Support intro
Sorry to hear you’re facing problems 
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 29.0.5): 29.0.3
Operating system and version (eg, Ubuntu 24.04): Ubuntu 22.04
Apache or nginx version (eg, Apache 2.4.25): Apache 2.4.52-1ubuntu4.12
PHP version (eg, 8.3): 8.1.2-1ubuntu2.18
The issue you are facing:
Trying to get pictures to show up on a trip map. We have recently taken a few trips an have had the Phonetrack running on both an android phone and an iPhone (using the Traccar client). I have been able to create a new map in Maps for each of the trips, have imported the track and the track is successfully showing up. The default map is showing all pictures successfully. When I click on trip map and enable the track the “My Photos” shows “0” (when clicking on the default map it shows 4K and the pictures show up). When I click on the 3 dots beside my photos and select “Suggest Photo Locations” the window that comes up says there are no suggestions found. How do I get the pictures that are relavent to that trip to show up?
Is this the first time you’ve seen this error? (Y/N): I have never been able to get it to work.
Steps to replicate it:
The output of your Nextcloud log in Admin > Logging:
PASTE HERE
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
1 => 'FQDN_to_site',
),
'datadirectory' => '/mnt/disk1/nextcloud_data',
'dbtype' => 'mysql',
'version' => '29.0.3.4',
'overwrite.cli.url' => 'https://FQDN_to_site',
'htaccess.RewriteBase' => '/',
'dbname' => 'nextcloud',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'nextcloud',
'dbpassword' => 'passw@rd',
'installed' => true,
'memories.exiftool' => '/var/www/nextcloud/apps/memories/bin-ext/exiftool-amd64-glibc',
'memories.vod.path' => '/var/www/nextcloud/apps/memories/bin-ext/go-vod-amd64',
'default_phone_region' => 'CA',
'mail_from_address' => 'nextcloud',
'mail_smtpmode' => 'smtp',
'mail_sendmailmode' => 'smtp',
'mail_domain' => 'mail_domain',
'mail_smtphost' => 'mailhost',
'memcache.local' => '\\OC\\Memcache\\APCu',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'memcache.distributed' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => 'localhost',
'port' => 6379,
),
'preview_libreoffice_path' => '/usr/bin/libreoffice',
'enable_previews' => true,
'enabledPreviewProviders' =>
array (
0 => 'OC\\Preview\\TXT',
1 => 'OC\\Preview\\MarkDown',
2 => 'OC\\Preview\\OpenDocument',
3 => 'OC\\Preview\\PDF',
4 => 'OC\\Preview\\MSOffice2003',
5 => 'OC\\Preview\\MSOfficeDoc',
6 => 'OC\\Preview\\Image',
7 => 'OC\\Preview\\Photoshop',
8 => 'OC\\Preview\\TIFF',
9 => 'OC\\Preview\\SVG',
10 => 'OC\\Preview\\Font',
11 => 'OC\\Preview\\MP3',
12 => 'OC\\Preview\\Movie',
13 => 'OC\\Preview\\MKV',
14 => 'OC\\Preview\\MP4',
15 => 'OC\\Preview\\AVI',
),
'memories.vod.disable' => false,
'maintenance' => false,
'theme' => '',
'loglevel' => 2,
'memories.vod.ffmpeg' => '/usr/bin/ffmpeg',
'memories.vod.ffprobe' => '/usr/bin/ffprobe',
'memories.db.triggers.fcu' => true,
'updater.secret' => '$2y$10$aYpanFPFidhUN/SLKT0saemePX/5O1T1Nkfq0UmCJA6cwAyQ/aDVe',
);
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
[cron] Warning: Used memory grew by more than 10 MB when executing job OC\FilesMetadata\Job\UpdateSingleMetadata (id: 785561, arguments: ["heather",2492077]): 48.5 MB (before: 31.7 MB)
from ? by -- at Jul 22, 2024 at 6:45:03 AM