Hello Folks, does anyone know of an OpenSource Ticketing Software that can integrate with Nextcloud?
I ask because we are trying to make a automated ticketing system for our Call Center.
When we get a request for assistance, we need to be able to track the clients as they go through our program.
I am also curious about what folks use for a CRM. Is Nextcloud integrated with any CRM softwares?
Thank you
Joel
Lol. I was just trying to download it!
I am also looking at Odoo but that platform seems a little too much for our needs. We need a ticketing system that integrates with our NC instance and is free.
Once I get it downloaded I will tell you folks what I think.
And please check out our projects. Thanks!
I don’t know of anything specific, most orgs I’ve worked with of late have ended up using ServiceNow, but that’s not exactly free…
Are you expecting your call handlers to use this ticket tool, or your end users?
How many tickets a day do you expect to open?
Do tickets need to be private or is it OK for others to be able to see them too?
If this is an small internal helpdesk then could you adopt Deck in some way? Obviously this is no good if you’re expecting external people to raise tickets, or if you don’t want anyone to see others tickets.
Good luck, and please share what you eventually settle on.
=R
Thank you so much Richard! Great questions.
I am using Deck for the tickets and i am replicating it in OpenProject. I think the better option in this case is the more functionaly ribust OpenProject. Deck is a great tool and my favorite NC app (for andriod).
Are you expecting your call handlers to use this ticket tool, or your end users?
A).The Peer Recovery Support Specialist will handle the ticketing. Its just meant as a guidline and sub-tasks that facilitate the Recovery Program we offer. Idealy the ticketing process can be automated to semd emails and other key fuctions.
I dont think OpenProject has that capability.
How many tickets a day do you expect to open?
Do tickets need to be private or is it OK for others to be able to see them too?
A.) The tickets will be private to the PRSS and the client. There are 4 major workflows that need to be tracked for each client. That includes workflows for Intake Meeting, Coaching, and others.
If this is an small internal helpdesk then could you adopt Deck in some way? Obviously this is no good if you’re expecting external people to raise tickets, or if you don’t want anyone to see others tickets
A.).This is what I have started to use Deck. I am outlining all the workflows and using cards as ticket items and creating sub-tasks to guide the experience.
Basically I have decided to make NC our main operations hub for oir whole organization. The apps we create for Peer Recovery Support and othe community services will be directly integratabpe with NC.
I love the sofware and apps.
Thank you for your interest and suggestions!
Joel
I was also suggest Zammad which it an OpenSource ticketing system. I am goimg to download that and give it a spin. Ty