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Sorry to hear you’re facing problems
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In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 20.0.5): nextcloud:27.0.0-ls254
Operating system and version (eg, Ubuntu 20.04): unraid Version: 6.11.1
Apache or nginx version (eg, Apache 2.4.25): 2.4.57
PHP version (eg, 7.4): 8.2.7
The issue you are facing:
Nextcloud webpage wont load
This version of Nextcloud is not compatible with PHP>=8.2. You are currently running 8.2.7.
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- Loading webpage for nextcloud comes up with above error message
The output of your Nextcloud log in Admin > Logging:
s":"GuzzleHttp\\Middleware","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/config/www/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php","line":153,"function":"callHandler","class":"GuzzleHttp\\Promise\\Promise","type":"::"},{"file":"/config/www/nextcloud/3rdparty/guzzlehttp/promises/src/TaskQueue.php","line":48,"function":"GuzzleHttp\\Promise\\{closure}","class":"GuzzleHttp\\Promise\\Promise","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/config/www/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php","line":248,"function":"run","class":"GuzzleHttp\\Promise\\TaskQueue","type":"->"},{"file":"/config/www/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php","line":224,"function":"invokeWaitFn","class":"GuzzleHttp\\Promise\\Promise","type":"->"},{"file":"/config/www/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php","line":269,"function":"waitIfPending","class":"GuzzleHttp\\Promise\\Promise","type":"->"},{"file":"/config/www/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php","line":226,"function":"invokeWaitList","class":"GuzzleHttp\\Promise\\Promise","type":"->"},{"file":"/config/www/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php","line":62,"function":"waitIfPending","class":"GuzzleHttp\\Promise\\Promise","type":"->"},{"file":"/config/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Client.php","line":187,"function":"wait","class":"GuzzleHttp\\Promise\\Promise","type":"->"},{"file":"/config/www/nextcloud/lib/private/Http/Client/Client.php","line":218,"function":"request","class":"GuzzleHttp\\Client","type":"->"},{"file":"/config/www/nextcloud/apps/richdocuments/lib/Service/CapabilitiesService.php","line":136,"function":"get","class":"OC\\Http\\Client\\Client","type":"->"},{"file":"/config/www/nextcloud/apps/richdocuments/lib/Service/CapabilitiesService.php","line":74,"function":"refetch","class":"OCA\\Richdocuments\\Service\\CapabilitiesService","type":"->"},{"file":"/config/www/nextcloud/apps/richdocuments/lib/AppInfo/Application.php","line":80,"function":"getCapabilities","class":"OCA\\Richdocuments\\Service\\CapabilitiesService","type":"->"},{"file":"/config/www/nextcloud/lib/private/AppFramework/Bootstrap/FunctionInjector.php","line":67,"function":"OCA\\Richdocuments\\AppInfo\\{closure}","class":"OCA\\Richdocuments\\AppInfo\\Application","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/config/www/nextcloud/lib/private/AppFramework/Bootstrap/BootContext.php","line":51,"function":"injectFn","class":"OC\\AppFramework\\Bootstrap\\FunctionInjector","type":"->"},{"file":"/config/www/nextcloud/apps/richdocuments/lib/AppInfo/Application.php","line":135,"function":"injectFn","class":"OC\\AppFramework\\Bootstrap\\BootContext","type":"->"},{"file":"/config/www/nextcloud/lib/private/AppFramework/Bootstrap/Coordinator.php","line":190,"function":"boot","class":"OCA\\Richdocuments\\AppInfo\\Application","type":"->"},{"file":"/config/www/nextcloud/lib/private/legacy/OC_App.php","line":208,"function":"bootApp","class":"OC\\AppFramework\\Bootstrap\\Coordinator","type":"->"},{"file":"/config/www/nextcloud/lib/private/legacy/OC_App.php","line":141,"function":"loadApp","class":"OC_App","type":"::"},{"file":"/config/www/nextcloud/ocs/v1.php","line":57,"function":"loadApps","class":"OC_App","type":"::"},{"file":"/config/www/nextcloud/ocs/v2.php","line":23,"args":["/config/www/nextcloud/ocs/v1.php"],"function":"require_once"}],"File":"/config/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Exception/RequestException.php","Line":113,"message":"Failed to fetch the Collabora capabilities endpoint: Client error: `GET https://192.168.1.64:444/apps/richdocumentscode/proxy.php?req=/hosting/capabilities` resulted in a `404 Not Found` response:\n<html>\r\n<head><title>404 Not Found</title></head>\r\n<body>\r\n<center><h1>404 Not Found</h1></center>\r\n<hr><center>nginx</c (truncated...)