Talk not pop up keyboard in /android/mobile browser

ℹ️ Support 💬 Talk (spreed)
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Support intro

Sorry to hear you’re facing problems :slightly_frowning_face:

help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.

In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:

example

Or for longer, use three backticks above and below the code snippet:

longer
example
here

Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Some useful links to gather information about your Nextcloud Talk installation:
Information about Signaling server: /index.php/index.php/settings/admin/talk#signaling_server
Information about TURN server: /index.php/settings/admin/talk#turn_server
Information about STUN server: /index.php/settings/admin/talk#stun_server

Nextcloud version (eg, 24.0.1): 29.0.2
Talk Server version (eg, 14.0.2): 19.0.4
Custom Signaling server configured: no
Custom TURN server configured: no
Custom STUN server configured: no

In case the web version of Nextcloud Talk is involved:
Operating system (eg, Windows/Ubuntu/…): android 14
Browser name and version (eg, Chrome v101): chrome 126.0.6478.110 and brave 1.67.119 for android

In case mobile Nextcloud Talk apps are involved:
Talk iOS version (eg, 14.0.2): replace me
Talk Android version (eg, 14.0.2): replace me

The issue you are facing:

Is this the first time you’ve seen this error? (Y/N): yes

Steps to replicate it:

  1. open nextcloud in mobile browser (android or brave)
  2. open talk app
  3. tap for “create a new conversation”
  4. tap the field "name, and the keyboard not pop up
  5. tap “description” and the keydoard not pop up eaither

The output of your Nextcloud log in Admin > Logging or errors in nextcloud.log in /var/www/:

The output of your Apache/nginx/system log in /var/log/____:

PASTE HERE

Your browser log if relevant (javascript console log, network log, etc.):

PASTE HERE
2

Have you tried using the Nextcloud Talk Android app? That will likely be a much better experience than your web browser on mobile.

1 Like
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the app works fine, i already tested. The problem is in mobile browser.

4

I haven’t checked, but this might be related to https://github.com/nextcloud/spreed/issues/11454. A fix is already developed, but it did not land yet in 29. In general we recommend the mobile app (as @jtr points out) instead of the web browser.

1 Like