Two-Factor TOTP Provider // One user lost 2FA Code

ℹ️ Support
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1

Hello,

running Nextcloud 30.0.10 hosted with 2FA enabled. Hosted means, I do not have access to the commandline.

Issue: one user lost his 2FA code. How to disable 2FA for only this user without deleting his accout etc?

2
  1. I would ask your hoster for support…
  2. there is also an two factor admin support app which could help if you can install it
2 Likes
3

Yes, I know this plugin, but asking the hoster is not an option. Sadly, everything commandline is not an option…

This is kind of a dealbreaker, if the totp plugin does not allow easy admin access, because I bet this happens all the time.

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This allows you to execute occ commands on the web:

2 Likes
5

This worked. You guys are awsome! Thank you!

6

OCC Web has been very unreliable in recent years. It is possible that it will stop working at some point. It is not a good idea to operate a Nextcloud with possibly important data and high security requirements on a web space. I can only advise against it.

1 Like
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So, that means I was able to rescue this one user, but the next could be doomed. Thats a bummer.

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