Team Folders / Group Folders not synced until manual action in client

Hfuhruhurr · June 10, 2025, 7:55am

Hi there,

I am using the groupfolders app and have created several group folders / team folders using occ.
Output from the occ cmd (sensitive information replaced by ####):

Executing: sudo -u www-data php /var/www/nextcloud/occ groupfolders:create Partners/####/Development
Group folder 'Partners/####/Development' created successfully with ID: 21

Access rights are granted successfully

Executing: sudo -u www-data php /var/www/nextcloud/occ groupfolders:group 21 "Leitung" read write share
Access rights successfully granted to group 'Leitung' for group folder 'Partners/####/Development'.

The Windows Desktop client tells me that some (group) folders could not be synced, see image below

The folders don’t seem to exceed any limits (they’re empty) and they are located on the /var/www/nextcloud

From the occ list command, everything seems to be fine, see below

The client settings are

Am I missing something here?

Best regards,
Rainer

Hfuhruhurr · June 10, 2025, 8:35am

… some additional information:
nextcloud version is 31.0.5
Desktop client is 3.16.5

and I can force synchronization by manually checking the ticks in the Sync dialog.
That means, synchronization is possible in principle.
But every new folder I have to add manually.

Regards,

Rainer

Hfuhruhurr · June 17, 2025, 4:09pm

… do I need to provide more information than the above?
I’ve seen that there’s a standard template but I don’t think it would add much.

Best regards,

Rainer

LostinSpacetime · October 22, 2025, 7:04am

I can confirm this problem with the latest client, 4.0.0 in Windows 11 and NC 31.0.9. I also tested the Linux client with the same behavior.

I have created a new bug report since I didn’t find one for this issue.

github.com/nextcloud/desktop

[Bug]: Team folders (Groupfolders) are not automatically synced

opened 07:33AM - 22 Oct 25 UTC

LostinSpacetime

0. Needs triage bug

### ⚠️ Before submitting, please verify the following: ⚠️ - [x] This is a **bug…**, not a question or a configuration issue. - [x] This issue is **not** already reported on Github (I've searched it). - [x] Nextcloud Server and Desktop Client are **up to date**. See [Server Maintenance and Release Schedule](https://github.com/nextcloud/server/wiki/Maintenance-and-Release-Schedule) and [Desktop Releases](https://nextcloud.com/install/#install-clients) for supported versions. - [x] I agree to follow Nextcloud's [Code of Conduct](https://nextcloud.com/contribute/code-of-conduct/) ### Bug description When the desktop client is set to automatically sync external shares, like team folders, when a new teamfolder is shared, the folder appears in the GUI of the client as synced but is actually not. The client doesn't initiate the download until the folder is manually deactivated and reactivated to be synced. ### Steps to reproduce 1. Configure the desktop client to not ask for permission to sync external shares 2. As admin create a new team folder and share it with a group of which you are a member 3. Check that the folder is visible in the GUI of the desktop client and marked to be synced 4. Check the Nextcloud folder if the folder is present 5. The folder is not present. 6. Go to client GUI and uncheck the folder and check it again. 7. Check if the folder is now present in the Nextcloud folder 8. Folde is now present ... ### Expected behavior Since the folder was automatically marked to by synced, the folder should be automatically synced and visible in the file explorer. ### Which files are affected by this bug team folders and their content ### Operating system Windows ### Which version of the operating system you are running. Windows 11, Windows 10, Linux ### Package Official Windows MSI ### Nextcloud Server version 31.0.9 ### Nextcloud Desktop Client version 4.0.0 ### Is this bug present after an update or on a fresh install? Fresh desktop client install ### Are you using the Nextcloud Server Encryption module? Encryption is Disabled ### Are you using an external user-backend? - [ ] Default internal user-backend - [ ] LDAP/ Active Directory - [ ] SSO - SAML - [ ] Other ### Nextcloud Server logs ```shell There are no errors logged on the server. ``` ### Additional info [__nextcloud_client_buildinfo.txt](https://github.com/user-attachments/files/23048449/__nextcloud_client_buildinfo.txt) [__nextcloud_client_parameters.txt](https://github.com/user-attachments/files/23048452/__nextcloud_client_parameters.txt) [20251022_0910_nextcloud.log.4.gz](https://github.com/user-attachments/files/23048459/20251022_0910_nextcloud.log.4.gz)