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Getting help
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Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
32.0.3
- Operating system and version (e.g., Ubuntu 24.04):
- Ubuntu 24.04.3
- Web server and version (e.g, Apache 2.4.25):
Apache 2.4.58
- PHP version (e.g, 8.3):
PHP 8.3.6
- Is this the first time you’ve seen this error? (Yes / No):
yes
- When did this problem seem to first start?
we were preparing this new NextCloud system, created Teams (circles), tested them and all was working, until we changed the url from https://system1.domain.ca to https://system2.domain.ca
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
System is installed on a VM
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
no
Summary of the issue you are facing:
We had an old owncloud instance named https://system1.domain.ca. We installed a new Nextcloud instance (the one with the problem) with version 32.0.3, the Nextcloud instance was originally referred to as https://system2.domain.ca. We created Teams (circles) and added members. Everything was working fine until our migration. We decommissioned the old Owncloud instance and changed the url for the Nextcloud instance from https://system2.domain.ca to https://system1.domain.ca
After this change the Teams show with the number of original members, but if we click on the Teams, the members are not shown. Also the members are not able to reach their shared resources. The teams got broken during the change. I went into the oc_circles* tables and see that an “Instance” field is referred here, I think that is what broke our Teams, how can I change the instance on the Teams app from https://system2.domain.ca to https://system1.domain.ca to get my Teams to work again?
Steps to replicate it (hint: details matter!):
- Log into the Nextcloud instance and open any Team, the number next to the team will show the available members but the members don’t appear.
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
Opening the Team doesn't trigger an error in the log file.
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
PASTE
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
{
"system": {
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
],
"cors.allowed-domains": [
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"htaccess.RewriteBase": "\/",
"dbtype": "mysql",
"activity_expire_days": 200,
"version": "32.0.3.2",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbtableprefix": "oc_",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"default_phone_region": "CA",
"logtimezone": "UTC",
"installed": true,
"loglevel": 2,
"ldapIgnoreNamingRules": false,
"files_external_allow_create_new_local": "true",
"filelocking.enabled": true,
"memcache.local": "\\OC\\Memcache\\APCu",
"memcache.distributed": "\\OC\\Memcache\\Redis",
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"port": 6379,
"timeout": 1.5,
"password": "***REMOVED SENSITIVE VALUE***",
"dbindex": 0,
"persistent": false
},
"appstore.experimental.enabled": true,
"enable_previews": "false",
"preview_libreoffice_path": "\/usr\/bin\/libreoffice",
"quota_include_external_storage": false,
"maintenance": false,
"appcodechecker": false,
"versions_retention_obligation": "auto, 5",
"trashbin_retention_obligation": "1,1",
"enabledPreviewProviders": [
"OC\\Preview\\PNG",
"OC\\Preview\\JPEG",
"OC\\Preview\\GIF",
"OC\\Preview\\BMP",
"OC\\Preview\\XBitmap",
"OC\\Preview\\MP3",
"OC\\Preview\\TXT",
"OC\\Preview\\DCM",
"OC\\Preview\\MarkDown",
"OC\\Preview\\Illustrator",
"OC\\Preview\\Postscript",
"OC\\Preview\\Photoshop",
"OC\\Preview\\TIFF"
],
"mail_smtpmode": "smtp",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpauth": true,
"mail_smtpauthtype": "LOGIN",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "465",
"mail_smtpsecure": "ssl",
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"integrity.excluded.files": [
"core\/css\/header.css",
"core\/img\/favicon.ico",
"core\/img\/background.jpg",
"core\/img\/logo.svg",
"core\/img\/logo-icon.svg",
"core\/img\/favicon.svg",
"updater\/vendor\/autoload.php",
"updater\/vendor\/composer\/autoload_real.php",
"updater\/vendor\/composer\/autoload_static.php"
],
"debug": false,
"singleuser": false,
"has_rebuilt_cache": true,
"files_antivirus.av_path": "\/usr\/bin\/clamscan",
"allow_user_to_change_mail_address": "",
"encryption.legacy_format_support": false,
"encryption.key_storage_migrated": false,
"app_install_overwrite": [
"impersonate"
],
"mysql.utf8mb4": true,
"mail_sendmailmode": "smtp",
"maintenance_window_start": 1,
"updater.release.channel": "stable"
}
}
Apps
The output of occ app:list (if possible).
Enabled:
- bruteforcesettings: 5.0.0-dev.0
- circles: 32.0.0
- cloud_federation_api: 1.16.0
- contacts: 8.1.1
- contactsinteraction: 1.13.1
- dav: 1.34.2
- federatedfilesharing: 1.22.0
- federation: 1.22.0
- files: 2.4.0
- files_downloadlimit: 5.0.0-dev.0
- files_external: 1.24.0
- files_pdfviewer: 5.0.0-dev.0
- files_reminders: 1.5.0
- files_sharing: 1.24.1
- files_trashbin: 1.22.0
- files_versions: 1.25.0
- guests: 4.6.0
- impersonate: 3.0.0
- lookup_server_connector: 1.20.0
- nextcloud_announcements: 4.0.0-dev.0
- notifications: 5.0.0-dev.0
- oauth2: 1.20.0
- password_policy: 4.0.0-dev.0
- privacy: 4.0.0-dev.0
- profile: 1.1.0
- provisioning_api: 1.22.0
- related_resources: 3.0.0-dev.0
- serverinfo: 4.0.0-dev.0
- settings: 1.15.1
- sharebymail: 1.22.0
- support: 4.0.0-dev.0
- survey_client: 4.0.0-dev.0
- systemtags: 1.22.0
- text: 6.0.1
- theming: 2.7.0
- twofactor_backupcodes: 1.21.0
- updatenotification: 1.22.0
- user_ldap: 1.23.0
- user_status: 1.12.0
- viewer: 5.0.0-dev.0
- weather_status: 1.12.0
- webhook_listeners: 1.3.0
- workflowengine: 2.14.0
Disabled: - activity: 5.0.0-dev.0 (installed 4.0.0)
- admin_audit: 1.22.0 (installed 2.1.3)
- app_api: 32.0.0 (installed 32.0.0)
- carnet: 0.25.6 (installed 0.25.6)
- checksum: 1.2.6 (installed 1.2.6)
- circlesdb: 1.8.2 (installed 1.8.2)
- cms_pico: 1.0.21 (installed 1.0.21)
- comments: 1.22.0 (installed 1.21.0)
- dashboard: 7.12.0 (installed 2.0)
- encryption: 2.20.0 (installed 1.3.0)
- files_rightclick: 0.15.1 (installed 1.6.0)
- files_texteditor: 2.15.1 (installed 2.15.1)
- firstrunwizard: 5.0.0-dev.0 (installed 1.1)
- fulltextsearch_elasticsearch: 31.0.0 (installed 31.0.0)
- logreader: 5.0.0-dev.0 (installed 0)
- photos: 5.0.0-dev.1 (installed 4.0.0-dev.1)
- recommendations: 5.0.0-dev.0 (installed 4.0.0)
- suspicious_login: 10.0.0-dev.0
- theming_customcss: 1.18.0 (installed 1.18.0)
- twofactor_nextcloud_notification: 6.0.0-dev.0
- twofactor_totp: 14.0.0
- user_external: 3.4.0 (installed 3.4.0)