Synology cannot reset password for nextcloud dashboard

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Nextcloud version (eg, 20.0.5): Latest install date07-01-2024
Operating system and version (eg, Ubuntu 20.04): DSM latest
Apache or nginx version (eg, Apache 2.4.25): ?
PHP version (eg, 7.4): ?

The issue you are facing:
I setup nextcloud on my Synology nas but i could not reset the password in the dashboard as it said the old password was incorrect. I signed out and cannot get a reset email.

Is this the first time you’ve seen this error? (Y/N):Y

Steps to replicate it:

  1. Try to sign in - get incorrect user name/password error
  2. Try to get a password reset email
  3. Get error “cannot send reset”

The output of your Nextcloud log in Admin > Logging:


The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):


The output of your Apache/nginx/system log in /var/log/____:



Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.


Fix your email config and try again I would say:

Or reset the password:

I hope this helps

I’m going to rip it up and start again

There are other ways of changing the admin password. Please see the Admin Manual:

I did look at that and the bit about how to use command-line and decided it was above my head. I’ve deleted the container.

:sweat_smile: OK, good Luck.

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