "-" "Mozilla/5.0 (Android) Nextcloud-android/3.18.0 RC5"
85.149.47.128 - - [18/Nov/2021:10:24:49 +0100] "DELETE /index.php/apps/notes/api/v1/notes/16672? HTTP/1.1" 500 2180 "-" "Mozilla/5.0 (Android) Nextcloud-android/3.18.0 RC5"
85.149.47.128 - - [18/Nov/2021:10:24:49 +0100] "GET /apps/logreader/poll?lastReqId=YZYb4Oo-O4rwQGt7Ssk0cAAAANU HTTP/2.0" 200 1010 "-" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:94.0) Gecko/20100101 Firefox/94.0"
85.149.47.128 - - [18/Nov/2021:10:24:50 +0100] "DELETE /index.php/apps/notes/api/v1/notes/16690? HTTP/1.1" 500 2180 "-" "Mozilla/5.0 (Android) Nextcloud-android/3.18.0 RC5"
85.149.47.128 - - [18/Nov/2021:10:24:50 +0100] "GET /apps/logreader/poll?lastReqId=YZYb4eo-O4rwQGt7Ssk0cgAAANM HTTP/2.0" 200 937 "-" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:94.0) Gecko/20100101 Firefox/94.0"
85.149.47.128 - - [18/Nov/2021:10:24:50 +0100] "DELETE /index.php/apps/notes/api/v1/notes/16710? HTTP/1.1" 500 2180 "-" "Mozilla/5.0 (Android) Nextcloud-android/3.18.0 RC5"
85.149.47.128 - - [18/Nov/2021:10:24:51 +0100] "GET /index.php/apps/notes/api/v1/notes?pruneBefore=1637177106 HTTP/1.1" 304 1524 "-" "Mozilla/5.0 (Android) Nextcloud-android/3.18.0 RC5"
85.149.47.128 - - [18/Nov/2021:10:24:50 +0100] "GET /apps/logreader/poll?lastReqId=YZYb4uo-O4rwQGt7Ssk0cwAAAMQ HTTP/2.0" 200 915 "-" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:94.0) Gecko/20100101 Firefox/94.0"
85.149.47.128 - - [18/Nov/2021:10:24:56 +0100] "PUT /apps/user_status/heartbeat HTTP/2.0" 200 178 "-" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:94.0) Gecko/20100101 Firefox/94.0"
85.149.47.128 - - [18/Nov/2021:10:25:07 +0100] "GET /ocs/v2.php/apps/notifications/api/v2/notifications HTTP/2.0" 304 75 "-" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:94.0) Gecko/20100101 Firefox/94.0"
85.149.47.128 - - [18/Nov/2021:10:24:52 +0100] "GET /apps/logreader/poll?lastReqId=YZYb4uo-O4rwQGt7Ssk0dAAAANE HTTP/2.0" 200 86 "-" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:94.0) Gecko/20100101 Firefox/94.0"
85.149.47.128 - - [18/Nov/2021:10:25:12 +0100] "GET /apps/logreader/poll?lastReqId=YZYb4uo-O4rwQGt7Ssk0dAAAANE HTTP/2.0" 200 109 "-" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:94.0) Gecko/20100101 Firefox/94.0"
85.149.47.128 - - [18/Nov/2021:10:25:37 +0100] "GET /ocs/v2.php/apps/notifications/api/v2/notifications HTTP/2.0" 304 75 "-" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:94.0) Gecko/20100101 Firefox/94.0"
85.149.47.128 - - [18/Nov/2021:10:25:32 +0100] "GET /apps/logreader/poll?lastReqId=YZYb4uo-O4rwQGt7Ssk0dAAAANE HTTP/2.0" 200 86 "-" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:94.0) Gecko/20100101 Firefox/94.0"
192.168.2.1 - - [18/Nov/2021:10:25:58 +0100] "GET /index.php/204 HTTP/1.1" 204 7014 "-" "Mozilla/5.0 (Android) Nextcloud-android/3.12.1"
192.168.2.1 - - [18/Nov/2021:10:25:58 +0100] "GET /index.php/204 HTTP/1.1" 204 7016 "-" "Mozilla/5.0 (Android) Nextcloud-android/3.12.1"
192.168.2.1 - - [18/Nov/2021:10:25:58 +0100] "GET /index.php/204 HTTP/1.1" 204 7018 "-" "Mozilla/5.0 (Android) Nextcloud-android/3.12.1"
85.149.47.128 - - [18/Nov/2021:10:26:07 +0100] "GET /ocs/v2.php/apps/notifications/api/v2/notifications HTTP/2.0" 304 75 "-" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:94.0) Gecko/20100101 Firefox/94.0"
85.149.47.128 - - [18/Nov/2021:10:25:52 +0100] "GET /apps/logreader/poll?lastReqId=YZYb4uo-O4rwQGt7Ssk0dAAAANE HTTP/2.0" 200 86 "-" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:94.0) Gecko/20100101 Firefox/94.0"
85.149.47.128 - - [18/Nov/2021:10:26:13 +0100] "GET /apps/logreader/poll?lastReqId=YZYb4uo-O4rwQGt7Ssk0dAAAANE HTTP/2.0" 200 86 "-" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:94.0) Gecko/20100101 Firefox/94.0"
85.149.47.128 - - [18/Nov/2021:10:26:31 +0100] "PROPFIND /remote.php/dav/calendars/ncp/personal/ HTTP/2.0" 207 1494 "-" "DAVx5/4.0-ose (2021/10/13; dav4jvm; okhttp/4.9.1) Android/10"
85.149.47.128 - - [18/Nov/2021:10:26:37 +0100] "GET /ocs/v2.php/apps/notifications/api/v2/notifications HTTP/2.0" 304 75 "-" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:94.0) Gecko/20100101 Firefox/94.0"
85.149.47.128 - - [18/Nov/2021:10:26:35 +0100] "PROPFIND /remote.php/dav/calendars/ncp/contact_birthdays/ HTTP/2.0" 207 1500 "-" "DAVx5/4.0-ose (2021/10/13; dav4jvm; okhttp/4.9.1) Android/10"