\n","exception":{},"CustomMessage":"Failed to fetch the Collabora capabilities endpoint: Client error: `GET https://192.168.1.64:444/apps/richdocumentscode/proxy.php?req=/hosting/capabilities` resulted in a `404 Not Found` response:\n<html>\r\n<head><title>404 Not Found</title></head>\r\n<body>\r\n<center><h1>404 Not Found</h1></center>\r\n<hr><center>nginx</c (truncated...)\n"}}```
The output of your config.php file in `/path/to/nextcloud` (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'memcache.local' => '\\OC\\Memcache\\APCu',
'datadirectory' => '/data',
'instanceid' => '',
'passwordsalt' => '',
'secret' => '',
'trusted_domains' =>
array (
0 => '192.168.1.64:444',
),
'default_phone_region' => 'US',
'dbtype' => 'mysql',
'version' => '25.0.3.2',
'overwrite.cli.url' => 'https://192.168.1.64:444',
'dbname' => 'nextcloud',
'dbhost' => '192.168.1.64:3306',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'nextcloud',
'dbpassword' => '',
'installed' => true,
'mail_from_address' => 'mike.bowser.sw',
'mail_smtpmode' => 'smtp',
'mail_sendmailmode' => 'smtp',
'mail_domain' => 'gmail.com',
'mail_smtpauth' => 1,
'mail_smtpsecure' => 'tls',
'mail_smtpauthtype' => 'LOGIN',
'mail_smtphost' => 'smtp.gmail.com',
'mail_smtpport' => '587',
'mail_smtpname' => 'mike.bowser.sw@gmail.com',
'mail_smtppassword' => '',
);
```
The output of your Apache/nginx/system log in `/var/log/____`:
```
2023/07/03 05:31:14 [error] 7085#7085: *8394360 open() "/usr/local/emhttp/status/format/json" failed (2: No such file or directory), client: 127.0.0.1, server: , request: "GET /status/format/json HTTP/1.1", host: "127.0.0.1"
2023/07/03 05:31:14 [error] 7085#7085: *8394361 open() "/usr/local/emhttp/server-status" failed (2: No such file or directory), client: 127.0.0.1, server: , request: "GET /server-status?auto HTTP/1.1", host: "localhost"
2023/07/03 05:31:14 [error] 7085#7085: *8394362 open() "/usr/local/emhttp/server-status" failed (2: No such file or directory), client: 127.0.0.1, server: , request: "GET /server-status?auto HTTP/1.1", host: "127.0.0.1"
2023/07/03 05:31:14 [error] 7085#7085: *8394363 "/usr/local/emhttp/api/index.html" is not found (2: No such file or directory), client: 127.0.0.1, server: , request: "GET /api/ HTTP/1.1", host: "127.0.0.1"
2023/07/03 05:31:14 [error] 7085#7085: *8394369 FastCGI sent in stderr: "Primary script unknown" while reading response header from upstream, client: 127.0.0.1, server: , request: "GET /admin/api.php?auth=&version=true HTTP/1.1", upstream: "fastcgi://unix:/var/run/php5-fpm.sock:", host: "127.0.0.1"
2023/07/03 05:31:14 [error] 7085#7085: *8394371 FastCGI sent in stderr: "Primary script unknown" while reading response header from upstream, client: 127.0.0.1, server: , request: "GET /admin/api.php?auth=&version=true HTTP/1.1", upstream: "fastcgi://unix:/var/run/php5-fpm.sock:", host: "localhost"
2023/07/03 05:31:14 [error] 7085#7085: *8394373 open() "/usr/local/emhttp/status" failed (2: No such file or directory), client: 127.0.0.1, server: , request: "GET /status?full&json HTTP/1.1", host: "localhost"
2023/07/03 05:31:14 [error] 7085#7085: *8394374 open() "/usr/local/emhttp/status" failed (2: No such file or directory), client: 127.0.0.1, server: , request: "GET /status?full&json HTTP/1.1", host: "127.0.0.1"
2023/07/03 05:31:14 [error] 7085#7085: *8394375 open() "/usr/local/emhttp/status" failed (2: No such file or directory), client: ::1, server: , request: "GET /status?full&json HTTP/1.1", host: "[::1]"
2023/07/03 05:31:14 [error] 7085#7085: *8394378 open() "/usr/local/emhttp/server-status" failed (2: No such file or directory), client: 127.0.0.1, server: , request: "GET /server-status?auto HTTP/1.1", host: "localhost"
2023/07/03 05:31:14 [error] 7085#7085: *8394379 open() "/usr/local/emhttp/server-status" failed (2: No such file or directory), client: 127.0.0.1, server: , request: "GET /server-status?auto HTTP/1.1", host: "127.0.0.1"
```
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
None
```