Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
31.0.9.
- Operating system and version (e.g., Ubuntu 24.04):
- Webhoster Metanet.ch
Linux 3.10.0-1160.119.1.el7.x86_64 x86_64
- Webhoster Metanet.ch
- Web server and version (e.g, Apache 2.4.25):
unknown
- Reverse proxy and version _(e.g. nginx 1.27.2)
unknown
- PHP version (e.g, 8.3):
8.3.21
- Is this the first time you’ve seen this error? (Yes / No):
yes
- When did this problem seem to first start?
today
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
install.php
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
no
Summary of the issue you are facing:
[…]
Steps to replicate it (hint: details matter!):
- Click Nextcloud update
- Error:
Warning: The use statement with non-compound name 'CurlHandle' has no effect in /home/httpd/vhosts/EXAMPLE.COM/http-cloud/updater/index.php on line 50
{"proceed":true}
appear
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
Updater.log
2026-01-20T21:37:30+0100 GR86hXGxVm [info] request to updater
2026-01-20T21:37:30+0100 GR86hXGxVm [info] currentStep()
2026-01-20T21:37:30+0100 GR86hXGxVm [info] Step 1 is in state "end".
2026-01-20T21:37:30+0100 GR86hXGxVm [info] show HTML page
2026-01-20T21:37:30+0100 GR86hXGxVm [info] current version: 31.0.9 build time: 2025-09-11T13:08:10+00:00 212c97937c15dd200b7895f1fb99036c979827b2
2026-01-20T21:37:30+0100 GR86hXGxVm [info] getUpdateServerResponse()
2026-01-20T21:37:30+0100 GR86hXGxVm [info] updaterServer: https://updates.nextcloud.com/updater_server/
2026-01-20T21:37:30+0100 GR86hXGxVm [info] releaseChannel: stable
2026-01-20T21:37:30+0100 GR86hXGxVm [info] internal version: 31.0.9.1
2026-01-20T21:37:30+0100 GR86hXGxVm [info] updateURL: https://updates.nextcloud.com/updater_server/?version=31x0x9x1xxxstablexx2025-09-11T13%3A08%3A10%2B00%3A00+212c97937c15dd200b7895f1fb99036c979827b2x8x3x21
2026-01-20T21:37:30+0100 GR86hXGxVm [info] getUpdateServerResponse response: Array
(
[version] => 31.0.13.1
[versionstring] => Nextcloud 31.0.13
[url] => https://download.nextcloud.com/server/releases/nextcloud-31.0.13.zip
[downloads] => SimpleXMLElement Object
(
[bz2] => Array
(
[0] => https://github.com/nextcloud-releases/server/releases/download/v31.0.13/nextcloud-31.0.13.tar.bz2
[1] => https://download.nextcloud.com/server/releases/nextcloud-31.0.13.tar.bz2
)
[zip] => Array
(
[0] => https://github.com/nextcloud-releases/server/releases/download/v31.0.13/nextcloud-31.0.13.zip
[1] => https://download.nextcloud.com/server/releases/nextcloud-31.0.13.zip
)
)
[web] => https://docs.nextcloud.com/server/31/admin_manual/maintenance/upgrade.html
[changes] => https://updates.nextcloud.com/changelog_server/?version=31.0.13
[autoupdater] => 1
[eol] => 0
[eolDate] => 2026-02-25
[signature] => nthlW7YJQuzg+wMGQV8+db9sPNLhb7LLRRK9dGDKMlV5/3jOjdO8PGE95JO9GRYE
1saJIF5q7tEvhTjmo6xPhJYp1aF+yruumunaKRVAgclY3x2fX17qh/zg0cGP+0cX
z77qtWC+RDZ9qk7aRAeCrIHoE1tRdqbShLZg5GzlaStK3HQYHNge8SVvoKNOaCEb
Qisek5xnyQiZ9R/hL3LVrbWmGyZLU7pyCd5Z4lfXuDpb+RJ2HDWrC/F6NhbbzXLD
yXaoevE0efnDEtbMsFV6NTIg74dIF8e7Ntz4xyEMoQAH2E+qHe8cjISfHaikAR+p
KexPdMGZ/wmz9hmT1Oi3DA==
)
2026-01-20T21:37:30+0100 GR86hXGxVm [info] checkForUpdate() Array
(
[version] => 31.0.13.1
[versionstring] => Nextcloud 31.0.13
[url] => https://download.nextcloud.com/server/releases/nextcloud-31.0.13.zip
[downloads] => SimpleXMLElement Object
(
[bz2] => Array
(
[0] => https://github.com/nextcloud-releases/server/releases/download/v31.0.13/nextcloud-31.0.13.tar.bz2
[1] => https://download.nextcloud.com/server/releases/nextcloud-31.0.13.tar.bz2
)
[zip] => Array
(
[0] => https://github.com/nextcloud-releases/server/releases/download/v31.0.13/nextcloud-31.0.13.zip
[1] => https://download.nextcloud.com/server/releases/nextcloud-31.0.13.zip
)
)
[web] => https://docs.nextcloud.com/server/31/admin_manual/maintenance/upgrade.html
[changes] => https://updates.nextcloud.com/changelog_server/?version=31.0.13
[autoupdater] => 1
[eol] => 0
[eolDate] => 2026-02-25
[signature] => nthlW7YJQuzg+wMGQV8+db9sPNLhb7LLRRK9dGDKMlV5/3jOjdO8PGE95JO9GRYE
1saJIF5q7tEvhTjmo6xPhJYp1aF+yruumunaKRVAgclY3x2fX17qh/zg0cGP+0cX
z77qtWC+RDZ9qk7aRAeCrIHoE1tRdqbShLZg5GzlaStK3HQYHNge8SVvoKNOaCEb
Qisek5xnyQiZ9R/hL3LVrbWmGyZLU7pyCd5Z4lfXuDpb+RJ2HDWrC/F6NhbbzXLD
yXaoevE0efnDEtbMsFV6NTIg74dIF8e7Ntz4xyEMoQAH2E+qHe8cjISfHaikAR+p
KexPdMGZ/wmz9hmT1Oi3DA==
)
2026-01-20T21:37:30+0100 GR86hXGxVm [info] getChangelogURL()
2026-01-20T21:37:30+0100 GR86hXGxVm [info] end of checkForUpdate() Update to Nextcloud 31.0.13 available. (channel: "stable")<br /><span class="light">Following file will be downloaded automatically:</span> <code class="light">https://download.nextcloud.com/server/releases/nextcloud-31.0.13.zip</code><br /><a class="external_link" href="https://nextcloud.com/changelog/#31-0-13" target="_blank" rel="noreferrer noopener">Open changelog ↗</a>
2026-01-20T21:37:32+0100 LrDYtAdvOh [info] request to updater
2026-01-20T21:37:32+0100 LrDYtAdvOh [info] currentStep()
2026-01-20T21:37:32+0100 LrDYtAdvOh [info] Step 1 is in state "end".
2026-01-20T21:37:32+0100 LrDYtAdvOh [info] POST request for step "2"
2026-01-20T21:37:32+0100 LrDYtAdvOh [info] startStep("2")
2026-01-20T21:37:32+0100 LrDYtAdvOh [info] checkWritePermissions()
2026-01-20T21:37:32+0100 LrDYtAdvOh [info] end of checkWritePermissions()
2026-01-20T21:37:32+0100 LrDYtAdvOh [info] endStep("2")
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
PASTE
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
PASTE HERE
Apps
The output of occ app:list (if possible).
Tips for increasing the likelihood of a response
- Use the
preformatted textformatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.