[nc-error.log]
[Thu Nov 18 09:22:52.597051 2021] [proxy_fcgi:error] [pid 21153:tid 140587066189568] (70007)The timeout specified has expired: [client 85.149.47.128:56632] AH01075: Error dispatching request to : (reading input brigade)

tflidd · November 24, 2021, 10:13am

the desktop client also has logfiles:
https://docs.nextcloud.com/desktop/3.3/troubleshooting.html

HennyH · November 24, 2021, 2:03pm

Thank you very much. I could start the making of the debug file in the few seconds the client was up.

These are the last warnings in the file:

2021-11-23 10:47:46:815 [ debug nextcloud.sync.database.sql ] [ OCC::SqlQuery::bindValue ]: SQL bind 1 -2631705713114798469
2021-11-23 10:47:46:815 [ debug nextcloud.sync.database.sql ] [ OCC::SqlQuery::exec ]: SQL exec “SELECT path, inode, modtime, type, md5, fileid, remotePerm, filesize, ignoredChildrenRemote, contentchecksumtype.name || ‘:’ || contentChecksum, e2eMangledName, isE2eEncrypted FROM metadata LEFT JOIN checksumtype as contentchecksumtype ON metadata.contentChecksumTypeId == contentchecksumtype.id WHERE parent_hash(path) = ?1 ORDER BY path||’/’ ASC”
2021-11-23 10:47:46:815 [ info sync.discovery ]: Processing “Fonts/windows fon/8514fix.fon” | valid: false/true/false | mtime: 0/1244666592/0 | size: 0/10976/0 | etag: “”//"" | checksum: “”//"" | perm: “”//"" | fileid: “”//"" | inode: 0/43780574/ | type: CSyncEnums::ItemTypeSkip/CSyncEnums::ItemTypeFile/CSyncEnums::ItemTypeFile | e2ee: false/false | e2eeMangledName: “”/""
2021-11-23 10:47:46:815 [ warning sync.discovery ]: File “Fonts/windows fon/8514fix.fon” was modified before the last sync run and is not in the sync journal and server
2021-11-23 10:47:46:815 [ debug nextcloud.sync.database.sql ] [ OCC::SqlQuery::bindValue ]: SQL bind 1 43780574
2021-11-23 10:47:46:815 [ debug nextcloud.sync.database.sql ] [ OCC::SqlQuery::exec ]: SQL exec “SELECT path, inode, modtime, type, md5, fileid, remotePerm, filesize, ignoredChildrenRemote, contentchecksumtype.name || ‘:’ || contentChecksum, e2eMangledName, isE2eEncrypted FROM metadata LEFT JOIN checksumtype as contentchecksumtype ON metadata.contentChecksumTypeId == contentchecksumtype.id WHERE inode=?1”
2021-11-23 10:47:46:815 [ warning nextcloud.sync.discovery ]: ENFORCE(FAILING) “Fonts/8514fix.fon”
2021-11-23 10:47:46:815 [ warning nextcloud.sync.discovery ]: instruction == CSYNC_INSTRUCTION_REMOVE false
2021-11-23 10:47:46:815 [ warning nextcloud.sync.discovery ]: ((*it)->_type == ItemTypeVirtualFile && instruction == CSYNC_INSTRUCTION_NEW) false
2021-11-23 10:47:46:815 [ warning nextcloud.sync.discovery ]: ((*it)->_isRestoration && instruction == CSYNC_INSTRUCTION_NEW)) false
2021-11-23 10:47:46:815 [ warning nextcloud.sync.discovery ]: instruction CSyncEnums::CSYNC_INSTRUCTION_IGNORE
2021-11-23 10:47:46:815 [ warning nextcloud.sync.discovery ]: (*it)->_type CSyncEnums::ItemTypeFile
2021-11-23 10:47:46:815 [ warning nextcloud.sync.discovery ]: (*it)->_isRestoration true
2021-11-23 10:47:46:815 [ fatal default ]: ENFORCE: “false” in file /build/nextcloud-desktop-jdvq4P/nextcloud-desktop-3.3.6-20211028.151202.6d3270dd2/src/libsync/discoveryphase.cpp, line 188

I hope this is sufficient.

Bedankt en de hartelijke groeten,
Henny

HennyH · November 30, 2021, 8:10am

At this moment, nearly a week later, the client behaves better in Ubuntu Studio, but I can’t reason why. It stops only two or three times a day. So, I suggest the moderator of this forum deletes my post because there will not ever be an answer. Only the link to the troubleshooting-page was very helpful.

Groetjes!