Talk mobile app responsive issue

ℹ️ Support 💬 Talk (spreed)
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Sorry to hear you’re facing problems :slightly_frowning_face:

help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.

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Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Some useful links to gather information about your Nextcloud Talk installation:
Information about Signaling server: /index.php/index.php/settings/admin/talk#signaling_server
Information about TURN server: /index.php/settings/admin/talk#turn_server
Information about STUN server: /index.php/settings/admin/talk#stun_server

Nextcloud version: 30.0.2

Talk Server version: 20.0.2

Custom Signaling server configured: No (We are using the internal signaling server.)

Custom TURN server configured: No (The TURN server list is empty.)

Custom STUN server configured: Yes - stun:stun.nextcloud.com:443

The issue you are facing:

The issue you are facing: The Nextcloud Talk mobile app (version 20.0.2) is experiencing severe performance issues and lag in the chat function. Messages frequently take over 2 minutes to load, or the app displays an error message: “There has been an error with loading your messages.” This problem affects the entire team on both iOS and Android devices, making mobile communication impossible.
Is this the first time you’ve seen this error? (Y/N): No (This issue has been persistent for several weeks.)

Steps to replicate it: 1. Open the Nextcloud Talk Mobile App. 2. Navigate to any conversation (group or private). 3. Result: The chat window remains blank or shows stale messages for 1-2+ minutes before loading, or an error appears. The desktop web version works correctly.

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I have just found this link which is good to bookmark

The version of nextcloud you are running is now End Of Life. Try and upgrade as soon as possible.

Look for any clues as to what your server is doing which may help.

  1. nextcloud server logs

  2. System logs, look for memory constraints, application errors

  3. Monitor your network interfaces, utilisation, dropped packets, retries etc

  4. Check your perimeter firewall, Have you increased any inspection rules which would reduce throughput

  5. Check you storage I/O which would affect your database throughput

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