Nextcloud version (eg, 20.0.5): 21.0.1
Operating system and version (eg, Ubuntu 20.04): Debian bullseye
Apache or nginx version (eg, Apache 2.4.25): Apache 2.4.48
PHP version (eg, 7.4): php7.4
The issue you are facing:
I have the situation that I have 3 different trashbin views on 3 loadbalanced nextcloud hosts
On node 1 I see one file and one folder.
On node2 I see nothing (empty trashbin)
On node3 I see one folder.
node1:
node2:
node3:
When I try to remove the files within the GUI I get an error (“Error while removing file from trashbin”), which is quite logical because they are not there physically.
I did then "occ trashbin:cleanup " command, nothing changed.
On the file system I have no files_trashbin directory.
The table oc_filecache in the database has 4887 entries for my user.
I tried some workarounds from this article Can't access to the trashbin - #17 by FernandoJG but it did not help (in fact inserting the ‘int’ patch made my nextcloud unusable).
So my questions are the following:
- How can I act to get a reasonable, consistent view of the trashbin ?
- Why are the non-existing trashbin entries still stored in the database? This blows up the table oc_filecache which has meanwhile ~ 6.7 Million records.
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- Delete some files
- Go into trashbin
- Compare on all web servers
The output of your Nextcloud log in Admin > Logging:
Fatal webdav Exception: Failed to remove item from trashbin at apps/groupfolders/lib/Trash/TrashBackend.php line 163 2021-06-25T12:00:35+02:00
0. apps/files_trashbin/lib/Trash/TrashManager.php line 69
OCA\GroupFolders\Trash\TrashBackend->removeItem(
)
1. .../files_trashbin/lib/Sabre/AbstractTrash.php line 90
OCA\Files_Trashbin\Trash\TrashManager->removeItem(
)
2. 3rdparty/sabre/dav/lib/DAV/Tree.php line 179
OCA\Files_Trashbin\Sabre\AbstractTrash->delete(
)
3. 3rdparty/sabre/dav/lib/DAV/CorePlugin.php line 281
Sabre\DAV\Tree->delete(
)
4. 3rdparty/sabre/event/lib/WildcardEmitterTrait.php line 89
Sabre\DAV\CorePlugin->httpDelete(
)
5. 3rdparty/sabre/dav/lib/DAV/Server.php line 472
Sabre\DAV\Server->emit(
)
6. 3rdparty/sabre/dav/lib/DAV/Server.php line 253
Sabre\DAV\Server->invokeMethod(
)
7. 3rdparty/sabre/dav/lib/DAV/Server.php line 321
Sabre\DAV\Server->start(
)
8. apps/dav/lib/Server.php line 332
Sabre\DAV\Server->exec(
)
9. apps/dav/appinfo/v2/remote.php line 35
OCA\DAV\Server->exec(
)
10. remote.php line 167
require_once("\/srv\/node3.web.nextcloud....\/nextcloud\/apps\/dav\/appinfo\/v2\/remote.php")
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
{
"system": {
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"localhost",
"node3.web.nextcloud.example.com",
"nextcloud.example.com"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "pgsql",
"version": "21.0.1.1",
"overwrite.cli.url": "https:\/\/nextcloud.example.com",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"overwrite.host": "nextcloud.example.com",
"overwriteprotocol": "https",
"memcache.local": "\\OC\\Memcache\\Memcached",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"port": "6379",
"password": "***REMOVED SENSITIVE VALUE***"
},
"memcache.distributed": "\\OC\\Memcache\\Redis",
"memcache.locking": "\\OC\\Memcache\\Redis",
"updater.release.channel": "stable",
"trashbin_retention_obligation": "92",
"defaultapp": "files",
"logtimezone": "Europe\/Zurich",
"log_rotate_size": "943718400",
"default_phone_region": "CH",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"skeletondirectory": "\/srv\/node3.web.nextcloud.example.com\/nextcloud\/skeleton-template",
"theme": "",
"lost_password_link": "disabled"
},
"apps": {
"accessibility": {
"types": "",
"enabled": "yes",
"installed_version": "1.7.0"
},
"activity": {
"types": "filesystem",
"enabled": "yes",
"installed_version": "2.14.3"
},
"backgroundjob": {
"lastjob": "690108"
},
"bruteforcesettings": {
"installed_version": "2.1.0",
"types": "",
"enabled": "yes"
},
"cloud_federation_api": {
"types": "filesystem",
"enabled": "yes",
"installed_version": "1.4.0"
},
"comments": {
"types": "logging",
"enabled": "yes",
"installed_version": "1.11.0"
},
"contacts": {
"enabled": "yes",
"types": "dav",
"installed_version": "3.5.1"
},
"contactsinteraction": {
"types": "dav",
"enabled": "yes",
"installed_version": "1.2.0"
},
"core": {
"vendor": "nextcloud",
"public_webdav": "dav\/appinfo\/v1\/publicwebdav.php",
"public_files": "files_sharing\/public.php",
"moveavatarsdone": "yes",
"previewsCleanedUp": "1",
"oc.integritycheck.checker": "{\"core\":{\"FILE_MISSING\":{\"3rdparty\\\/aws\\\/aws-sdk-php\\\/src\\\/data\\\/accessanalyzer\\\/2019-11-01\\\/api-2.json.php\":{\"expected\":\"8b3ccf6e51c92a8cdbf5b21d5f8d0cc97162e994f8fa4e7f7f47872d585c47...
