Syncing Glitches / Questions

The issue you are facing:

When editing a file from fileserver (these files are shared with other users of our team) sometimes when I hit save it just saves and syncs properly and other times it prompts me to either save as copy or overwrite, but I do not want to do either I want it to sync up with existing file - why does it sometimes as this and other times not?
Also, I have had it prompt three options of save copy, overwrite or merge with existing = I would want to merge - why has this format of these three options only popped up once before and not every time?

Is this the first time you’ve seen this error? (Y/N): N

Steps to replicate it:

  1. Open file through fileserver, edit, click save
  2. See what window pops up with what prompt

The output of your Nextcloud log in Admin > Logging:


The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):


The output of your Apache/nginx/system log in /var/log/____:



Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.


hi @NorthCentral welcome to the forum :handshake:

it’s not very clear what your problem and your expectations are so I try to guess.

I understand you open a file which you sync locally using desktop client using you local file manager program (Windows File Explorer or Mac Finder)… the application associated with respective file type starts and you can edit the file. the local application has no idea this file is synced to different location and might change there… for this reason the file is saved directly to the local file system, where Nextcloud desktop client in turn sends the file to the server (and in case the client detects changes on the server it offers copy/overwrite)… so far everything works as expected and by design.

Nextcloud has build-it CODE (Collabora Online…) or other online Office suite like OnlyOffice. This allows editing office files online on the server… this allows co-editing when multiple persons can collaborate on the file at same time (even see changes made by others in real time)…

Let us know if this helps or you problem is completely different.

Thank you for your reply. It is helpful in explaining why it happens, but I am still wondering why this only happens to certain files that are the same file type (microsoft word or excel) being opened, edited and saved in the same manner as others, when it does not happen to others. Perhaps the others have not been opened and edited as recently as the others? I see when this happens that it was only myself (not a co-worker) that did the previous edits anyways, so seems odd.

In addition, for the co-working documents is the Nextcloud built-it CODE (Collabora Online) free for our team to use with the Enterprise subscription / how do we go about accessing and using this function?

Thank you very much