Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
- 34.0.2
- Operating system and version (e.g., Ubuntu 24.04):
Debian 13 LXC
- Web server and version (e.g, Apache 2.4.25):
Apache 2.4.68
- Reverse proxy and version _(e.g. nginx 1.27.2)
- LAN only
- PHP version (e.g, 8.3):
PHP 8.4.24
- Is this the first time you’ve seen this error? (Yes / No):
yes
- When did this problem seem to first start?
- When uploading a mac package for the first time
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
- Manual from archive
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
no
Summary of the issue you are facing:
Simple but important issue I can’t seem to find much info about online, packages like .logicx files on mac do not sync to my Nextcloud server. I upload one of these packages in the file provider to the Nextcloud folder, it ‘uploads’, and then displays as a cloud with a slash in it. Hovering over the cloud it says ‘ineligible’. The files within the package display ‘waiting to update’ when hovered over, but never change. When using the file provider, the packages never show up on the web interface or other devices. I can drag and drop a package into the web interface, and it does actually upload as a folder, but on download to the mac it becomes the same thing as before and cannot be reuploaded.
Is there a setting somewhere to allow these files to be uploaded as they are? This functionality works fine on Onedrive so I am hoping it is possible for Nextcloud.
Steps to replicate it (hint: details matter!):
-
Have a working Nextcloud server and a Nextcloud client and file provider on a mac
-
Upload a package such as a .logicx file to the Nextcloud folder in the file provider
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
No logs are generated during failed upload, except as a message under the “Activities” tab in the mac client:
macOS bundles cannot be synchronized yet -- they remain on this Mac only.
"*.logicx" was not synchronized
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
PASTE
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
There are 40 different log files in this location, please ask for a specific one if that would help
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
{
"system": {
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"*************"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "34.0.2.1",
"overwrite.cli.url": "http:\/\/*************",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"config_preset": 1,
"maintenance_window_start": 2,
"maintenance": false,
"default_phone_region": "US",
"memcache.local": "\\OC\\Memcache\\APCu",
"memcache.locking": "\\OC\\Memcache\\Redis",
"memcache.distributed": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"port": 0,
"timeout": 0
},
"loglevel": 0
}
}
Apps
The output of occ app:list (if possible).
Enabled:
- activity: 7.0.0
- app_api: 34.0.0
- appstore: 1.0.0
- bruteforcesettings: 7.0.0
- circles: 34.0.0
- cloud_federation_api: 1.18.0
- comments: 1.24.0
- contactsinteraction: 1.15.0
- dashboard: 7.14.0
- dav: 1.39.0
- federatedfilesharing: 1.24.0
- federation: 1.24.0
- files: 2.6.0
- files_downloadlimit: 5.2.0
- files_lock: 34.0.1
- files_pdfviewer: 7.0.0-dev.0
- files_reminders: 1.7.0
- files_sharing: 1.26.0
- files_trashbin: 1.24.0
- files_versions: 1.27.0
- firstrunwizard: 7.0.0-dev.0
- logreader: 7.0.0
- lookup_server_connector: 1.22.0
- nextcloud_announcements: 6.0.0
- notifications: 7.0.0-dev.1
- oauth2: 1.22.0
- office: 1.0.0
- password_policy: 6.0.0-dev.0
- photos: 7.0.0
- privacy: 6.0.0-dev.1
- profile: 1.3.0
- provisioning_api: 1.24.0
- recommendations: 7.0.0
- related_resources: 5.0.0-dev.0
- serverinfo: 6.0.0
- settings: 1.17.0
- sharebymail: 1.24.0
- support: 6.0.0
- survey_client: 6.0.0-dev.0
- systemtags: 1.24.0
- text: 8.0.0
- theming: 2.9.0
- twofactor_backupcodes: 1.23.0
- twofactor_totp: 16.0.0
- twofactor_webauthn: 2.7.0
- updatenotification: 1.24.0
- user_migration: 10.4.0
- user_status: 1.14.0
- viewer: 7.0.0-dev.0
- weather_status: 1.14.0
- webhook_listeners: 1.6.0
- workflowengine: 2.16.0
Disabled: - admin_audit: 1.24.0
- encryption: 2.22.0
- files_external: 1.26.0
- suspicious_login: 12.0.0-dev.0
- twofactor_nextcloud_notification: 8.0.0
- user_ldap: 1.25.0
Tips for increasing the likelihood of a response
- Use the
preformatted textformatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.