"backgroundjobs_mode": "cron",
"installed.bundles": "[\"CoreBundle\"]",
"lastupdateResult": "{\"version\":\"21.0.2.1\",\"versionstring\":\"Nextcloud 21.0.2\",\"url\":\"https:\\\/\\\/download.nextcloud.com\\\/server\\\/releases\\\/nextcloud-21.0.2.zip\",\"web\":\"https:\\\/\\\/docs.nextcloud.com\\\/server\\\/21\\\/admin_manual\\\/maintenance\\\/upgrade.html\",\"changes\":\"https:\\\/\\\/updates.nextcloud.com\\\/changelog_server\\\/?version=21.0.2\",\"autoupdater\":\"1\",\"eol\":\"0\"}",
"installedat": "1622577491.5242",
"lastcron": "1624530324",
"lastupdatedat": "1624566757",
"theming.variables": "6f4ef1240090ef23eef18cef9374d344"
},
"dashboard": {
"installed_version": "7.1.0",
"types": "",
"enabled": "yes"
},
"dav": {
"types": "filesystem",
"enabled": "yes",
"chunks_migrated": "1",
"installed_version": "1.17.1",
"regeneratedBirthdayCalendarsForYearFix": "yes",
"buildCalendarSearchIndex": "yes",
"buildCalendarReminderIndex": "yes"
},
"federatedfilesharing": {
"types": "",
"enabled": "yes",
"installed_version": "1.11.0"
},
"federation": {
"types": "authentication",
"enabled": "yes",
"installed_version": "1.11.0"
},
"files": {
"types": "filesystem",
"enabled": "yes",
"installed_version": "1.16.0",
"cronjob_scan_files": "8500"
},
"files_pdfviewer": {
"types": "",
"enabled": "yes",
"installed_version": "2.1.0"
},
"files_rightclick": {
"types": "",
"enabled": "yes",
"installed_version": "1.0.0"
},
"files_sharing": {
"types": "filesystem",
"enabled": "yes",
"installed_version": "1.13.1"
},
"files_trashbin": {
"installed_version": "1.11.0",
"types": "filesystem,dav",
"enabled": "yes"
},
"files_versions": {
"types": "filesystem,dav",
"enabled": "yes",
"installed_version": "1.14.0"
},
"files_videoplayer": {
"types": "",
"enabled": "yes",
"installed_version": "1.10.0"
},
"firstrunwizard": {
"types": "logging",
"enabled": "yes",
"installed_version": "2.10.0"
},
"groupfolders": {
"installed_version": "9.0.2",
"types": "filesystem,dav",
"enabled": "yes"
},
"logreader": {
"types": "",
"enabled": "yes",
"installed_version": "2.6.0"
},
"lookup_server_connector": {
"types": "authentication",
"enabled": "yes",
"installed_version": "1.9.0"
},
"nextcloud_announcements": {
"types": "logging",
"enabled": "yes",
"installed_version": "1.10.0",
"pub_date": "Thu, 24 Oct 2019 00:00:00 +0200"
},
"notifications": {
"types": "logging",
"enabled": "yes",
"installed_version": "2.9.0"
},
"oauth2": {
"types": "authentication",
"enabled": "yes",
"installed_version": "1.9.0"
},
"password_policy": {
"enabled": "yes",
"types": "authentication",
"installed_version": "1.11.0"
},
"photos": {
"types": "",
"enabled": "yes",
"installed_version": "1.3.0"
},
"previewgenerator": {
"enabled": "yes",
"types": "filesystem",
"installed_version": "3.1.1",
"pid": "2476"
},
"privacy": {
"types": "",
"enabled": "yes",
"installed_version": "1.5.0"
},
"provisioning_api": {
"types": "prevent_group_restriction",
"enabled": "yes",
