Support intro
Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 20.0.5): Latest install date07-01-2024
Operating system and version (eg, Ubuntu 20.04): DSM latest
Apache or nginx version (eg, Apache 2.4.25): ?
PHP version (eg, 7.4): ?
The issue you are facing:
I setup nextcloud on my Synology nas but i could not reset the password in the dashboard as it said the old password was incorrect. I signed out and cannot get a reset email.
Is this the first time you’ve seen this error? (Y/N):Y
Steps to replicate it:
- Try to sign in - get incorrect user name/password error
- Try to get a password reset email
- Get error “cannot send reset”
The output of your Nextcloud log in Admin > Logging:
PASTE HERE ?
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
PASTE HERE ?
The output of your Apache/nginx/system log in /var/log/____
:
PASTE HERE ?
PASTE HERE ?
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
PASTE HERE?