Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can.
The Basics
- Nextcloud Server version (e.g., 29.x.x):
- 29.0.16.
- Operating system and version (e.g., Ubuntu 24.04):
- FreeBSD 14.3
- Web server and version (e.g, Apache 2.4.25):
- apache24-2.4.65_1
- Reverse proxy and version _(e.g. nginx 1.27.2)
No
- PHP version (e.g, 8.3):
8.3
- Is this the first time you’ve seen this error? (Yes / No):
Yes
- When did this problem seem to first start?
While trying to upgrade
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
- Bare Metal/Archive
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
su -m www -c 'php /usr/local/www/nextcloud/updater/updater.phar'
Nextcloud Updater - version: v29.0.0-1-g9293bcb dirty
Current version is 29.0.16.
Update to Nextcloud 30.0.16 available. (channel: "stable")
Following file will be downloaded ....
Info: Pressing Ctrl-C will finish the currently running step and then stops the updater.
[✘] Check for expected files failed
The following extra files have been found:
(null)
Update failed. To resume or retry just execute the updater again.
also while running integrity check:
occ integrity:check-core
su -m www -c "php /usr/local/www/nextcloud/occ integrity:check-core"
- EXTRA_FILE:
- (null):
- expected:
- current: c398158f8bd7dc4b465fd5fbedc3244a4a9c70c8f8fe479fba0b0c9cf4ae5ff14a0aedff6f632b9a642061374f20f0925731f1aea33763ee0b9f982dc6adb9fa
which file is expected, which file is current ???
Steps to replicate it (hint: details matter!):
- Run the updater,
- accept the upgrade
Log entries
- nothing in the logs
Configuration
Nextcloud
The output of occ config:list system
or similar is best, but, if not possible, the contents of your config.php
file from /path/to/nextcloud
is fine (make sure to remove any identifiable information!):
su -m www -c "php /usr/local/www/nextcloud/occ config:list system"
{
"system": {
"maintenance_window_start": 1,
"apps_paths": [
{
"path": "\/usr\/local\/www\/nextcloud\/apps",
"url": "\/apps",
"writable": true
},
{
"path": "\/usr\/local\/www\/nextcloud\/apps-pkg",
"url": "\/apps-pkg",
"writable": false
}
],
"log_type": "file",
"logfilemode": 416,
"logfile": "\/var\/log\/nextcloud\/nextcloud.log",
"loglevel": 2,
"logdateformat": "Y-m-d H:i:s",
"logtimezone": "Asia\/Tbilisi",
"log.condition": {
"apps": [
"admin_audit"
]
},
"memcache.local": "\\OC\\Memcache\\APCu",
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"port": 0
},
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"***REMOVED SENSITIVE VALUE***",
"10.51.0.1"
],
"default_phone_region": "GE",
"default_timezone": "Asia\/Tbilisi",
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "29.0.16.1",
"overwrite.cli.url": "***REMOVED SENSITIVE VALUE***",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"mail_smtpmode": "smtp",
"mail_smtpsecure": "ssl",
"mail_sendmailmode": "smtp",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtpauthtype": "LOGIN",
"mail_smtpauth": 1,
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "465",
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"maintenance": false,
"theme": "",
"has_rebuilt_cache": true,
"updater.release.channel": "stable",
"app_install_overwrite": [
"files_mindmap",
"drawio",
"files_markdown",
"flowupload",
"files_videoplayer"
]
}
}