"installed_version": "1.11.0"
},
"recommendations": {
"types": "",
"enabled": "yes",
"installed_version": "1.0.0"
},
"serverinfo": {
"types": "",
"enabled": "yes",
"installed_version": "1.11.0"
},
"settings": {
"types": "",
"enabled": "yes",
"installed_version": "1.3.0"
},
"sharebymail": {
"types": "filesystem",
"enabled": "yes",
"installed_version": "1.11.0"
},
"support": {
"types": "session",
"enabled": "yes",
"installed_version": "1.4.0",
"last_notification": "1617999316",
"SwitchUpdaterServerHasRun": "yes"
},
"survey_client": {
"types": "",
"enabled": "yes",
"installed_version": "1.9.0"
},
"systemtags": {
"types": "logging",
"enabled": "yes",
"installed_version": "1.11.0"
},
"text": {
"types": "dav",
"enabled": "yes",
"installed_version": "3.2.0"
},
"theming": {
"types": "logging",
"enabled": "yes",
"color": "#697d91",
"logoMime": "image\/svg+xml",
"installed_version": "1.12.0"
},
"twofactor_backupcodes": {
"types": "",
"enabled": "yes",
"installed_version": "1.10.0"
},
"updatenotification": {
"types": "",
"enabled": "yes",
"contacts": "3.5.1",
"installed_version": "1.11.0",
"previewgenerator": "3.1.1",
"core": "21.0.2.1",
"update_check_errors": "0",
"groupfolders": "9.0.2"
},
"user_ldap": {
"s01ldap_matching_rule_in_chain_state": "unavailable",
"types": "authentication",
"enabled": "yes",
"installed_version": "1.11.0",
"s01ldap_backup_port": "636",
(...)
"s01ldap_port": "636",
},
"user_status": {
"installed_version": "1.1.1",
"types": "",
"enabled": "yes"
},
"viewer": {
"types": "",
"enabled": "yes",
"installed_version": "1.5.0"
},
"weather_status": {
"installed_version": "1.1.0",
"types": "",
"enabled": "yes"
},
"workflowengine": {
"types": "filesystem",
"enabled": "yes",
"installed_version": "2.3.0"
}
}
}
The output of your Apache/nginx/system log in /var/log/____:
XXX.YYY.227.45 - - [25/Jun/2021:10:15:56 +0200] "POST /index.php/apps/text/session/sync HTTP/2.0" 200 1366 "-" "Mozilla/5.0 (X11; Linux x86_64; rv:89.0) Gecko/20100101 Fire
fox/89.0"
XXX.YYY.227.45 - - [25/Jun/2021:10:15:57 +0200] "PROPFIND /remote.php/dav/trashbin/dxk1/trash HTTP/2.0" 207 1669 "-" "Mozilla/5.0 (X11; Linux x86_64; rv:89.0) Gecko/20100101 Firefox/89.0"
XXX.YYY.227.45 - - [25/Jun/2021:10:15:59 +0200] "POST /index.php/apps/text/session/sync HTTP/2.0" 200 1366 "-" "Mozilla/5.0 (X11; Linux x86_64; rv:89.0) Gecko/20100101 Firefox/89.0"
XXX.YYY.227.45 - - [25/Jun/2021:10:16:00 +0200] "GET /ocs/v2.php/apps/notifications/api/v2/notifications HTTP/2.0" 304 182 "-" "Mozilla/5.0 (X11; Linux x86_64; rv:89.0) Gecko/20100101 Firefox/89.0"
XXX.YYY.227.45 - - [25/Jun/2021:10:16:02 +0200] "POST /index.php/apps/text/session/sync HTTP/2.0" 200 1366 "-" "Mozilla/5.0 (X11; Linux x86_64; rv:89.0) Gecko/20100101 Firefox/89.0"
XXX.YYY.227.45 - - [25/Jun/2021:10:16:06 +0200] "POST /index.php/apps/text/session/sync HTTP/2.0" 200 1366 "-" "Mozilla/5.0 (X11; Linux x86_64; rv:89.0) Gecko/20100101 Firefox/89.0"