Sorry to hear you’re facing problems
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
Or for longer, use three backticks above and below the code snippet:
longer example here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Some useful links to gather information about your Nextcloud Talk installation:
Information about Signaling server:
Information about TURN server:
Information about STUN server:
Nextcloud version (eg, 24.0.1):
Talk Server version (eg, 14.0.2):
Custom Signaling server configured:
Custom TURN server configured:
Custom STUN server configured:
Nextcloud AIO Version: v6.2.1
In case the web version of Nextcloud Talk is involved:
Operating system (eg, Windows/Ubuntu/…):
Browser name and version (eg, Chrome v101):
In case mobile Nextcloud Talk apps are involved:
Talk iOS version (eg, 14.0.2):
Talk Android version (eg, 14.0.2):
The issue you are facing:
When calling from the app the muted status is not correct.
In these test both sides microphones are allowed and open.
The behavior for one on one calls are as follows:
Android → Android : Voice works but both phones show the other’s participant as muted.
Android → IOS : Voice works but Android shows Iphone as muted, When the Android mutes the status is not reflected.
IOS → IOS : Everything works properly as expected
IOS → Android: Voice Works but Android shows Iphone as muted, when the android mutes the status is not reflected
Web → IOS: Works properly everything is reflected properly
IOS → Web: Works Properly everything is reflected properly
Web → Android: Voice Works but none of the statuses are reflected
Android → Web: Voice Does not work and obviously the mic status does not work properly
The behavior of group call (2 IOS 2 Android):
everyone Voice works
Android: Shows everyone as muted and everyone’s names show up correctly
IOS: Shows everyone properly but Android is Shown as guest.
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- Install AIO
- Call with the talk apps