Support intro
Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 12.0.2): 13.0.4
Operating system and version (eg, Ubuntu 17.04): Raspbian (Debian Stretch)
Hardware: Raspberry 3B+
Apache or nginx version (eg, Apache 2.4.25): lighttpd 14.4.45
PHP version (eg, 7.1): 7.0.30-0+deb9u1
The issue you are facing:
Trying to Sync a Picture using Foldersync getting a timeout with a videofile which is 435Mb. The video is uploaded and after that i get a timeout. The Desktopclient on windows is downloading the file. A byte by byte check shows the files are identical. The nexcloud andorid client throws an error but i cant read the hole error. When i upload the file via the desktop client, foldersync(timeout) and the nextcloud client aren’t able to download the file.
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- Upload a file ( via WEB, foldersync, desktopclient) above 300mb. Not necessarily a videofile
- Try to sync via Foldersync or download via android Nextcloudclient
The output of your Nextcloud log in Admin > Logging:
If this mean the log from the Webadminpage, no error shows up.
Output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => 'xxxxxxxxxxx',
'passwordsalt' => 'xxxxxxxxxxxxxxxxxx',
'secret' => 'xxxxxxxxxxxxxxxxxx',
'trusted_domains' =>
array (
0 => '192.168.1.4',
1 => 'my.myfritz.net',
2 => 'raspberrypi.my.myfritz.net',
),
'datadirectory' => '/media/usb1/nextcloud',
'overwrite.cli.url' => 'http://192.168.1.4/nextcloud',
'dbtype' => 'pgsql',
'version' => '13.0.4.0',
'dbname' => 'nextcloud',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'dbuser' => 'nextcloud',
'dbpassword' => 'xxxxxxxxxxxxxxxxxx',
'installed' => true,
'memcache.local' => '\\OC\\Memcache\\APCu',
'maintenance' => false,
'theme' => '',
'loglevel' => 2,
);
The output of your Apache/nginx/system log in /var/log/____
:
don’t know what to post here